281 Jobs in Shimla - Page 9

Dear Candidate, We are hiring for top Asset Management Company Mutual Funds. Candidate should have experienced with Mutual funds, handling HNI Clients & portfolios. Interested Candidates, can share resume to whatsapp - 9892371246 / in mail -ruchi@avaniconsulting.com Kindly go through the JD below Role & responsibilities CEC - customer engagement Channel - Relationship Manager B2C Responsibilities:- • To up sell MF products to Retail/HNI Clients as per the assigned database by AMC , generation of fresh leads through reference to shore up the clientele. • Achieving the business targets assigned in terms of up selling AMC Products, enhancing and upgrading the Client Net worth relationships. Profiling customers and provide financial products to meet customer needs Ensuring the highest levels of service to the client /HNI customers Providing Investment planning and advice Achieving sales and revenue targets spread across product mix One point contact for the assigned customer Acquisition & Servicing of HNI/UHNI customers. experience in managing Retail/HNI Clients, with in depth knowledge of Mutual Funds Preferred candidate profile experienced with mutual funds, managing portfolios , HNI clients Interested Candidates, can share resume In whatsapp - 9892371246 / in mail -ruchi@avaniconsulting.com Call/text - 9892371246 - for details/for referrence

JOB DESCRIPTION:- Role Title:- Senior Sales Manager Function/ Department Agency:- 1. JOB PURPOSE (Summarize in one statement because the job exists; and how it contributes to the overall objective of the company) • To plan and achieve business targets in the area productivity, new premium, persistency. • Take responsibility for scanning the market for emerging opportunities. • To devise and implement sales strategy. 2. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the Job) • Responsible for quality team development and playing important role in expanding the market • Building Distribution Network: Build a robust and profitable distribution network of Advisors & FLS. • Productivity & Activisation: To Manage productivity and activization of the Advisors within the team. To promote productivity of the field force. Establish good working habits for the force, undertake productivity improvement drives, organize specialized training programs. • Recruitment of Advisors to ensure growth and productivity. • Responsible for increasing share of business by offering entire range of products by achieving Monthly, Quarterly and Annual target. • Managing product mix, persistency, Lead Conversion% etc • Managing accurate maintenance & updating database. • Achieving goal sheet & contest achievement on weekly basis. 3. SKILLS AND KNOWLEDGE: (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) a) Qualifications Masters in business administration/ post- graduation in any stream. Communication in English, Hindi & other Regional Language (Local candidate will be preferred) Keen to work in a highly competitive environment. Right attitude & never – say- die mind-set. Effective planning, time management and organizational skills Demonstrated ability to understand customer/partner issues and navigate to an appropriate resolution leveraging business knowledge and technical aptitude. 4. COMPENSATION OFFERED: • Postgraduate: 3.5 Lakhs + Incentives (potential to earn up to 60,000 per month

Dear Microbiologist, A Corporate Chain of Pathological Labs, wants procedures-savvy MD/DNB or PhD consultant for the position of Microbiologist Baroda(Gujarat), Shimla(HP),offering lucrative package. Call/WhatsApp: 9819454343 Email: cv@sarajobs.com

Field Executive Service Will be responsible for handling call back, breakdown, Minor Repairs, trouble shooting, code maintenance & Customer Service Will be responsible for maintaining 5 S at sites Adherence to EH&S guidelines at all the times Will be responsible for doing 100% Code Maintenance of his route To attend customer complaint & rectification the same Will be responsible to Close T Orders on Time Will be responsible for adhering safety norms for equipment and end user safety Will be responsible for Generating T leads to increase T Business Should be Full time Diploma in Electrical/Electronics The candidate should be essentially from elevator background having experience in service & maintenance of elevators. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Role & responsibilities Drive business planning for the assigned area by cascading monthly sales targets to Sales Officers while defining road-map for target achievement. Develop road-map to achieve Sales targets for the area focusing on coverage expansion, distributor-wise plans and logistics plans Provide inputs for manpower planning for Sales Officers. Deploy Sales Strategy for the area by maximizing revenue, achievement through the defined mix of Sales Channels Drive achievement of primary and secondary sales targets through addition of new distributors, developing existing accounts and building a robust Sales & Distribution infrastructure Develop coverage expansion plans and guide subordinates in driving achievement of the same, appoint and train new distributors in the area as per the planned number of distributors Guide team in building relationships with channel partners, proactively participate in building relationships with critical partners. Coordinate closely with Production and Logistics teams to ensure timely order fulfillment and documentation. Drive visibility initiatives and trade promotions in line with the marketing plan of the branch. Drive implementation of applicable trade promotions for the Branch as per guidelines from his manager. Track competitors field activities and identify ways to counter them Interact with distributors on a regular basis and seek feedback, address any grievances in a timely and prompt manner. Drive a culture of performance among-st subordinates - set goals, review and manage performance, guide and counsel and provide. Soft skills: Good communication: to deal with the distributors, retail trade and the company supervisors on day-to-day basis. Good distributer network: Appointing new distributers, preparation of proposal and basic negotiation skills. Good relationship skills: to maintain good and business relationship with trade he deals with and to be a good team player. Leadership skills: he has to be a self starter ,acumen in business development and should show strong willingness to develop business. Additional Perks and Benefits: TA/DA & Sales Incentives If Interested so kindly share your CVs on below given email ID or forward this email to relevant who is meeting the criteria. Kindly share your CV with CTC, ECTC and Notice Period. pankaj.kumari@bisleri.co.in Regards HR Department

