Junior Product Specialist

Datazoic is an innovative FinTech growth stage startup that is disrupting the traditional passive way Wall Street Capital market firms perceive data and instead empowering these firms with powerful, actionable data analytics for intelligent real-time decision-making. Datazoic’s flagship product, Prism, is a one-stop shop for all of your data where CRM meets Business Intelligence and Business Intelligence meets AI and where AI drives CRM. Prism is a CRM/Predictive Analytic platform designed for full service Investment Banks and Asset Management firms. Its user base extends to over 3000 users across multiple large Wall Street sell-side firms. Prism caters to the needs of Research Analysts, Institutional Sales, Traders, Corporate Access teams, Investment Bankers and Wealth Management professionals. Our employees are our greatest asset. It is only with the determination, dedication and customer obsession of our employees that we can serve our clients, generate long-term value for our shareholders and contribute to the broader public.

As a Junior Product Specialist at Datazoic, you will be the bridge between our clients' needs and our product offerings. In this role, you will work closely with internal teams to ensure optimal product delivery and customer satisfaction. This position offers a unique opportunity to gain hands-on experience and develop expertise in product management.

Key Responsibilities

• Product Knowledge: Immerse yourself in our business domain and products. Develop a deep understanding of how our solutions address customer challenges and stay updated on product features and benefits.

• Customer Support: Serve as a key resource for customers and internal teams by handling product-related inquiries, troubleshooting issues, and collecting valuable feedback. Act as an escalation point beyond the service desk team.

• Product Development: Collaborate with the Product Management team to refine and enhance products. Assist in drafting product specifications, coordinating testing phases, and evaluating product performance. • Documentation: Contribute to the creation and maintenance of comprehensive product documentation, including user guides, technical specifications, and training materials.

• Cross-functional Collaboration: Work effectively with departments such as Quality Assurance, Product Development, Customer Success, and the Service Desk team to ensure seamless product launches and alignment across functions

Qualifications

• Experience : Atleast 1-3 years of experience in Business Analyst/ Product Specialist role

• Education: MBA with a specialized in Business Analysis or Finance preferred.

• Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Basic knowledge of product management principles is advantageous.

• Communication: Exceptional written and verbal communication skills, with the ability to articulate complex information clearly and effectively

.• Work Environment: Willingness to work from the office and collaborate closely with team members on-site.