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0.0 - 4.0 years
1 - 4 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
SBI General Insurance Process - Inbound - Outbound customer service HSC/GRADUATES 1 year any BPO experience -Salary - 16.5inhand 21k CTC -Rotational Day Shift -Rotational Weekl off. More Details Call HR *HR Vaishnavi :- 7796426971 Required Candidate profile *Job Location- Rabale, Navi Mumbai * Qualification: Min HSC To Any Graduate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) *HR Rutuja :- 9822686638* Perks and benefits * Incentives and growth opportunities. *
Posted 5 days ago
0.0 - 5.0 years
1 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Location:- Reliable Tech Park, Airoli, Navi Mumbai, Maharashtra- 400708 Qualification :- HSC or Any graduate / Under graduate Preferred candidate profile Good communication required Marathi & Hindi Fixed day shift, Unlimited Incentives HSC Freshers are welcomed, Immediate Joining Age: 18 to 35 Male & Female both can apply Salary 14in hand 20k + unlimited incentives Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rutuja :- 9822686638
Posted 5 days ago
9.0 - 14.0 years
25 - 35 Lacs
Thane, Mumbai (All Areas)
Work from Office
Desired Candidate Profile Exp : 5+ yrs Education: Graduate or MBA Tech Skills: experience in product management, preferably within the fintech or financial services sector. Industry: Banking/Fintech/Financial Services/NBFC/Investment Banking/Venture Capital/Micro Finance or IT industry Location: Thane Preferred: Female Candidate Role Overview: We are looking for an experienced and driven Product Manager to join our dynamic team. As a Product Manager, you will be responsible for driving the Business Analyst, Quality Assurance and Softare Architecture funcitons of our financial products from concept to launch. You will collaborate closely with cross-functional teams to deliver products that meet market needs and align with our strategic goals. Key Responsibilities: Define the product vision, strategy, and roadmap for assigned fintech products, keeping in mind the latest industry trends and customer needs. Conduct market research, customer analysis, and competitor benchmarking to identify product opportunities and drive growth Collaborate with engineering, design, and business teams to develop and launch products that provide exceptional user experiences. Manage the product lifecycle from ideation to launch, including requirements gathering, feature prioritization, and performance tracking. Analyze product performance metrics and user feedback to iterate and improve product features continuously. Work with the marketing and sales teams to develop go-to-market strategies, product positioning, and sales enablement materials. Ensure regulatory compliance and risk management for all product initiatives, collaborating with legal and compliance teams as needed. Foster strong relationships with key stakeholders, including customers, partners, and internal teams, to gather insights and align on product goals. Drive a customer-centric approach in product development, ensuring high-quality deliverables that exceed customer expectations. Qualifications & Skills: Bachelors or masters degree in business, Finance, Technology, or a related field. 3+ years of experience in product management, preferably within the fintech or financial services sector. Strong understanding of financial technologies, payment systems, and the regulatory landscape. Proven ability to develop and deliver product strategies that drive growth and profitability. Excellent analytical, problem-solving, and critical thinking skills, with a data-driven approach to decision-making. Experience in working with cross-functional teams, including engineering, design, marketing, and sales. Strong communication and interpersonal skills, with the ability to influence and negotiate effectively. Familiarity with agile development methodologies and tools (e.g., JIRA, Confluence, etc.). • Passion for fintech and a deep understanding of emerging trends and technologies in the financial sector.
Posted 5 days ago
1.0 - 4.0 years
1 - 3 Lacs
Thane, Maharashtra, India
Remote
Responsible for logging tickets, monitoring, assigningticketsto respective support engineers. Providing first level of remote technical support to clients. Making sure that the ticketsare responded within the required time frame to meet the SLAs. Escalating thecallsto support manager if tickets are not responded or resolved within the time. Vendor management. IT assets management. Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers. Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.