Recruit the team of advisiors through own refrence Guide & Motivate team for sales Support advisors through training & joint calls Work like leader or mentor for them Achieve Sales targets Required Candidate profile Any graduate with min 2 year of sales experience Good communications skills Must be local Should have valid documents Share CV on below details Mail - hasmukh.sresthinfo@gmail.com Call - 9316023316 Perks and benefits On roll job + High CTC Promotions in short time

Location: Rohtak, Bhiwani, Jhajjar, Kalanaur, Sidhrawali (Near Gurugram), Neemrana (Rajasthan), Sanjhauli (Near Shimla, HP) Train students in Robotics, AI, IoT, and Coding Projects. Strong programming skills and passion for teaching required. Required Candidate profile Qualifications: - Diploma/Bachelor’s/master's in computer science, Electronics, Mechatronics, or related fields. - Prior teaching/training experience in Robotics, AI, IoT, or Coding is preferred.

Job Title: Manager / Sr. Manager Professional Lighting B2B /B2G Sales _ Himachal Br. **Job Description: ** **Key Responsibilities: ** 1. **Sales Expertise:** Leverage your 5 to 10 years of proven experience in B2B and B2G Projects sales to drive revenue growth and establish strong business relationships. 2. **Communication Skills:** Demonstrate excellent communication skills to effectively convey the value of Havells' electrical and electronics products to clients, architects, builders, and government organizations. 3. **Industry Network:** Utilize your existing network to foster connections with architects, builders, and government officials in the Amritsar regions. 4. **Team Handling** Should have experience in team handling . 5. **Location:** The position is based in Ludhiana Br., providing a unique opportunity to contribute to the growth of Havells in these regions. **Qualifications:** - 5 to 10 years of experience in B2B/B2G (lighting division only) sales, - Having MBA or equivalent degree if its B.tech or B.Arch with MBA is preferred With 60% of marks. - Strong communication and interpersonal skills. - Proven track record in team management. - Existing network and connections within the architectural, builder, and government sectors. - Results-driven with a passion for achieving and exceeding sales targets. **Benefits:** - Competitive salary and performance-based incentives. - Opportunity for career growth within a dynamic and diverse work environment. - Work with a market leader in the electrical and electronics industry. Join Havells and be part of a team that values diversity, innovation, and excellence in the world of electrical solutions. Apply now and power up your career with us!

