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Network Specialist

Network Specialist

7 - 13 years

|

0 - 23 Lacs

Noida Hyderabad Pune

Posted:1 day ago| Platform:

Apply

Skills Required

Cisco Voice Contact Center IVR Nuance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Design, implement, and maintain contact center solutions using Cisco Voice technology to meet business requirements.
Troubleshoot complex issues related to IVR systems, Asterisk platforms, and Nuance-based applications.
Collaborate with cross-functional teams to identify areas for process improvement and optimize contact center operations.
Provide technical guidance on best practices for call routing, queuing, and reporting within the contact center environment.

Job Requirements :

7-13 years of experience in IT Services & Consulting industry with expertise in Contact Centers/IVR/Asterisk/Nuance technologies.
Strong understanding of Cisco Voice products including IP phones, switches, routers etc. .
Experience working with various CRM software such as Salesforce or similar tools.

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HCLTech

Information Technology Services

New Delhi

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