Posted 5 days ago
3.0 - 8.0 years
1 - 3 Lacs
Thane, Maharashtra, India
On-site
Description We are seeking an experienced IT Asset Manager to join our team in Mumbai. The ideal candidate will oversee the management of IT assets, ensuring optimal utilization and compliance with company policies. This role requires a detail-oriented professional with strong analytical skills and the ability to manage multiple projects simultaneously. Responsibilities Manage and track IT assets throughout their lifecycle, from procurement to disposal. Ensure accurate asset inventory and compliance with company policies and regulations. Coordinate with various departments to gather asset requirements and ensure timely deployment. Conduct regular audits of IT assets to ensure accuracy and compliance. Develop and implement asset management processes and best practices. Generate reports on asset utilization, costs, and compliance for management review. Support IT teams in troubleshooting and resolving asset-related issues. Skills and Qualifications Bachelor's degree in Information Technology, Computer Science, or related field. 3-8 years of experience in IT asset management or a related field. Strong knowledge of IT asset management tools and software. Proficiency in asset tracking and inventory management. Excellent organizational and project management skills. Strong analytical skills with attention to detail. Good communication and interpersonal skills to liaise with various stakeholders.
Posted 5 days ago
11.0 - 17.0 years
3 - 6 Lacs
Thane, Maharashtra, India
On-site
Key Responsibilities: 1. Infrastructure Development: Lead the design, development, and implementation of cloud infrastructure using AWS services such as EC2, S3, Lambda, RDS, and more. Manage infrastructure as code (IaC) using tools likeTerraformorAWS CloudFormation. 2. CI/CD Pipeline Automation : Architect and optimize continuous integration and delivery (CI/CD) pipelines using AWS services likeCodePipeline,CodeBuild, andCodeDeploy. Implement automation in testing, deployment, and scaling of applications to improve efficiency and reduce manual interventions. 3. Monitoring and Incident Management: Set up monitoring and alerting using AWS services such asCloudWatch,X-Ray, and third-party tools likeDatadogorPrometheus. Troubleshoot and resolve infrastructure and deployment issues quickly, ensuring high system reliability and uptime. 4. Security and Compliance: Ensure that the infrastructure adheres to security best practices, including VPC design, IAM role management, and encryption. Implement security audits, vulnerability scanning, and automate compliance checks (e.g., using AWS Config, AWS Shield). 5. Cost Optimization : Monitor AWS spending and implement cost-saving strategies such as using AWS Reserved Instances, Spot Instances, or right-sizing resources. 6. Collaboration and Leadership: Work closely with development, operations, and security teams to streamline processes and ensure alignment with business objectives. Mentor and lead junior DevOps engineers, providing guidance on AWS best practices, DevOps tooling, and automation strategies. Requirements & Key Skills: 10+ Years in DevOps development Proven Leadership in managing DevOps Operation (5+ Years) AWS Certified Solution Architect AWS Cloud Services: Deep understanding of AWS services, including EC2, S3, Lambda, RDS, IAM, VPC, and CloudFront. Infrastructure as Code (IaC): Experience with Terraform, AWS CloudFormation, or other IaC tools. Containerization and Orchestration: Proficiency with Docker and Kubernetes for containerized application management. CI/CD Tools: Expertise with Jenkins, GitLab I/CD, AWS CodePipeline, or other automation tools. Scripting and Automation: Strong experience with scripting languages such as Python, Bash, or PowerShell to automate infrastructure tasks.
Posted 5 days ago
3.0 - 8.0 years
2 - 5 Lacs
Thane, Maharashtra, India
On-site
JD as follows Provide dedicated technical support to VIP clients, including troubleshooting hardware, software, and network issues. Manage and resolve incidents and service requests promptly and efficiently. Maintain a high level of client satisfaction through effective communication, follow-up, and proactive issue resolution. Perform regular maintenance and updates on VIP client systems to ensure optimal performance and security. Collaborate with other IT teams and departments to resolve complex technical issues. Document all support activities, client interactions, and issue resolutions in the service management system. Provide training and guidance to VIP clients on the use of IT systems and applications. Stay current with the latest technology trends, tools, and best practices to provide innovative solutions to VIP clients. Ensure the confidentiality and security of VIP client information and data.