Job Description - Job Title- Area Sales Head-Small domestic Appliance & Semi urban Level- Assistant Manager / Deputy Manager Location-Shimla Himachal Reporting To-Product head Supervising-Individual Contributor Job responsibilities 1. Develop and implement strategic sales plans to achieve company targets within the Small domestic Appliance & Semi urban division. 2. Build and maintain strong relationships with key clients, distributors, and their teams. 3. Identify new business opportunities and market trends to expand the company's market share. 4. Lead and motivate distributors and their teams to drive performance and meet sales objectives. 5. Analyze sales data and market insights to formulate effective sales strategies. 6. Collaborate with cross-functional teams such as marketing, product development, and customer service to ensure alignment and customer satisfaction. 7. Monitor and report on sales performance, market trends, and competitor activities to senior management. 8. Provide regular training and coaching to distributor teams to enhance their skills and performance. 9. Represent the company at industry events, trade shows, and conferences to promote brand awareness and generate leads. 10. Ensure compliance with company policies, procedures, and ethical standards in all sales activities. Candidates profile - Education Preferred MBA B.tech /B.E or any post Graduate or graduate with 60 % Experience 4-8 Years Salary Personal Attributes Excellent communication and people skills Learning agility Customer centricity Strong influencing and stake holder management skills Aptitude in problem-solving Desire to work as a team with a result driven approach Age Maximum 35 Years Brief Overview: Havells India Limited , a Great Place to Work-Certified Organization with an overall FY 2022-23 net revenue of INR 17,500 Crore is a Fast Moving Electrical Goods (FMEG) company headquartered in Noida in existence since 1958. The company has products ranging from home and kitchen appliances which includes water heaters, air coolers, water purifiers, fans, personal grooming, lighting for domestic, commercial and industrial applications, modular switches and wiring accessories, industries and domestic circuit protection switchgear, industrial and domestic cables and wires, induction motors and capacitors and consumer durable products like AC, washing machine, LED TV and Refrigerators. We own brands like Havells, Lloyd, Crabtree, Standard and Promptec. We have philosophy of Make in India, extensive distribution network and world class quality. We have 40 branches/representative offices with over 6,000 professionals and 12 manufacturing plants located at Haridwar, Baddi, Sahibabad, Faridabad, Alwar, Neemrana and Ghiloth. For more details, visit www.havells.com

Role & responsibilities ESH Compliance Site Hygiene; compliance to organizational requirements Adhering to SOPs Ensuring correctly rated equipments. Ensure use of PPE by self and technicians Support in regular training on ESH and also ensure that safe practices are being following at Tower Site Ensure issue and usage of PTW for every activity being done at a site Customer Management Provide supports for outage escalation by OPCOs Site access supports as and when applicable for tenants Maintain healthy customer relationship Supervise Site upgrades as per specification and provide support for RFS activities Site Quality & process compliance Maintain excellent level of site quality (proper cable laying, correct temperature, correct settings, site in Auto, etc.) Identify Gap against specification and ensure timely corrections Periodic audit to ensure that civil/tower electrical and other Infrastructure are in best state. Ensure ZERO quality/operational process non compliance Compliance checking of quality of technicians, partners, spares including any ethical issues Energy Management Identifying high Diesel consumption sites and recommending their remedy action Minimizing EB faults Facilitating in converting non EB sites to EB sites DCEM Compliance DG running hrs. compliance Uptime Drive Uptime for all Customers. Maintain infra uptime as per MSA/KPI's RCA of outages and prepare corrective action plan to avoid repetitions. 100% Site Automation and Alarm integration with NOC. Alarm & Metering correction at Site. 100 % compliance on PM Site visit and closure of punch points Team Management Technician performance evaluations Identify training needs of technicians and plan for development Site allocation, discipline management for technicianseam Management Landlord Management Compliance of sites access process Maintains high level of landlord engagement to ensure 24*7 access and facilitate upgrade / planned event / installation and other operational work at site Resolution of hygiene related trouble tickets to ensure landlord satisfaction Preferred candidate profile Perks and benefits As per industry standards

DIRECT CHANNEL Educate the Customer about the product. $Cold calling to arrange meetings with potential customers to prospect for new business $ Close the leads assigned by the call team orange.poojav7@gmail.com 7658002918 LI/BFSI will work Required Candidate profile CTQ for FLS role: Graduate Age : 40 max good Comm. skills sales experience mandatory with preference BFSI / Pharma, minimum 2 years sales experience Interested Candi. Direct Call or Msg 7658002918

Roles & Responsibilities: To develop & grow the category specific business by acquiring new clients. To build knowledge based relationship with clients and understand nitty-grittys of Clients business, like demand pattern, seasonality, key industries served, products bought by client, industry growth etc. To help sales team with category intelligence and develop category expertise by conducting periodic knowledge & skill development sessions as well as developing knowledge transfer material. To acquire all the targeted accounts within the region and generate business opportunities for the companys products and services. To develop & periodically maintain category specific knowledge repositories by regularly visiting the clients and understanding their business. Identifying improvement areas & preparing action plan to achieve the business goals. Forecasting weekly, monthly, quarterly and annual revenue. Ensuring the achievement of sales target and managing sales support function. Helping regional sales team with technical skill development. Recording key performance metrics and monitoring key parameters to increase the overall productivity of the sales team. Capturing category specific market intelligence & providing regular updates. Conducting daily performance reviews for the team and ensure adherence to organizations processes. Managing hybrid teams & ensuring the constant up-skilling of remote employees. Working Environment: General office environment: Works generally at a desk in a well-lighted, air-conditioned. cubicle/office, with moderate noise levels. Travel Requirements

