Junior Customer Service Executive

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Experience:

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Position Overview:

We’re looking for a Junior Customer Service Executive who can turn conversations into connections, and queries into happy, loyal customers. If you’re empathetic, solutions-driven, and excited to build meaningful relationships with our community, this role is for you.

What You’ll Do:

1. Be the first touchpoint: Respond to customer queries across email, phone, chat, and social media within our defined response times.
2. Resolve with care: Provide clear, accurate, and empathetic solutions to customer issues, ensuring resolutions are timely and effective.
3. Close the loop: Identify recurring issues and share insights with operations, logistics, and product teams to help us get better every day.
4. Own your numbers: Track and update records accurately to keep data reliable.
5. Collaborate deeply: Work closely with logistics, ops & product to ensure smooth deliveries and proactive communication with customers.

What We’re Looking For

1. 1 year of customer service or client servicing experience (D2C, e-commerce is a plus).
2. Strong communication skills in English
3. A problem-solver with patience, empathy, and a customer-first mindset.
4. Highly organized
5. Comfort with Excel.
6. Ability to juggle multiple conversations while keeping quality high.
7. Based in Mumbai and available to work full-time from our office.