Posted 5 days ago
5.0 - 10.0 years
1 - 3 Lacs
Thane, Maharashtra, India
On-site
We provide complete IT solutions from Creating IT Infrastructure to Managing IT Infrastructure to Enabling Businesses with Applications to helping companies with better business decisions using Business Intelligence. Team offers end-to-end solutions to customers covering wider solutions such as Business Intelligence, ERP enterprise solutions, Google Cloud Solutions,Facility Management Services, Software Projects/development, PC Hardware and Software, Breakfix etc. We understands customer needs and identifies, integrates and supports high quality, low cost IT Solutions with speed, flexibility and an attitude of sewa. Also, check out www.teamcomputers.com for more information about us.
Posted 5 days ago
3.0 - 8.0 years
1 - 4 Lacs
Thane, Maharashtra, India
On-site
Job Description Hands on experience in Virtualization technologies ( CITRIX VMware) Should have experience in Citrix Xenapp & Xendesktop, Xen Server, PVS Basic understanding of storage and connectivity fundamentals Good technical skills in windows operating systems Preferably MCP/MCSE Certified. Exposed to end user application support Certification from VMware and Citrix desired Excellent communication and documentation skills Willing to travel within India at various Clients location & connect with Customers Open to work in 24 x 7 6 Days Working in a Week. Qualifications Any Graduate or Diploma in IT with Minimum MCP/CCA certifications. Secondary Skills: Good communication skills Strong Problem Solving and Analytical skills Ability to interact with internal/external clients Highly committed to meet the business objectives Ability to build and maintain strong working relationships
Posted 5 days ago
1.0 - 6.0 years
2 - 6 Lacs
Thane, Maharashtra, India
On-site
We are hiring for multiple openings in Mumbai/Navi Mumbai. Details are as follows- Service Desk L2 Airoli 4+ years of experience Skills - IT Helpdesk, Technical Service Desk, Ticketing tools, SLA, Incident management, Etc. 2. Service Desk L1 Turbhe 1+ years of experience Only Male candidates Skills - IT Helpdesk, L1, Ticketing tools, SLA, Incident management, Etc. 3. Desktop Engineer L2 Thane & Malad 4+ years of experience Only Male candidates Skills - L2 Support, Outlook configuration, OS Installation, Troubleshooting, Windows, DNS, DHCP, Etc. 4. Desktop Engineer L1 Andheri 2 years of experience Skills - L1 support, Windows Server, configuration, Installation, O365, Troubleshooting, Etc.
Posted 5 days ago
2.0 - 6.0 years
1 - 6 Lacs
Thane, Maharashtra, India
On-site
Job Description: Network Engineer L1 We are seeking a motivated and detail-oriented Network Engineer L1 to join our dynamic IT team. In this entry-level role, you will provide technical support and assist with the setup, configuration, and maintenance of networking hardware and software systems. You will help monitor network performance, troubleshoot network issues, and ensure seamless connectivity for users. Key Responsibilities: Monitor network infrastructure for performance and connectivity issues. Assist in the installation, configuration, and support of network equipment. Troubleshoot and resolve basic network issues (e.g., LAN, WAN, routers, switches). Collaborate with senior engineers to implement network upgrades and improvements. Document network configurations, issues, and resolutions. Provide technical support and guidance to end-users. Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Familiarity with network hardware (routers, switches, firewalls). Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities.
Posted 5 days ago
1.0 - 3.0 years
1 - 3 Lacs
Thane, Maharashtra, India
On-site
Job Responsibilities for Active Directory L1 support : User Account Management: Create, modify, and delete user accounts in Active Directory, including password resets and group membership changes. Group Policy: Assist in the implementation and management of Group Policies for controlling user and computer Directory Replication: Monitor and troubleshoot directory replication issues between domain controllers. Backup and Recovery: Perform regular backups of Active Directory and assist with recovery procedures when necessary. Documentation: Maintain documentation related to Active Directory configurations, procedures, and changes. User Support: Provide end-user support for Active Directory-related issues and guide them through basic troubleshooting steps. configurations. Active Directory Troubleshooting: Resolve basic Active Directory issues such as login problems, account lockouts. Collaboration: Collaborate with other IT teams for integrating Active Directory with various services and applications. Basic configuration & troubleshooting of Azure AD connect server.
Posted 5 days ago
2.0 - 7.0 years
2 - 5 Lacs
Thane, Maharashtra, India
On-site
Description We are seeking an experienced IT Asset Executive to join our dynamic team in Bangalore or Mumbai. The ideal candidate will have 2-7 years of experience in IT asset management and will be responsible for managing the lifecycle of IT assets, conducting audits, and ensuring compliance with established policies. The successful candidate will play a key role in optimizing asset utilization and identifying cost-saving opportunities. Responsibilities Manage the lifecycle of IT assets from acquisition to disposal. Conduct regular audits of IT assets to ensure accuracy and compliance. Coordinate with procurement and finance teams to manage budgets and expenditures related to IT assets. Develop and maintain an asset management database to track all IT assets. Ensure proper documentation and reporting of IT assets and their statuses. Identify opportunities for cost savings and optimization of IT asset usage. Assist in the development and implementation of IT asset management policies and procedures. Skills and Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. 2-7 years of experience in IT asset management or a similar role. Strong understanding of IT asset management processes and best practices. Proficiency in asset management software and tools (e.g., ServiceNow, Asset Panda). Familiarity with ITIL framework and practices related to asset management. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills to work effectively with cross-functional teams. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Posted 5 days ago
1.0 - 6.0 years
2 - 4 Lacs
Thane, Maharashtra, India
On-site
JD as follows 1.Hand on experience in antivirus , Troubleshooting 2. Should have work on Windows 11 3.Experience in PST and UST, Bluedum 4.He must know the System Restore part. 5.Should have work minimum 25 tickets in a day Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support.
Posted 5 days ago
0.0 - 5.0 years
1 - 3 Lacs
Thane, Maharashtra, India
Remote
Description We are seeking a motivated and detail-oriented Field Desktop Engineer to join our team in the Western Line. The ideal candidate will have a passion for technology and provide exceptional support to our end-users. This role involves on-site troubleshooting, installation, and maintenance of desktop systems and network connectivity, making it crucial for ensuring operational efficiency within the organization. Responsibilities Provide on-site technical support for hardware and software issues. Install, configure, and maintain desktop computers, laptops, and peripherals. Troubleshoot and resolve network connectivity issues for end-users. Assist in the deployment of new software and applications across the organization. Ensure timely resolution of service requests and incidents as per SLAs. Maintain documentation of work performed, including service requests and asset inventories. Collaborate with IT teams to improve processes and support strategies. Conduct regular maintenance checks on hardware and software systems. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. 0-5 years of experience in a technical support role or desktop engineering. Proficiency in Windows and Linux operating systems. Experience with desktop hardware, peripherals, and troubleshooting methods. Knowledge of network configurations and protocols (TCP/IP, DNS, DHCP). Familiarity with Active Directory and user account management. Basic understanding of virtualization technologies and remote support tools. Strong problem-solving skills and the ability to work independently or as part of a team. Excellent communication and interpersonal skills to work with non-technical users.
Posted 5 days ago
1.0 - 6.0 years
1 - 3 Lacs
Thane, Maharashtra, India
On-site
JD as follows Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support.
Posted 5 days ago
1.0 - 6.0 years
3 - 6 Lacs
Thane, Maharashtra, India
On-site
Diagnosing and part replacement skills of Desktop and Laptop Should comfortable field work. Data Backup / OS Installation Basic Network knowledge Open to travel in Mumbai Comfortable for field work Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support.