Growth Development Driving Top Line: Achieving expected sales target on consistent basis. Cascading the channels strategy and key focus areas for the achievement of set goals. Renewal Ratio: Ensuring budgeted renewal ratio to be achieved by continuous follow up. Stakeholder Management Engage with IMDs in the city / region on a regular basis; share business insights, growth plans and new products / schemes in order to showcase organization credentials as well expand IMD network Inform superior on critical issues / concerns involving other verticals; seek support on resolution Sales Planning Devise month wise strategy and weekly breakdown with the team; identify possible risks and derailers in achievement of the same; drive implementation of steps to tackle the challenges in the best possible way Market Study Intelligence Gathering To develop adequate market intelligence to acquire business by establishing, positioning the BAGIC brand and growing the brand Excellent inter-personal skills and person expected to have high degree of credibility in the local market. Digitization: Online policy issuance should be promoted by way of training to IMDs and driving them for doing so. Identification and onboarding new channel partner

The Area Sales Manager in the Agency Channel will be responsible for driving insurance sales through the agency network within the assigned territory. This individual contributor role focuses on building and managing agency partnerships, achieving sales targets, and contributing to the companys growth in the insurance market. Key Responsibilities: Achieve sales targets by promoting insurance products through the agency channel. Recruit, onboard, and manage a network of insurance agents to ensure consistent business generation. Provide agents with product training, sales tools, and marketing support to enhance their productivity and effectiveness. Identify and pursue new business opportunities within the assigned channel to expand market reach and revenue. Monitor agent performance, analyze sales data, and implement strategies to optimize results. Foster strong relationships with agents and key stakeholders to ensure long-term collaboration and loyalty. Stay updated on industry trends, competitor offerings, and customer needs to adapt sales strategies accordingly. Qualifications & Skills: Experience: Minimum of 2+ years in sales, marketing, or business development in any domain (insurance experience is a plus but not mandatory). Proven sales and negotiation skills with a target-driven approach. Strong communication and interpersonal skills to engage with diverse stakeholders. Ability to work independently and manage multiple priorities effectively. Attributes: Dynamic, self-starter, and adaptable to a competitive environment. For more information - Kindly Contact Us: Ruchita P | HR Team Phone/WhatsApp: +91 87802 19147

1. Overall leadership and execution of the Project and order execution in terms of Quality, Delivery and value for the price paid by the customer. 2. Resource Planning by way of manpower. organizing the various professional people working on a project 3. Risk assessment 4. Making sure that all the aims of the project are met 5. Making sure the quality standards are met 6. Monitoring sub-contractors to ensure guidelines are maintained 8. Monitoring and representing the weekly and monthly MIS reports. 11. Will be based at client / Project sites as and when required for long duration. 12. Develop full scale project plans 13. Monitor the project assigned to him with respect to the final commission and handover 14. Responsible for effectiveness of the engineering drawings, schematics and other documentation Required Candidate profile: Desired profile of the candidate: 1. You should be: Graduate (BE/B. Tech/ in Electronics/ E & C/ Computers, BSC-IT/ BSC-Electronics/Dip./) 2. Should have excellent communication skills & Should have good command over the English/Hindi Should have working experience of 4-8years in Project execution and handling in IBMS (security, fire, safety, IT, AV and building automation business) 3. 4+ years of experience in handling ELV Projects . 4. Proven track record of Project Handover 5. Should be Team Member & Team Builder 6. Multi-site handling capacity 7. Should have excellent computer skills, 8. Male / Un-married candidates will be required 9. Highly motivated and ability to motivate people 10. Go-getter and ready for long travel If interested, share your profile at mohak@howell.in, or can call on 9773923170.

0-5 Years of sales experience required (Freshers can also apply) MBA or any graduate OR undergraduate(10+2) experience in the Banking, Financial Services, and Insurance (BFSI) sector is plus Good communication Skill Must possess a two-wheeler.

