Position: Junior Customer Service Executive Hybrid Work Mode About Stepin Solutions: Stepin Solutions is the market leader in Backend IT operations, having customers from 33+ countries, and having partners in Israel and the USA. We started our journey in 2011 with 2 teammates, which has now grown to 50 people. We invite you to join our crazy and inspiring team with a mission to grow the organization together. Job Summary: We are seeking a candidate who is committed and able to work in rotational shifts, with a strong command of the English language. Responsibilities: Managing and executing email marketing campaigns Monitoring and analyzing campaign performance metrics Ensuring the delivery of high-quality and engaging email content Collaborating with cross-functional teams to optimize email operations Staying updated on industry best practices and implementing them into our operations Required Qualifications: Candidates opting for a role in operations must be graduates from any stream Requirements: Excellent written and verbal communication skills in English Strong analytical and problem-solving abilities Proficiency in email marketing platforms and tools Ability to work effectively in a fast-paced, 24/7 environment Experience in email marketing or related fields is preferred. Soft Skills: Communication Skills: Excellent verbal and written communication in English. Problem-Solving Ability: Quick thinking and troubleshooting skills to address email-related issues effectively. Attention to Detail: Ensuring accuracy in email campaigns and operations. Time Management: Ability to prioritize tasks and manage multiple email campaigns efficiently. Adaptability: Willingness to work in rotational shifts and handle dynamic work requirements. Team Collaboration: Ability to work with cross-functional teams for seamless email operations. Hard Skills: Basic understanding of email deliverability, spam filters, and email best practices. Ability to handle customer data, segment email lists, and maintain accuracy. Familiarity with setting up email automation workflows. Preferred but not mandatory for formatting email templates. Ability to oversee backend email operations and troubleshoot system-related issues. Benefits: Hybrid work mode. Full-time employment. EPF/ESIC as per the Govt. compliance guidelines. Yearly increments based on your performance. Working days: Rotational Shift Timing: Day 1: Mon: 12:00 pm to 8:00 pm Day 2: Tue: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am Day 3: Wed: Day Off Day 4: Thu: 12:00 pm to 8:00 pm Day 5: Fri: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am Day 6: Sat: Day Off Day 7: Sun: 12:00 pm to 8:00 pm Day 8: Mon: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am Day 9: Tue: Day Off This rotational shift pattern will continue Remuneration: The compensation package is competitive and aligned with industry standards. In addition to a fixed monthly salary, we offer attractive performance-based incentives and annual bonuses to recognize and reward exceptional contributions. Please Note: At Stepin Solutions and IT Services Private Limited, we value the dedication and performance of our team members. We want to emphasize that your role within the Email-Ops department is not limited solely to the tasks outlined in your current responsibilities. Based on your performance and demonstrated capabilities, there may be opportunities for advancement into other departments within the company. Additionally, you may be assigned to work on different tasks as per the evolving requirements of our organization. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Paid sick time Provident Fund Work from home Experience: Customer Service : 1 year (Preferred) Language: English (Required) Location: Ahmedabad, Gujarat (Preferred) Work Location: In person Speak with the employer +91 97252 69294
Position: IT Infrastructure & DevOps (0–2 Years)About Stepin Solutions: Stepin Solutions, a global leader in Backend IT operations, serves clients in 33+ countries and has strong partnerships in Israel and the USA. Established in 2011, we have grown into a team of 50 professionals. We are now expanding our team and inviting talented individuals to join our dynamic and inspiring journey of growth. Job Summary: We are looking for motivated candidates (0–2 years of experience) to join our IT Infrastructure & DevOps team. The role involves supporting IT infrastructure management, providing technical assistance, and working on cloud platforms and DevOps practices. Candidates should have an interest in hardware troubleshooting, automation, and cloud services. Responsibilities: IT Infrastructure Management: Collaborate with the team to ensure