Junior Customer Service Executive

Location: Mumbai
Experience: 1 year
Type: Full-time, In Person

Position Overview:

We’re looking for a Junior Customer Service Executive who can turn conversations into connections, and queries into happy, loyal customers. If you’re empathetic, solutions-driven, and excited to build meaningful relationships with our community, this role is for you.

What You’ll Do:

● Be the first touchpoint: Respond to customer queries across email, phone, chat, and social media within our defined response times.
● Resolve with care: Provide clear, accurate, and empathetic solutions to customer issues, ensuring resolutions are timely and effective.
● Close the loop: Identify recurring issues and share insights with operations, logistics, and product teams to help us get better every day.
● Own your numbers: Track and update records accurately to keep data reliable.
● Collaborate deeply: Work closely with logistics, ops & product to ensure smooth deliveries and proactive communication with customers.

What We’re Looking For:

● 1 year of customer service or client servicing experience (D2C, e-commerce is a plus).
● Strong communication skills in English● A problem-solver with patience, empathy, and a customer-first mindset.● Highly organized● Comfort with Excel.● Ability to juggle multiple conversations while keeping quality high.● Based in Mumbai and available to work full-time from our office.

Job Types: Full-time, Permanent

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• How many years of relevant experience do you have?
• What is your current CTC?
• What is your expected CTC?

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person