• Day Shift Only • Inform customers about product & services • Handle inbound & outbound calls • Understand customer's need & solve queries • It is a Full Time Customer Support / TeleCaller job Required Candidate profile • Good English Communication Skills • Prior experience in customer care executive role is preferred Perks and benefits • High Growth • Day Shift • International Process

JOB TITLE: Chat Service Representative - Work from Office @ Ahmedabad Site- Opportunity to work from home after 6 months of working on-site. REMOTE WORK : Available after six months of on-site work, subject to performance evaluation Required Candidate profile Should be ready to move to Ahmedabad Must Have Excellent Command On Spoken English and Written Flexible to work in rotational shifts Perks and benefits House Allow +Food Allow + Transportation Allow

HDFC Life is hiring BDM/ ASM/ SM CTC offered up to 3 LPA- 5 LPA (non-negotiable) Min experience - 1 year into sales Job Description- Recruit/ appoint agents Sale of life insurance through agents Training, handholding, motivating & developing agents for better productivity Meet sales target month on month basis Good at communication and must be a local candidate Skills- Team building & Team leading Location- Haryana ( Panipat , Kaithal, Kurukshetra, karnal ) Himachal ( Shimla, Kangra, Solan, Una, Bilaspur, Mandi , Palampur ) Punjab ( Jalandhar, Ludhiana , Bathinda, Barnala, Moga , Amritsar) share resume on vishalimanhas45@hdfclife.com / 6283505682 Regards Vishali HR department - HDFC LIFE

Job Description: Sales of POS machines to all sectors. Fixing appointments for products demos with clients followed by mailing them presentations. Deliver product demos and sales presentations (online and in-person). New merchant tie ups, Reseller DST tie ups Cross selling of products Follow up with prospective clients & should be able to close deals. Find out ways to generate new leads. Maintaining the database of prospects of the company. Manage a team of sales executives Skills required: Must have good knowledge of Sales & Business processes. Demonstrated Leadership, Interpersonal, Communication and Presentation skills required. Able to work independently yet a good team player and quick learner. Need only Male candidates Immediate Joiners Preferred Interested candidates can send their resume on sumedh.paikrao.ext@nttdata.com

Develop and maintain complex web applications using Laravel. Design and implement RESTful APIs. Write clean, efficient, and well-documented code. Optimize application performance and ensure scalability. Troubleshoot and debug issues reported by users or identified during testing. Collaborate with cross-functional teams (design, frontend, etc.) Participate in all phases of the software development lifecycle, including requirements gathering, analysis, design, development, testing, and deployment. Responsibilities Strong proficiency in PHP and MySQL. Deep understanding of RESTful API design and implementation. Solid understanding of front-end technologies (HTML, CSS, JavaScript). Experience with version control (Git) and deployment processes. Strong problem-solving and analytical skills. Experience with large data-driven web applications. Knowledge of OOP and MVC architecture. Experience with code debugging and optimization. Good Communication Skills.

Role & Responsibilities: Excel Marketing Corporation, based in Khalini, Shimla, is a leading systems integrator in North India, with an annual average turnover of 40 crores. We take pride in our highly skilled team of over 35 professionals. Our expertise spans across office automation, IT & networking, CCTV camera systems, fire & alarm systems, audio & video conferencing solutions, smart & virtual classrooms, LED displays, alarm systems, and video wall systems. We are strategic partners with globally recognized brands such as Samsung, Dell, HP, Epson, LG, CP Plus, Acer, Matrix, Canon, Logitech, D-Link, Bosch, Honeywell, JBL, Harman, People Link, Avaya, Cease Fire, APC, Fuji, and more. We are seeking a dynamic and results-driven Operations & Service Manager to lead service operations and enhance overall business efficiency at Shimla head office. This role requires overseeing service delivery, installation, optimizing operational workflows, and ensuring client satisfaction. Key Responsibilities: Oversee the project, installation, and delivery of IT services, along with other matters related to service protocol for clients, ensuring alignment with Service Level Agreements (SLAs). Act as the primary point of contact for clients regarding service-related issues, building and maintaining strong client relationships. For project execution, you need to visit client locations across India. Lead and manage the service engineer team, including service desk staff and technical support personnel. Provide training, guidance, and support as a team leader. Coordinate with third-party service providers and vendors to ensure seamless service operations. Lead incident and problem management efforts, ensuring prompt resolution of IT and service-related issues. Drive service revenue from end customers by identifying and capitalizing on business opportunities. Desired Candidate Profile: The job is travel-based and requires visiting customer locations. Own conveyance and a laptop are desirable (a valid license is required). Candidates with 5-7 years of experience in the similar service industry is desirable. Salary: Salary is negotiable based on experience and skills. This is full-time. TA/DA as per company policy. Skills: Strong communication and negotiation skills. Proficiency in MS Office. Urgent Requirement: Interested candidates are encouraged to visit our website to familiarize themselves with our products before the interview. www.excelmarketingcorp.com Contact: For inquiries, please call: 9736188800 Send your resume to: hr@excelmarketingcorp.com

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.