Junior Customer Service Executive

Position: Junior Customer Service Executive

Hybrid Work Mode

About Stepin Solutions:

• Stepin Solutions is the market leader in Backend IT operations, having customers from 33+ countries, and having partners in Israel and the USA. We started our journey in 2011 with 2 teammates, which has now grown to 50 people. We invite you to join our crazy and inspiring team with a mission to grow the organization together.

Job Summary:

• We are seeking a candidate who is committed and able to work in rotational shifts, with a strong command of the English language.

Responsibilities:

• Managing and executing email marketing campaigns
• Monitoring and analyzing campaign performance metrics
• Ensuring the delivery of high-quality and engaging email content
• Collaborating with cross-functional teams to optimize email operations
• Staying updated on industry best practices and implementing them into our operations

Required Qualifications:

• Candidates opting for a role in operations must be graduates from any stream

Requirements:

• Excellent written and verbal communication skills in English
• Strong analytical and problem-solving abilities
• Proficiency in email marketing platforms and tools
• Ability to work effectively in a fast-paced, 24/7 environment
• Experience in email marketing or related fields is preferred.

Soft Skills:

• Communication Skills: Excellent verbal and written communication in English.
• Problem-Solving Ability: Quick thinking and troubleshooting skills to address email-related issues effectively.
• Attention to Detail: Ensuring accuracy in email campaigns and operations.
• Time Management: Ability to prioritize tasks and manage multiple email campaigns efficiently.
• Adaptability: Willingness to work in rotational shifts and handle dynamic work requirements.
• Team Collaboration: Ability to work with cross-functional teams for seamless email operations.

Hard Skills:

• Basic understanding of email deliverability, spam filters, and email best practices.
• Ability to handle customer data, segment email lists, and maintain accuracy.
• Familiarity with setting up email automation workflows.
• Preferred but not mandatory for formatting email templates.
• Ability to oversee backend email operations and troubleshoot system-related issues.

Benefits:

• Hybrid work mode.
• Full-time employment.
• EPF/ESIC as per the Govt. compliance guidelines.
• Yearly increments based on your performance.

Working days:

Rotational Shift Timing:

• Day 1: Mon: 12:00 pm to 8:00 pm
• Day 2: Tue: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am
• Day 3: Wed: Day Off
• Day 4: Thu: 12:00 pm to 8:00 pm
• Day 5: Fri: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am
• Day 6: Sat: Day Off
• Day 7: Sun: 12:00 pm to 8:00 pm
• Day 8: Mon: 6:00 am to 12:00 pm AND 8:00 pm to 6:00 am
• Day 9: Tue: Day Off
• This rotational shift pattern will continue

Remuneration:

• The compensation package is competitive and aligned with industry standards. In addition to a fixed monthly salary, we offer attractive performance-based incentives and annual bonuses to recognize and reward exceptional contributions.

Please Note:

• At Stepin Solutions and IT Services Private Limited, we value the dedication and performance of our team members. We want to emphasize that your role within the Email-Ops department is not limited solely to the tasks outlined in your current responsibilities. Based on your performance and demonstrated capabilities, there may be opportunities for advancement into other departments within the company.
• Additionally, you may be assigned to work on different tasks as per the evolving requirements of our organization.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Provident Fund
• Work from home

Experience:

• Customer Service : 1 year (Preferred)

Language:

• English (Required)

Location:

• Ahmedabad, Gujarat (Preferred)

Work Location: In person

Speak with the employer
+91 97252 69294