833 Ivr Jobs - Page 30

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solutio...

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: The responsibilities of this individual will have a focus on managing VoIP, Web-Ex Contact Center solutions ensuring the smooth and efficient operations. Duties will also include service monitoring and maintenance, infrastructure and client support, and project/upgrade work for the supported services and technologies.Key Responsibilities:- Deployment, support, and troubleshootingDeploy, support, and troubleshoot various versions of TEAMS Phone System.- Strategic thinking and ability to take technical decisions and drive nitiatives -Communication across organizational levelsDiscuss Teams and...

Looking for any Certified/Non-Certified Medical coder Radiology Coder/QA IVR Coder/QA/SME Surgery Coder/QA/SME Both Work From Home and Work From Office is available. Preferably Immediate Joinees or 15 days Flexible in Relieving letters & Gaps. Required Candidate profile Looking for Certified/Non Certified Medical coder with any specialty like Radiology CODER/SR.CODER/QA Anesthesia Coder/QA Surgery Coder/QA

Technical Project Manager - Dhwani Rural Information Systems Full Time - Gurugram - Experience (3-5 Years) About Dhwani: Dhwani Rural Information Systems is a social/development sector-focused advisory and consulting firm that develops IT applications for NGOs, government functionaries, CSRs, and international funding organizations to manage their projects and programs in India and abroad. We are seeking a Technical Project Manager to manage the delivery of multiple custom IT software projects and act as a point of contact with our partner NGO, CSR, and government clients, as well as the internal tech team at Dhwani. Job Overview: - As a Technical Project Manager at Dhwani Rural Information ...

Sales Advisor (Inbound) About The Role :Sales advisors will be responsible for providing excellent customer service and driving sales for our company. You will serve as a point of contact for customers, assisting them in selecting and purchasing products or services that best meet their needs. Your goal will be to build and maintain strong relationships with customers and achieve sales targets.Sales Advisor Job Responsibilities :- Actively engage with customers to understand their requirements and provide personalized recommendations.- Effectively communicate product features, benefits, and pricing to customers.- Demonstrate in-depth knowledge of our products or services and answer any quest...

Join us to elevate customer satisfaction through impactful data projects. As a Data Domain Architect Associate Senior at JPMorgan Chase within the Data Analytics team, you will support the Customer Satisfaction survey process. You will create customer data sample files across all lines of business to generate insights that enhance customer experiences. Collaborate to develop solutions for obtaining and extracting large customer data sets, ensuring integrity through extensive auditing and validation. Job Responsibilities Leverage analytical and statistical applications (SAS, SQL, Snowflake, Alteryx) to analyze complex data sets. Identify customer interactions across various channels (calls, b...

Position: Process Coach Coding Specialty: IVR Medical Coding Location: Chennai Work Mode: Work From Office (WFO) Shift: Day Shift Experience: Minimum 3.5+ years total, with at least 2+ years as Sr. Coder / SME / Team Coach / QA / Process Coach Job Description: We are seeking a detail-oriented and experienced Process Coach Coding with a strong background in Medical Coding , specifically in IVR (Interactive Voice Response) . The ideal candidate will play a key role in coaching and guiding a team of coders, ensuring coding accuracy, quality, and compliance with established standards. Key Responsibilities: Act as a subject matter expert and mentor for a team of medical coders specializing in IVR...

Position: Lead Delivery Quality Specialty: IVR – Medical Coding Location: Chennai Work Mode: Work From Office (WFO) Shift: Day Shift Experience: Minimum 5+ years total, with at least 1–2 years as QA Lead / Lead – Quality (on paper) including team handling Job Description: We are looking for a quality-focused and process-driven Lead – Delivery Quality with a strong background in Medical Coding Quality Assurance , specifically in IVR coding . The ideal candidate will have proven experience in leading QA teams , driving quality performance , conducting audits, and ensuring compliance with coding standards and client expectations. Key Responsibilities: Lead the Quality Assurance function for a t...

Position: LEAD DELIVERY (Coding) Specialty: IVR Medical Coding Location: Chennai Work Mode: Work From Office (WFO) Shift: Day Shift Experience: Minimum 5+ years total, with at least 12 years as a Team Lead (on paper) Job Description: We are actively hiring a LEAD DELIVERY (Coding) professional with a strong background in Medical Coding , specifically in IVR coding. The ideal candidate should have hands-on experience in coding IVR-related procedures, diagnoses, and services using standardized coding systems like CPT, ICD-10, and HCPCS . Key Responsibilities: Lead and manage a team of medical coders focusing on IVR-related services Ensure accurate translation of IVR procedures, services, and d...

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Radiology Coding.. Basic Requirements: Experience: 1 Years to 4 Years Specialties : Radiology Salary: Best in Industry Work Mode: WFO Notice Period: Immediate Joiners Shift: Day Location: Velachery/ Vepery Preferably candidates with experience in Radiology Coding. Mode of interview: Video call Interview Interested candidate contact or share your updated resume to 9003239650 / 8925808598 - MALINI HR Regards, GLOBAL MALINI HR 90032 39650

Required 6+ years of Java , JavaScript, JSP, JSF, J2EE, Grammar, EJB, MDB, VXML, XML, REST/SOAP Integration Required 3+ years of working experience in Voice XML Required a minimum of 1 year experience in Agile methodology with preferred experience in SAFe methodology Required strong communication and collaborative skills Required experience working in onshore/offshore support model collaborating work with offshore teams. Preferred Viecore Framework Preferred ETL, JCL, COBOL Preferred experience working with DevSecOps, GitHub, RTC, automation tools. Preferred experience in Call Center Technologies like AVAYA, CISCO, Chatbot etc. Preferred knowledge and/or experience working in SalesForce.

