833 Ivr Jobs - Page 21

Roles and Responsibilities : Design, implement, and maintain contact center solutions using Cisco Voice technology to meet business requirements. Troubleshoot complex issues related to IVR systems, Asterisk platforms, and Nuance-based applications. Collaborate with cross-functional teams to identify areas for process improvement and optimize contact center operations. Provide technical guidance on best practices for call routing, queuing, and reporting within the contact center environment. Job Requirements : 7-13 years of experience in IT Services & Consulting industry with expertise in Contact Centers/IVR/Asterisk/Nuance technologies. Strong understanding of Cisco Voice products including ...

IVR Testing, Selenium, API, Cyara Automation

Req ID: 330251 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IVR Tester to join our team in Chennai, Tamil N du (IN-TN), India (IN). Sr Automation tester

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, youll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. Youll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You ll wo...

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, youll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. Youll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You ll wo...

Roles and Responsibilities Design, develop, test, and deploy IVR solutions using Genesys WFM, Avaya ACD, and Avaya OD platforms. Collaborate with cross-functional teams to identify business requirements and design IVR workflows that meet customer needs. Develop custom scripts using Python programming language to automate IVR processes. Troubleshoot issues related to IVR systems and resolve them efficiently. Ensure compliance with industry standards and best practices for call center operations.

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate...

Job Title: Genesys Developer Location : PAN India (Hybrid) 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies (...

Level L3 Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for pro...

Walk-In Interview for Experienced Medical Coders at Vee Healthtek, Chennai on July 12 & 13 Experience : 1 to 7 Years experience on medical coding Specialty : IP DRG/Surgery/EM/ED/Radiology/IVR/Anesthesia- Medical Coding Job Location : Chennai, Bangalore, Salem,Trichy, Hyderabad & Pune - Work From Office Designation : Medical Coder/Sr Coder/QA/GC/TC AAPC Certification is Must Interview Schedule : July 12 & 13 at 11:00 TO 1PM Interview Venue: Vee Healthtek Pvt Ltd, Tower-3 Special Module, Chennai One IT Park SEZ, Pallavaram to Thoraipakkam 200 Feet Road, Thoraipakkam, Chennai - 600 097 Important Note : Please mention my name, Ramesh HR as Reference, at the top of your resume. Contact Informati...

Hi Jobseeker, We are hiring Network Voice Admin. Location- Hyderabad Interview Mode- Virtual Experience- 3yrs to5yrs Notice Period- only immediate to 30days Below I have mentioned the JD Voice administrator We are seeking an experienced Enterprise Voice Administrator to join our team. The successful candidate will be responsible for the administration and maintenance of our Global Network Voice Infrastructure. This includes managing our MS Teams Phone System, Cisco Unified Communication Manager Infrastructure and Cisco Webex Contact Center. Skills: 3-5 years of experience in administering Enterprise Voice solutions and their underlying voice protocols. Experience on MS Teams Phone System wit...

Network Voice Admin at N Consulting Ltd | Jobs at N Consulting Ltd 4 LPA To 10 LPA Hi Jobseeker, We are hiring Network Voice Admin. Location- Hyderabad Interview Mode- Virtual Experience- 3yrs to5yrs Notice Period- only immediate to 30days Below I have mentioned the JD Voice administrator We are seeking an experienced Enterprise Voice Administrator to join our team. The successful candidate will be responsible for the administration and maintenance of our Global Network Voice Infrastructure. This includes managing our MS Teams Phone System, Cisco Unified Communication Manager Infrastructure and Cisco Webex Contact Center. Skills: 3-5 years of experience in administering Enterprise Voice solu...

Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Radiology Coder with minimum 0.8Years of experience into Medical Coding. Basic Requirements: Experience: 0.8 Years to 5 Years Specialties :Radiology Salary: Best in Industry Shift: Day Location: Chennai Work Mode: WFH/WFO Key Responsibilities: Accurately assign ICD-9-CM, CPT, and HCPCS Level II codes for a full range of radiology services, including Nuclear Medicine, CT, MRI, Ultrasound, X-ray, and Interventional Radiology procedures. Review and interpret radiology reports and supporting documentation to ensure correct code assignment and compliance with federal coding guidelines. Apply coding edits base...