smooth IT operations. Provide technical support and troubleshooting for laptops and hardware. Assist in setting up and configuring laptops for new and existing teammates. Troubleshoot and resolve hardware challenges to maintain efficiency. Handle vendor management and procurement. DevOps Tasks: Assist in developing and maintaining CI/CD pipelines. Manage and support cloud infrastructure (AWS, Azure, or Google Cloud). Automate infrastructure provisioning and work on containerized environments. Collaborate with the development team to support smooth code deployment. Improve and streamline processes for better productivity and delivery cycles. Follow security guidelines and contribute to enhancing IT security processes. Required Qualifications: Bachelor’s/Master’s degree in Computer Science, Engineering, Business, or equivalent. Requirements: Strong communication skills in English (written and verbal). Knowledge/interest in hardware infrastructure and troubleshooting. Familiarity with Virtual Private Networks (VPNs) and network management. Exposure to cloud platforms (AWS, Azure, Google Cloud). Basic understanding of CI/CD pipelines and automation tools (Jenkins, GitLab, Docker). Hands-on troubleshooting experience (preferred for candidates with 1–2 years). Soft Skills: Good communication and interpersonal skills. Problem-solving and analytical abilities. Team collaboration and adaptability in a fast-paced environment. Hard Skills: Knowledge of hardware systems and IT infrastructure. Familiarity with scripting/programming languages (Python, Bash, Shell). Understanding of bug tracking and issue resolution tools. Experience with version control systems like Git and deployment tools. Exposure to IT infrastructure automation and cloud services. Benefits: Full-time employment. PF/ESIC benefits as per government compliance. Yearly increments based on performance. Exposure to global projects and clients. Working Days: Monday to Friday (On-call availability for urgent issues may be required). Remuneration: Competitive salary aligned with industry standards. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Work from home Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Experience: IT Infrastructure and Devops: 1 year (Required) Location: Ahmedabad, Gujarat (Required) Work Location: In person Speak with the employer +91 97252 69294
Position: Junior Customer Service Executive Hybrid Work Mode About Stepin Solutions: Stepin Solutions is the market leader in Backend IT operations, having customers from 33+ countries, and having partners in Israel and the USA. We started our journey in 2011 with 2 teammates, which has now grown to 50 people. We invite you to join our crazy and inspiring team with a mission to grow the organization together. Job Summary: We are seeking a candidate who is committed and able to work in rotational shifts, with a strong command of the English language. Responsibilities: Managing and executing email marketing campaigns Monitoring and analyzing campaign performance metrics Ensuring the delivery of high-quality and engaging email content Collaborating with cross-functional teams to optimize email operations Staying updated on industry best practices and implementing them into our operations Required Qualifications: Candidates opting for a role in operations must be graduates from any stream Requirements: Excellent written and verbal communication skills in English Strong analytical and problem-solving abilities Proficiency in email marketing platforms and tools Ability to work effectively in a fast-paced, 24/7 environment Experience in email marketing or related fields is preferred. Soft Skills: Communication Skills: Excellent verbal and written communication in English. Problem-Solving Ability: Quick thinking and troubleshooting skills to address email-related issues effectively. Attention to Detail: Ensuring accuracy in email campaigns and operations. Time Management: Ability to prioritize tasks and manage multiple email campaigns efficiently. Adaptability: Willingness to work in rotational shifts and handle dynamic work requirements. Team Collaboration: Ability to work with cross-functional teams for seamless email operations. Hard Skills: Basic understanding of email deliverability, spam filters, and email best practices. Ability to handle customer data, segment email lists, and maintain accuracy. Familiarity with setting up email automation workflows. Preferred but not mandatory for formatting email templates. Ability to oversee backend email operations and troubleshoot system-related issues. Benefits: Hybrid work mode. Full-time employment. EPF/ESIC as per the Govt. compliance guidelines. Yearly increments based on your performance. Working days: Rotational Shift Timing: Day 1: Mon: 12:00 pm to 8:00 pm Day 2: Tue: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am Day 3: Wed: Day Off Day 4: Thu: 12:00 pm to 8:00 pm Day 5: Fri: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am Day 6: Sat: Day Off Day 7: Sun: 12:00 pm to 8:00 pm Day 8: Mon: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am Day 9: Tue: Day Off This rotational shift pattern will continue Remuneration: The compensation package is competitive and aligned with industry standards. In addition to a fixed monthly salary, we offer attractive performance-based incentives and annual bonuses to recognize and reward exceptional contributions. Please Note: At Stepin Solutions and IT Services Private Limited, we value the dedication and performance of our team members. We want to emphasize that your role within the Email-Ops department is not limited solely to the tasks outlined in your current responsibilities. Based on your performance and demonstrated capabilities, there may be opportunities for advancement into other departments within the company. Additionally, you may be assigned to work on different tasks as per the evolving requirements of our organization. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Paid sick time Provident Fund Work from home Experience: Customer Service : 1 year (Preferred) Language: English (Required) Location: Ahmedabad, Gujarat (Preferred) Work Location: In person Speak with the employer +91 97252 69294
Position: IT Infrastructure & DevOps (0–2 Years)About Stepin Solutions: Stepin Solutions, a global leader in Backend IT operations, serves clients in 33+ countries and has strong partnerships in Israel and the USA. Established in 2011, we have grown into a team of 50 professionals. We are now expanding our team and inviting talented individuals to join our dynamic and inspiring journey of growth. Job Summary: We are looking for motivated candidates (0–2 years of experience) to join our IT Infrastructure & DevOps team. The role involves supporting IT infrastructure management, providing technical assistance, and working on cloud platforms and DevOps practices. Candidates should have an interest in hardware troubleshooting, automation, and cloud services. Responsibilities: IT Infrastructure Management: Collaborate with the team to ensure smooth IT operations. Provide technical support and troubleshooting for laptops and hardware. Assist in setting up and configuring laptops for new and existing teammates. Troubleshoot and resolve hardware challenges to maintain efficiency. Handle vendor management and procurement. DevOps Tasks: Assist in developing and maintaining CI/CD pipelines. Manage and support cloud infrastructure (AWS, Azure, or Google Cloud). Automate infrastructure provisioning and work on containerized environments. Collaborate with the development team to support smooth code deployment. Improve and streamline processes for better productivity and delivery cycles. Follow security guidelines and contribute to enhancing IT security processes. Required Qualifications: Bachelor’s/Master’s degree in Computer Science, Engineering, Business, or equivalent. Requirements: Strong communication skills in English (written and verbal). Knowledge/interest in hardware infrastructure and troubleshooting. Familiarity with Virtual Private Networks (VPNs) and network management. Exposure to cloud platforms (AWS, Azure, Google Cloud). Basic understanding of CI/CD pipelines and automation tools (Jenkins, GitLab, Docker). Hands-on troubleshooting experience (preferred for candidates with 1–2 years). Soft Skills: Good communication and interpersonal skills. Problem-solving and analytical abilities. Team collaboration and adaptability in a fast-paced environment. Hard Skills: Knowledge of hardware systems and IT infrastructure. Familiarity with scripting/programming languages (Python, Bash, Shell). Understanding of bug tracking and issue resolution tools. Experience with version control systems like Git and deployment tools. Exposure to IT infrastructure automation and cloud services. Benefits: Full-time employment. PF/ESIC benefits as per government compliance. Yearly increments based on performance. Exposure to global projects and clients. Working Days: Monday to Friday (On-call availability for urgent issues may be required). Remuneration: Competitive salary aligned with industry standards. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Work from home Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Experience: IT Infrastructure and Devops: 1 year (Required) Location: Ahmedabad, Gujarat (Required) Work Location: In person Speak with the employer +91 97252 69294