833 Ivr Jobs - Page 26

Role & responsibilities Design and develop end-to-end contact center solutions using Salesforce and Amazon Connect. Collaborate with business stakeholders to understand their contact center requirements and translate them into technical solutions. Lead the architecture and design of complex contact center systems, ensuring they meet business needs and align with industry best practices. Provide technical leadership and guidance to development teams throughout the project lifecycle. Ensure the scalability, security, and performance of contact center solutions. Stay updated with the latest trends and technologies in Salesforce, Amazon Connect and contact center solutions Preferred candidate pr...

Job Summary: We are seeking a dynamic and results-driven Product Manager with 35 years of experience, specifically in the Telephony or VoIP industry, to lead the development and enhancement of our communication products. The ideal candidate will be responsible for driving product vision, roadmap, execution, and go-to-market strategies, ensuring alignment with business goals and customer needs. Key Responsibilities: Define and own the product roadmap for telephony and voice communication solutions. Collaborate with cross-functional teams including engineering, sales, marketing, and customer success to deliver high-impact features. Gather and prioritize product requirements through market rese...

we're seeking an experienced Senior Performance Testing Engineer to play a key role in our contact center modernization initiative. you'll be instrumental in migrating IVR/Routing applications from legacy Genesys on-prem systems to modern cloud solutions like Amazon Connect, with particular focus on our CommState Migration Project. As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. The ideal candidate will bring deep expertise in performance testing coupled with contact center domain knowledge to drive this critical transformation. Responsibilities: Write, mainta...

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training ph...

Willing to work in US shift timings. To answer insurance telephone inquiries. Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services. Record after-call actions and perform post call analysis for the claim follow-up. Assess and resolve inquiries, requests, and complaints through calling to ensure those customer inquiries are resolved at the first point of contact. Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments. Solve complex scope wise problems with little or no supervision from l...

we're seeking an experienced Senior Performance Testing Engineer to play a key role in our contact center modernization initiative. you'll be instrumental in migrating IVR/Routing applications from legacy Genesys on-prem systems to modern cloud solutions like Amazon Connect, with particular focus on our CommState Migration Project. As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. The ideal candidate will bring deep expertise in performance testing coupled with contact center domain knowledge to drive this critical transformation. Responsibilities: Design, devel...

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital. About Telco Team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97 s products and services are ava...

Dear Coder's, Greetings from Access healthcare Huge hiring for Experienced & Certified coders (No freshers) CERTIFICATION IS MANDATORY. Minimum 1 year experience needed Salary as per market standards Only for certified coders Relieving letter is not mandatory Preferably Immediate - 10-15 days' notice period acceptable, Requried Speciality : Denial - Chennai, Coimbatore, Pune E/M OP Coder - Chennai, Coimbatore, Pune E/M OP Coder - Chennai, Coimbatore Surgery - Chennai, Coimbatore, Pune ED Facility - Chennai, Coimbatore, Pune Pathology - Chennai, Coimbatore, Pune IVR -Chennai, Coimbatore Radiology - Chennai, Coimbatore, Pune Interview Mode: Virtual. Work mode: WFO/WFH both available. Contact :...

Roles and Responsibilities Design, develop, test, deploy, and maintain IVR solutions using Nice CXone platform. Collaborate with cross-functional teams to identify business requirements and design customized IVR workflows. Implement ACD (Automatic Call Distribution) systems for efficient call routing and management. Troubleshoot issues related to IVR development, testing, deployment, and maintenance. Ensure compliance with industry standards and best practices in contact center technology operations. Desired Candidate Profile 5-10 years of experience in IVR development using Nice CXone platform. Bachelor's degree in Any Specialization (B.Tech/B.E.). Strong understanding of contact center tec...

Walk-In Interview for Experienced Medical Coders at Vee Healthtek, Trichy on June 21 & 22 Experience : 1 to 7 Years experience on medical coding Specialty : IP DRG/Surgery/EM/ED Facility/ED Pro/Radiology/IVR - Medical Coding Job Location : Trichy,Chennai, Bangalore, Salem, Hyderabad & Pune - Work From Office Designation : Medical Coder/Sr Coder/QA/GC/TC AAPC Certification is Must Interview Schedule : June 21 & 22 at 10:00 TO 1PM Interview Venue: Vee Healthtek Pvt Ltd, No4, Bharathidasan Salai, Unit 2 -4th floor, Opposite to All India Radio, Cantonment, Trichy, Tamil Nadu - 620001 Important Note : Please mention my name, Kalaiyarasi Raja HR as Reference, at the top of your resume. Contact Inf...

Greetings from Global Healthcare Billing Partners Private Limited..! Job Title : Radiology Coding/IVR Coding Experience: 0.6 Months to 4 Years Job Location : Chennai, Velachery. Work Mode : WFO/WFH Job Description: We are seeking skilled and detail-oriented medical coders with 0.6 Months to 4 Years in Radiology Coding or IVR Coding. The role offers Work From Home flexibility while tagged to our Velachery, Chennai location for Organizational Alignment. Key Responsibilities: Assign Accurate ICD-10-CM, CPT, and/or DRG Codes for radiology or IVR Coding services. Review and interpret medical records, radiology reports and inpatient documentation to ensure complete and appropriate coding. Maintain...

Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Radiology Coder with minimum 0.8Years of experience into Medical Coding. Basic Requirements: Experience: 0.8 Years to 5 Years Specialties :Radiology Salary: Best in Industry Shift: Day Location: Chennai Work Mode: WFH/WFO Key Responsibilities: Accurately assign ICD-9-CM, CPT, and HCPCS Level II codes for a full range of radiology services, including Nuclear Medicine, CT, MRI, Ultrasound, X-ray, and Interventional Radiology procedures. Review and interpret radiology reports and supporting documentation to ensure correct code assignment and compliance with federal coding guidelines. Apply coding edits base...

Hiring For || Denials with radiology IVRCoders & QA || Hyderabad Chennai || Eligibility : Min 1 + years of experience in Denials with radiology IVR coding Certification is mandatory Package :- up to 9.5lpa Location :-hyderabad ,Chennai Work From Office Notice Period : immediate joiner Relieving Letter is not mandatory Interested candidates can share your updated resume to HR aparna- 8019127669 (share resume via Whats App ) Refer your friend's / Colleagues

The individual will be involved in the following critical activities: Involved in focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems. Create and run functional, integration, regression, and ad-hoc, and test cases ; including both positive and negative scenarios. Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing. Perform integration and functional testing for code delivered by the development team during each sprint. Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing Collaborate wit...

The role will be responsible to build the product strategy and roadmap in line with the market needs and company s vision. The incumbent will manage the product vertical throughout its lifecycle from concept to development and scale; as well as develop and launch new product variants in the domain in line with evolving market trends. Responsibilities Translate business strategy into product strategy. Own the product roadmap and execute the product strategy. Own the business case and performance metrics of the domain. Identify market opportunities with research and competitive analysis and integrate it into product requirements. Own the product design and requirements incorporating market use...

1. Solution design and implementation 2.Enterprise architecture 3. Implementation of Best Practices and Templates 4.Delivery Operating Model Governance 5.Thought leadership and customer advocacy:

The Strategy & Consulting Global Network SONG Practice Genesys Job Title - Genesys_Level 6_Senior Manager_(Entity -S&C GN) Management Level :Level 6- Senior Manager Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consulta...

Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS...

Key Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using...

** Urgent Hiring for the Role of Quality Assurance Specialist - Contact Center Call Flow Automation for our Team** Role: Quality Assurance Specialist - Contact Center Call Flow Automation Duration: Contract Location: Remote Work timing: US EST Hours Job Summary: Seeking a technically skilled Quality Assurance Specialist to join our team and lead the implementation of automated testing solutions for contact center call flows. This role combines quality assurance expertise with technical automation skills to ensure our customer interactions meet the highest standards of quality and reliability. The ideal candidate will design, develop, and maintain automated testing frameworks that validate ca...

Strong understanding of IVR Application Testing, IVR Performance Testing, Outbound Testing Strong understanding of RESTful and SOAP APIs. Proficiency in Postman, Rest Assured, SoapUI, or similar API testing tools. Experience with API automation using Java. Familiarity with SQL for database validation. Knowledge of API documentation tools like Swagger. Develop, execute, and maintain test cases for RESTful and SOAP APIs. Identify, log, and track defects, collaborating with developers to resolve issues. Create test plans, test cases, test scripts, and test reports. Expert in APIs security standards by testing authentication, authorization, and data protection. Work closely with developers, busi...

Walk-In Interview for Experienced Medical Coders at Vee Healthtek, Trichy on June 21 & 22 Experience : 1 to 7 Years experience on medical coding Specialty : IP DRG/Surgery/EM/ED Facility/ED Pro/Radiology/IVR - Medical Coding Job Location : Trichy,Chennai, Bangalore, Salem, Hyderabad & Pune - Work From Office Designation : Medical Coder/Sr Coder/QA/GC/TC AAPC Certification is Must Interview Schedule : June 21 & 22 at 10:00 TO 1PM Interview Venue: Vee Healthtek Pvt Ltd, No4, Bharathidasan Salai, Unit 2 -4th floor, Opposite to All India Radio, Cantonment, Trichy, Tamil Nadu - 620001 Important Note : Please mention my name, Ramesh HR as Reference, at the top of your resume. Contact Information: ...

Greeting!! CorroHealth is Hiring for Certified Medical Coder...! Designation: Executive / Sr.Executive- HIM Services Location: Bangalore Specialty: *Surgery (Strong knowledge into Ortho and Cardiac Surgery) *General Surgery and SDS * IVR Experience: 1 to 9 Years Certification: AAPC/AHIMA (Mandatory) **Preferred Immediate joiners to 1 Month ** Salary: Best in the industry Interested candidates please send your resume to Vinitha.pannaeer@corrohealth.com Vinitha 9150046898

Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initi...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities :- Key Responsibilities:Voice Channel Development:Design and customize voice applications in Genesys Cloud CX. Develop IVR (Interactive Voice Response) systems and call routing strategies. Integrate voice channels with CRM systems and backend services. Troubleshoot and resolve voice-related issues. Optimize voice channel performance ...