Posted 5 days ago
2.0 - 6.0 years
1 - 3 Lacs
Thane, Maharashtra, India
On-site
Creating tickets, monitoring mails, keeping follow up for every ticket till the closure. Escalating and routing the tickets to the next level team with the proper support metrics. Ensure that all Calls/ Emails/ Tickets are resolved/ completed within SLA. Monitored and executed all end user calls related to IT Services. All mails to be read thoroughly and replied to all the concerned in case of escalation. Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered. Coordinating with engineer, as well as with user for the update of the call. Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue. Taking the user acknowledgement before closing the ticket ID. Check and generate the Daily call report, Monthly call report Interacting and escalate issue with senior and follow end to end resolution. All mails to be read thoroughly & replied to all the concerned in case of escalation. Coordinate and manage relationships with vendors that provide hardware, network and other support. Maintaining hardware and software Inventory and follow all IT documentation process Knowledge and work close with service desk & ticketing software tools like remedy, footprint.
Posted 5 days ago
2.0 - 5.0 years
2 - 5 Lacs
Thane, Maharashtra, India
On-site
Key Responsibilities: Managing bid submissions on GeM (Government e-Marketplace) portal . Handling end-to-end tendering process , including documentation, pricing, and compliance. Identifying relevant government tenders and preparing competitive bids. Coordinating with internal teams for product specifications and pricing. Ensuring timely submission and tracking of bid status. Staying updated with GeM policies and procurement guidelines . Requirements: 2+ years of experience in bid management, specifically on the GeM portal . Strong knowledge of IT products like servers, storage, printers, desktops, and laptops . Excellent communication and coordination skills . Ability to handle multiple bids and work under tight deadlines.
Posted 5 days ago
0 years
0 Lacs
Thane, Maharashtra, India
On-site
A Branch Operations Manager oversees the daily functions of a branch, ensuring efficient operations, compliance with policies, and exceptional customer service. They manage staff, coordinate with other departments, monitor financial transactions, and implement process improvements. Responsibilities include supervising cash handling, maintaining audit readiness, resolving client issues, and ensuring regulatory compliance. They also track performance metrics, develop operational strategies, and support business growth. Strong leadership, problem-solving, and communication skills are essential. The Branch Operations Manager plays a key role in maintaining operational excellence, driving productivity, and supporting the branchs overall goals and objectives. Prior experience in operations management is typically required. This job is provided by Shine.com Show more Show less
Posted 5 days ago
4.0 - 8.0 years
1 - 3 Lacs
Thane, Maharashtra, India
On-site
Under Retail Banking Group, e-Relationship Management Services help customers avail of a host of banking services primarily through the phone channel. The e-Relationship Management Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey and relaying customer feedback to product teams. It also supports international branches and ICICI Direct in their banking requirements. It is a channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer's portfolio. Under Retail Banking Group, our e-Relationship channel forms an important platform for our customer engagement. The group ensures customers queries are resolved on time with a key focus on offering quality service. Our e-relationship team ensures each customer is profiled with a thorough understanding of their banking needs and services, and offerings are in line with our customer 360-degree approach. Job profiles and competency/skill requirement As an e-Relationship Manager, you will have the opportunity to interact with various segments of the Bank's customers and provide any assistance in their banking journey. Following the Bank's philosophy of providing Customer 360-degree banking, you would act as a one-point contact for your mapped customers and service their requirements across different channels and products. This will require you to develop a thorough understanding of the customer's profile, demographics, banking behavior and expand the customer's portfolio with the Bank by offering new products and solutions and coordinate with the mapped branch for better branch synergy. Hence, this role requires you to have a flair for identifying sales opportunities and driving revenue. You are also expected to ensure coverage of your customer base through regular conversations in accordance with the business plans. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our e-relationship Managers are empowered individuals who champion the cause of customer experience and have a penchant for building and nurturing business relationships. If you are an individual whose heart echoes our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are welcome, irrespective of your present core responsibilities or the industry associated. Our training programs prepare you for the role of an e-relationship Manager. Professionals from across industries are welcome to apply for the role of e-Relationship Manager. Primary job duties/responsibilities 360-degree Banking: Build and deepen customer relationships to increase their wallet share and revenues through the phone channel. Ensure the customer's needs are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right products Quality focus: Ensure every engagement with the customer is fully aligned with the aspiration of creating a delightful customer experience. Retain customers and improve the Net Promoter Score through impeccable service quality Product Advisory: Ensure a thorough understanding of all product offerings and facilitate the needs/queries of the customers with the relevant product information in line with the framework of 360-degree banking. Serve as one-point contact to the mapped customers of the bank New Relationships: Expand the customer base through referrals from existing customers. Generate new business to achieve growth in customer book, volumes, and revenue from the segment Customized solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure the right products are offered to the customer Behold our values: Offer products that are fair to our customers and fair to the bank Educational Qualifications: MBA, Engineers & Graduates with relevant work experience of 0-8 years in area of relationship management across industries. Key Skills: Relationship Building: Ability to manage and leverage existing customer relationships to create a meaningful impact on customer's needs Customer service: Complete understanding of the key customer service parameters during call engagements Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Communication Skill: Good oral and written communication skills Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Good communication skills Engagement with purpose Customer-centricity Stakeholder management Solution- Orientation
Posted 5 days ago
0.0 - 4.0 years
1 - 3 Lacs
Thane, Maharashtra, India
On-site
Under Retail Banking Group, e-Relationship Management Services help customers avail of a host of banking services primarily through the phone channel. The e-Relationship Management Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey and relaying customer feedback to product teams. It also supports international branches and ICICI Direct in their banking requirements. It is a channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer's portfolio. Under Retail Banking Group, our e-Relationship channel forms an important platform for our customer engagement. The group ensures customers queries are resolved on time with a key focus on offering quality service. Our e-relationship team ensures each customer is profiled with a thorough understanding of their banking needs and services, and offerings are in line with our customer 360-degree approach. Job profiles and competency/skill requirement As an e-Relationship Manager, you will have the opportunity to interact with various segments of the Bank's customers and provide any assistance in their banking journey. Following the Bank's philosophy of providing Customer 360-degree banking, you would act as a one-point contact for your mapped customers and service their requirements across different channels and products. This will require you to develop a thorough understanding of the customer's profile, demographics, banking behavior and expand the customer's portfolio with the Bank by offering new products and solutions and coordinate with the mapped branch for better branch synergy. Hence, this role requires you to have a flair for identifying sales opportunities and driving revenue. You are also expected to ensure coverage of your customer base through regular conversations in accordance with the business plans. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our e-relationship Managers are empowered individuals who champion the cause of customer experience and have a penchant for building and nurturing business relationships. If you are an individual whose heart echoes our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are welcome, irrespective of your present core responsibilities or the industry associated. Our training programs prepare you for the role of an e-relationship Manager. Professionals from across industries are welcome to apply for the role of e-Relationship Manager. Primary job duties/responsibilities 360-degree Banking: Build and deepen customer relationships to increase their wallet share and revenues through the phone channel. Ensure the customer's needs are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right products Quality focus: Ensure every engagement with the customer is fully aligned with the aspiration of creating a delightful customer experience. Retain customers and improve the Net Promoter Score through impeccable service quality Product Advisory: Ensure a thorough understanding of all product offerings and facilitate the needs/queries of the customers with the relevant product information in line with the framework of 360-degree banking. Serve as one-point contact to the mapped customers of the bank New Relationships: Expand the customer base through referrals from existing customers. Generate new business to achieve growth in customer book, volumes, and revenue from the segment Customized solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure the right products are offered to the customer Behold our values: Offer products that are fair to our customers and fair to the bank Educational Qualifications: MBA, Engineers & Graduates with relevant work experience of 0-8 years in area of relationship management across industries. Key Skills: Relationship Building: Ability to manage and leverage existing customer relationships to create a meaningful impact on customer's needs Customer service: Complete understanding of the key customer service parameters during call engagements Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure Communication Skill: Good oral and written communication skills Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships Few Success Factors: Good communication skills Engagement with purpose Customer-centricity Stakeholder management Solution- Orientation
Posted 5 days ago
1.0 - 6.0 years
3 - 7 Lacs
Thane, Maharashtra, India
On-site
Location: Across India About Credit and Policy Group: Credit and Policy Group is an integral function of the bank and is responsible for credit underwriting of customers across Retail and Business Banking with a focus of 360 degree Banking. We have adopted an organisational model that will intensify our unified approach, to provide a holistic banking experience to our customer. The incumbent works closely with the Sales & Relationship teams to on-board value customers for the Bank. The role has a significant contribution towards capturing opportunities across customer segments. Role of a Credit Manager The incumbent is responsible for credit underwriting of customers across individual, business banking and rural ecosystems with a focus on 360 degree Banking. Through a superior service, delivery and transaction experience for customers, the Credit Manager gets an opportunity to capture the diverse 360 degree banking needs and offers solutions accordingly. The incumbent works closely with the Sales & Relationship teams to onboard value customers for the Bank. The role has a significant contribution towards capturing opportunities across customer segments. Primary job duties/responsibilities Undertake a comprehensive 360 Banking assessment of customers and offer right Banking solutions Undertake a thorough and comprehensive single window credit assessment process, which can serve as the enabler to offer right loan products to customers Undertake the credit assessment process within defined turn-around-time (TAT) Focus on delivering best in class service and transaction experience to customers in every engagement Consider key market nuances in the credit underwriting process Undertake comprehensive opportunity capturing while conducting credit assessment Keep a focus on creating high quality portfolio Manage the complete life-cycle of loan process, through credit application till disbursement Keep a track of market factors, indices, policies and regulations and identify the impact on credit portfolio and decisioning Ensure post disbursement documents and covenant management Work closely with internal teams such as legal, technical valuation, filed investigation, risk containment amongst others Monitor loan utilization, repayment capacity, adherence to policy/guidelines and loan covenants and other critical process and compliance checks Educational Qualifications: Candidate should have a Graduate degree with professional qualification of Chartered Accountancy, ICWAI or CFA. Alternatively, should be a CA/ICWAI-Intermediate, MBA-Finance with 2 years of experience or should have Graduate, Post-Graduate degree from a Premier institution preferably in Economics / Commerce / Business Administration or Finance with min 3 years of experience. Experience: Experience in credit underwriting, credit appraisal, finance, risk, audit will be preferred Should have an analytical bend of mind Basic knowledge of financing and financial statement Collaborative and orientation to work in cross functional teams Should have an orientation to learn Conceptual understanding of risk and risk mitigation strategies BasicOrientation for business and analytical acumen Basic understanding of financial analysis, balance sheet and profit and loss accounts Ability to assess impact of policies, rules and regulations on portfolio Strong communication (both oral and written) and negotiation skills Attention to detail Exposure to analytics would be an added advantage Ability to articulate own point of view
Posted 5 days ago
0.0 - 4.0 years
2 - 4 Lacs
Mumbai, Thane, Mumbai (All Areas)
Work from Office
Urgent openings for LODHA Process - HSC / Graduates can apply - Good English communication - Fresher / Experienced can apply - Salary 17k to 25k in hand, plus incentives - shift timings 9:30am to 6:30pm - 2 rounds of interview Required Candidate profile Qualification- 12th and above -To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rutuja:- 9822686638
Posted 5 days ago
0.0 - 5.0 years
1 - 4 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Work From Office Location - Reliable Tech Park Airoli Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 15,000 in-hand plus incentives. Rotational week off Rounds of Interviews: HR round Operations round Interested candidates can share their CVs on WhatsApp on the number below:- HR Rutuja:-9822686638
Posted 5 days ago
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