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team i...

Role Purpose The Administrator IT Infrastructure Administration responds to real-time alert for device health, application health, stability, and performance, this includes outage and degraded performance incidents/problems. The Administrator IT Infrastructure Administration contributes to the continuous improvement of infrastructure monitoring systems while maintaining a set of standards and fix violations. The Administrator IT Infrastructure Administration is an experienced individual contributor on a project/work team. Key Accountabilities Maintain infrastructure devices including performing OS/Hardware/Virtual Machine upgrades, physical replacement, standards compliance and vulnerability...

Responsible for the design, development and maintenance of software development solutions within a defined system, platform or product, based on a set of standards and processes which establish consistency acrost the enterprise data, reduce risk and promote efficiencies in support of the organization s goals and objectives. This family can be used for both roles that require a complete technology stack of capabilities as well as roles that require to work on a single technology stack, application or platform. Leads the creation of architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms. Works towards enabling self service capabilitie...

About Exotel Exotel is the emerging market s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI s conv...

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team i...

We are hiring for "Medical Coder"- Work From office Specialty : " Radiology Coders Location : Chennai Certified/ Non Certified Exp : 1+yrs Immediate Joiner / 15 days Key Responsibilities: Review and analyze radiology reports to assign accurate diagnosis and procedure codes. Ensure coding compliance in accordance with ACR, CMS, and payer guidelines. Code a variety of radiology modalities including X-ray, CT, MRI, Ultrasound, Nuclear Medicine, and Radiation oncology. Collaborate with radiologists, billing staff, and auditors to resolve coding discrepancies. Stay updated with coding guidelines, NCCI edits, and regulatory changes. Meet daily productivity and accuracy benchmarks as established by...

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team i...

In this key role, you ll be undertaking and enabling automated testing activities in all delivery models We ll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer value You ll be working closely with feature teams and a variety of stakeholders, giving you great exposure to professional development opportunities Were offering this role at senior analyst level What youll do Joining us in a highly collaborative role, you ll be contributing to the transformation of testing using quality processes, tools, and methodologies, significantly improving control, accuracy and integrity. You ll make sure repeatabl...

The individual will be involved in the following critical activities: Involved in focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems. Create and run functional, integration, regression, and ad-hoc, and test cases ; including both positive and negative scenarios. Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing. Perform integration and functional testing for code delivered by the development team during each sprint. Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing Collaborate wit...

Role & responsibilities Asterisk Call Flow VOIP Telephony Linux Shell Scripting with Asterisk IP PBX Asterisk Gateway Interface (AGI) SIP MySQL Database Preferred candidate profile

Job Title: Product Quality Technical Lead Location: Bangalore, Sri Lanka Employment Type: Full-Time Experience: 6-10 years About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centered approach to help businesses evolve from thinking digital to being digital. About the Role: We are seeking a highly skilled and experienced Software Test Lead to join our team. The ideal candidate will bring 6-10 years of expertise in software testing with a strong background in unified communications, Contact Center solutions, CISCO, Avaya systems and SQL. This role involves leading testi...

We are looking for a skilled Amazon Connect Center Architect with 12 to 20 years of experience. The ideal candidate will have expertise in designing and implementing scalable and reliable cloud-based contact center solutions using Amazon Connect and AWS ecosystem services. Roles and Responsibility Lead the end-to-end implementation and configuration of Amazon Connect. Design and deploy contact center setups using CI/CD pipelines or Terraform. Develop and implement scalable and reliable cloud-based contact center solutions. Integrate Amazon Connect with Salesforce (Service Cloud Voice) and other CRM systems. Collaborate with cross-functional teams to ensure seamless integration and deployment...