281 Jobs in Shimla - Page 12

Role: Relationship Managers (Motor) What is the purpose of the role -Meet potential POSP agents in respective geographical assignments. Service the Existing POS to drive sales growth Handle Customer Inquiries with a speedy and satisfactory resolution coordinate with Girnar Insurance HO Team for the smooth execution of the sales process Create offline training and servicing process for the POSP. Should know local agent network. Achieve Monthly Sales Target Numbers. Should be a Highly Motivated Individual and should be able to drive Chanel with ownership. Travelling can be frequent. Candidate should be from Insurance Background having hands-on experience in agency vertical in a General Insurance Company or an Insurance Brokerage Firm. Managing relationships with customers. Identifying and communicating customer needs. Ensuring customer satisfaction. Developing and implementing marketing strategies to grow the customer base.

About the Company: Excel Marketing Corporation is a leading systems integrator in North India, with an annual turnover of 51 crores in the FY 2024-25. We pride ourselves on having a highly skilled team of over 35 professionals and strategic partnerships with globally recognized brands such as Samsung, Dell, HP, Epson, LG, Acer, Matrix, Canon, Logitech, D-Link, Bosch, Honeywell, JBL, Harman, Avaya, Cease Fire, etc. Profile: We are seeking a dynamic and results-driven Operations Cum Service Manager to lead service operations and enhance overall business efficiency at the Shimla head office. This role requires overseeing service after sales, service delivery, installation, optimizing operational workflows, and ensuring client satisfaction. Interested candidates are encouraged to visit our website to familiarize themselves with our products before the interview. www.excelmarketingcorp.com Key Responsibilities: Oversee project execution, installation, and delivery of IT services, ensuring compliance with Service Level Agreements (SLAs) and service protocols. Act as the primary point of contact for all service-related matters, building and maintaining strong client relationships. Lead the service engineering team, including service desk and technical support staff. Provide training, guidance, and performance support. Travel to client locations across India for project execution and coordinate with third-party vendors and service providers for smooth operations. Lead incident/problem resolution efforts and identify business opportunities to drive service revenue from end customers. Desired Candidate Profile: The job is travel-based and requires visiting customer locations. Own conveyance and a laptop are desirable (a valid license is required). Candidates with 5-8 years of experience in a similar service industry are desirable. Salary: Salary is negotiable based on experience and skills. TA/DA as per company policy. Contact : For inquiries, please call: 9736188800 Send your resume to: hr@excelmarketingcorp.com

Driving HORECA Sales / Institutional Sales / B2B sales. To market Buzil Rossari cleaning & Hygiene chemicals for Kitchen hygiene, Laundry, Housekeeping, Floor care, Hand wash Chemicals and TISSUE Paper range, Garbage bags, Mops and Tools etc

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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