Required 6+ years of Java , JavaScript, JSP, JSF, J2EE, Grammar, EJB, MDB, VXML, XML, REST/SOAP Integration Required 3+ years of working experience in Voice XML Required a minimum of 1 year experience in Agile methodology with preferred experience in SAFe methodology Required strong communication and collaborative skills Required experience working in onshore/offshore support model collaborating work with offshore teams. Preferred Viecore Framework Preferred ETL, JCL, COBOL Preferred experience working with DevSecOps, GitHub, RTC, automation tools. Preferred experience in Call Center Technologies like AVAYA, CISCO, Chatbot etc. Preferred knowledge and/or experience working in SalesForce.

About PhonePe Group: PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access t...

* Understand team and department service level agreements and follow team guidelines and procedures to manage open issues in an efficient manner to help ensure these service levels are achieved These service levels include such topics as issue resolution duration, call answer times, dropped call rates, first contact resolution rate and customer satisfaction ratings * Monitor system alerts, dashboards, and reporting tools to proactively identify issues and trends * Escalate complex issues to Level 3 support, vendors, or engineering teams as necessary, providing detailed documentation * Assist in user management: provisioning, de-provisioning, and role/profile updates * Work closely with telec...

Roles and Responsibilities 1. Proficiency in NICE InContact Studio, Central, or CXone tools 2. Knowledge of VoIP,SIP, and telephony systems. 3. Proven experience implementing NIVE InContact or similar cloud -based contact center solutions. 4.Strong understanding of contact center technologies ,including IVR,ACD(Automatic Call Distribution ) and call routing. 5. Experience with integrations involving CRM systems (E.g., Salesforce, Zendesk) 6.Proficiency in languages like Java,Python,or C# for backend development. 7. Good Customer Communication Key Responsibilities 1. Plan, design and execute the implementation of the NICE InContact platform to meet organizational needs. 2.Configure contact ro...

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Radiology Coding.. Basic Requirements: Experience: 1 Years to 4 Years Specialties : Radiology Salary: Best in Industry Work Mode: WFO Notice Period: Immediate Joiners Shift: Day Location: Velachery/ Vepery Preferably candidates with experience in Radiology Coding. Mode of interview: Video call Interview Interested candidate contact or share your updated resume to 9952075752 - POOJA PATHAK

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for IVR Coding.. Basic Requirements: Experience: 1 Years to 4 Years Specialties : IVR Salary: Best in Industry Work Mode: WFO Notice Period: Immediate Joiners Shift: Day Location: Velachery/ Vepery Preferably candidates with experience in IVR Coding. Mode of interview: Video call Interview Interested candidate contact or share your updated resume to 9952075752 - POOJA PATHAK

At Verint, we believe customer engagement is the core of every global brand. Our mission is thelp organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive tanswer constantly shifting market challenges and deliver impactful results for our customers. Our commitment tattracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com . Overview of Job Function: Position will serve as a Revenue Accountant within the Finance Function ...

Who we are? Founded in 2015, SmartPing is a specialized Enterprise & Tele Communications service provider that connects businesses with their consumers over telecom and internet channels. ONE-STOP-SHOP for integrated communication backed up by innovative and intelligent technical platforms for SMEs, MNCs, large enterprises & Government entities Job description We are seeking a dynamic Channel Sales Manager to drive growth and expand our market presence in CCaaS/Voice solutions. The ideal candidate will be responsible for developing and managing channel partnerships, fostering relationships with System integrators , Technology companies, and Channel partners to achieve sales targets in the de...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks ...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks...

PRIMARY RESONSIBILITIES Provide first-level technical support for IP telephony systems (Genesys and Cisco Cloud) Troubleshoot and resolve issues related to Genesys and Cisco Cloud platforms. Assist end-users with configuring and utilizing telephony features. Document and escalate complex issues to higher-level support as necessary. Collaborate with L2/L3 teams to ensure timely support and issue resolution. Stay informed about industry trends and updates related to IP telephony technologies. Collaborate with vendors for issue resolution and system enhancements. Conduct training sessions for end-users on telephony features. Team works on 24x5 basis. Team members are required to work in rotatio...

Roles and Responsibilities: * Candidates should have minimum 1 year of experience into medical coding. * Any certification is mandatory. * If candidate is having any training exposure its added advantage. * Looking strong domain knowledge in Medical coding. * Salary is not a constraint. * Good communication . * Location : Chennai / Coimbatore /Pune *Day Shift. OPENING ED Facility Certified ( CHN / CBE & PUNE) EM Certified ( CHN / CBE & PUNE) Surgery Certified ( CHN / CBE & PUNE) Denial Certified ( CHN / CBE & PUNE) Pathology Certified ( CHN / CBE ) IVR Certified (CHN) Interested candidates reach @ 6382577539

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for ED Coders @ Velachery Location !!! JOB DETAILS : Experience : 3+ Years of experience in ED PRO Auditor Coding Notice : Immediate Work Mode : Office Location : Velachery COMPETENCIES / SKILL SET : *Minimum 3+ years of ED coding experience *Analytical and problem-solving skills *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Must & Active. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *3+ Years of experience in ED Coding. *Knowled...

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborati...