833 Ivr Jobs - Page 23

As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO. Support weekly/monthly adjustments to align with new and changing collection strategy configuration. Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. Support all projects that directly involve dialer support. Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics. Review and update dia...

Design, develop, configure, and maintain Genesys contact center solutions (PureEngage, PureConnect, or PureCloud/Genesys Cloud CX) API INTEGRATION, routing strategies, and IVR configuration Integration Routing, Genesy, API integration.

Huge openings for Coders and Auditors in Chennai, Hyderabad and Bangalore. Work from Office ( NO OPENING FOR FRESHER or other experience ). Need minimum 1year experience in Medical coding. Details: E and M IP OP Coder & Auditor & SME - Certified. VERY URGENT (Only Work from office - Chennai, Bangalore and Hyderabad location) Surgery Coder and QA - Certified and Non-certified. VERY URGENT (Work from office - Chennai, Hyderabad & Bangalore location) (SDS, GI Surgery, Ortho Surgery also) IPDRG Coder & Auditor - Certified. VERY URGENT (Only Work from office - Bangalore, Chennai & Hyderabad location) Home Health Coder & Auditor - Certified and Non-Certified. VERY URGENT (Work from Home - Chennai,...

Responsibilities Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification 3+ years IVR / Speech Recognition experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development e...

Job Type : Contract for 6 Months or 1 Year. Need to work from customer office 3 days in a week . Shift timings : Morning and Afternoon ( General shifts) Request you to kindly share few profiles by today EOD. Please share only good quality profiles. Responsibilities: Building defined flow/VUI Spec into Dialogflow CX to build voice bots or chat bots Designing conversational flow and overall conversational experience within Dialogflow after inputs from clients, PgMs and Voice-UX team Tracking and analyzing the customer experience with the bot for continuous improvement and maintenance Must have prior bot development experience. Develop and deploy call flow applications (aka Interactive Voice Re...

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engag...

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engag...

About the Job We are changing the way people think about customer service, and we need your help! Were seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. As Training Facilitator, You Will Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques D...

Dear Candidate, Please review the job description carefully. If your skills and experience align with the requirements, we encourage you to apply Experience : 7 -13 Years Location : Gurugram Work Mode : Work from Office Objective: The Genesys Senior Architect / Lead Engineer is responsible for designing, implementing, optimizing, and maintaining enterprise-level Genesys solutions . This includes GIRecording (GIR), Genesys Voice Platform (GVP), IVR, Composer, E-Services, and Outbound solutions . The ideal candidate will have 10+ years of experience in Genesys platforms, deep technical expertise, and a strong understanding of cloud migration strategies, AI, and analytics. Key Responsibilities ...

Greetings from NTT DATA, In this Role you will be Responsible for: Should have experience in Radiology/E&M/ED/Surgery/IVR The coder reads the documentation to understand the patient's diagnoses assigned. Transforming of healthcare diagnosis, procedures, medical services, and equipment into universal medical alphanumeric codes Creating uniform vocabulary for describing the causes of injury, illness & death is the role of medical coders. Medical coding allows for Uniform documentation between medical facilities. The main task of a medical coders is to review clinical statements and assign standard Codes Requirements of the role include: 1 Year of experience in any Healthcare BPO - University d...

Greetings from Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd We are hiring a Chatbot and Telephony Test Engineer Work Mode: Hybrid Locations: Hyderabad, Bengaluru, Mumbai, Kolkata Experience: 5 - 8 Years Notice Period: Immediate to 15 days Chat bot, Telephony, Amazon Connect IVR, Amazon S3, Lamda, Dynamo Db Job Description: Test case prep, Test case execution, Defect management and Reporting using QMetry and JIRA Chat bot, Telephony, Amazon Connect IVR, Amazon S3, Lamda, Dynamo Db Nice to have skills - Integrations (Mulesoft), API testing, Postman Please let me know if you are interested in this position and send me the resumes to netra.s@twsol.com

Job Description Hiring For IVR, ENM, Denial, surgery, IPDRG,ED coder || upto 12lpa || CODERS : Surgery Coder : Chennai / Hyderabad / Bangalore || upto 75k Take home || IPDRG Coder : Hyd / Chennai / Bangalore || CTc upto 13 LPA || Denial coder : Hyderabad / Chennai || upto 75k Take home || IVR coder : HYDERABAD || upto 75k Take home || ENM Coder : Chennai || upto 7.5 lap Experience : Minimum 1 year relevant experience is mandatory Work from office Freshers are not Eligible Interested candidates can share your updated resume at 9603760528 prananya.axisservices@gmail.com Refer your friend's / Colleagues Axis Services Preferred candidate profile min 1yr exp into Medical coder Perks and Benefits ...

In these roles, you will be responsible for: Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements. Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-9 coding guidelines. Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes. Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days. Following strict coding guidelines within established productivity standards. Attending meetings and in-service training to enhance...

Req ID: 328765 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Medical Recs Coding & Transc. Sr. Assoc to join our team in Coimbatore, Tamil N du (IN-TN), India (IN). In these roles, you will be responsible for: Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements. Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-9 coding guidelines. Querying physicians when code assignments are not strai...

In these roles, you will be responsible for: Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements. Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-9 coding guidelines. Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes. Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days. Following strict coding guidelines within established productivity standards. Attending meetings and in-service training to enhance...

Req ID: 328805 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Medical Recs Coding & Transc. Analyst to join our team in Coimbatore, Tamil N du (IN-TN), India (IN). In these roles, you will be responsible for: Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements. Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-9 coding guidelines. Querying physicians when code assignments are not straigh...

. Lead generation through cold calls, acquaintances and social media Independently pursue and prospects into customers, account management, retention, cross-sell + upsell Knowledge of UcaaS / CPaaS industry • Develop alliances and partnership Provident fund

Surgery-Ortho, IVR, GI and multispecialty.Demonstrated leadership and management skills, including the ability to lead and motivate a coding audit team. Experience in specialties - Spinal procedures, Implant, GI, musculoskeletal, CABG

We are currently seeking a Project Manager Contact Center for one of our banking clients. Work location: India ( Bangalore, Pune, Hyderabad) Work setting: remote We are looking for a strategic and technically adept Channels Project Manager to lead initiatives within our Digital Banking Transformation program. The role is responsible for delivering Contact Center Automation, AI/ML-driven customer engagement solutions, and digital self-service channels aligned with regulatory requirements and customer experience standards in the banking sector. Key Responsibilities: Lead the end-to-end delivery of digital customer interaction projects across voice, chat, mobile, and online banking platforms. I...

Delivering end-to-end contact center digital transformation projects for global clients Running consulting engagements with Client CXOs and delivering on revenue targets Building curated transformation solutions for prospective and existing clientsMarket research across best-in class practices, contact center demands, evolving trends etc. Manage end to end pre-sales activities for digital transformation identify opportunity, pitch the right digital solution, solution building, business case creation etc. Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external)Understand client digital transformation needs & consult/provide customi...

This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous impro...

* WE ARE HIRING CERTIFIED EXPERIENCED MEDICAL CODERS|| HYDERABAD AND CHENNAI || HR PRATHYUSHA 7702498242 || * * Hyderabad: * Denial Coder - Radiology +IVR Quality Analyst * Chennai: * Radiology Coder * Hyderabad & Chennai: * Denial Coder - IVR + Radiology Denial Coder - Radiology +Oncology Denial Coder - Radiology Experience: 2 to 10 years in above mentioned specialties Notice Period: 0-30 Days Package Up to 9.5 LPA Shift Timings: General shift Work from office Reliving is Not Mandatory * Interested candidates can share your updated resume to * * HR PRATHYUSHA 7702498242 (share resume via WhatsApp ) * * Refer your friend's / Colleagues *

1.5/2 years of relevant experience in Genesys CX Developer, preferably from a contact center background Strong proficiency in Genesys PureEngage platform components Familiarity with telephony protocols and technologies (SIP, TDM, VoIP) Required Candidate profile Proficient in Genesys Composer for IVR development. Experience with Genesys routing strategies, Workspace Desktop Edition (WDE), and other Genesys modules Solution Design Application Development

Testing Salesforce CRM or IVR application and support UAT with good Insurance domain knowledge Responsible for execution of the test scenarios and test steps (including positive and negative testing) for each feature and user story. Monitor and track all testing efforts using Agile principles and tool set (e.g., Azure) Writing test scenarios/test cases (Functional, System, Integration, and UAT) Preparing Estimates Perform and Support Testing (QA, UAT) Defect Management (Specially QC) Perform and support data setup activities and preparation of test data Working awareness of other MS applications (Word, PowerPoint, Visio, Excel etc.) Good in verbal and written communication Should be able to ...

Testing Salesforce CRM or IVR application and support UAT with good Insurance domain knowledge Responsible for execution of the test scenarios and test steps (including positive and negative testing) for each feature and user story. Work with Product Owner to resolve issues and defects Conduct postproduction / smoke testing Monitor and track all testing efforts using Agile principles and tool set (e.g., Azure) Writing test scenarios/test cases (Functional, System, Integration, and UAT) Preparing Estimates Perform and Support Testing (UAT) Defect Management (Specially Azure DevOps) Perform and support data setup activities and preparation of test data Working awareness of other MS application...