833 Ivr Jobs - Page 28

Dear Candidate, Greetings from Baroda Global Shared Services Limited!! (BGSSL) (A wholly owned subsidiary by Bank Of Baroda) Job responsibilities Role & responsibilities Dialer Operations Management Dialing Strategy and Optimization Campaign Management Compliance and Regulatory Adherence Dialer System Administration Vendor Management Continuous process improvement SIM/SIP Management Desired candidate profile Should have atleast 1-3 years of experience as Dialer in BPO setup Experience in ConVox will be preferable Well-versed SIP line management Well-versed with Campaign management Proactive approach Problem-solving skills Immediate joiner Ready to relocate to Vadodara (GJ) and Work From Offi...

Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications ...

Digital Transformation - Responsibilities: Software Development: Collaborates with Business users to implement cutting-edge technology solutions. Problem Solver: Implements effective solutions for business needs. Requirements: A bachelors degree in computer science, or a related field. A minimum of 2 years of experience in developing o Conversational AI IVR and chatbot using one or more of Amazon Connect, NICE, or Genesys o RESTful APIs integration Automate IVR and Chatbot to capture caller info and show it on agent desktops. Integrate IVR and Chatbot with financial systems using APIs to enable caller self-service. The candidate must be capable of independently handling technical and program...

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: DevOps engineer role with expertise in JAVA, to manage HSBC IVR platform for banking applications. Providing Day 2 Support for Voice Biometrics Infrastructure L2/L3 Handling and maintaining Voice Biometrics & IVR infrastructure and its security for Linux and Windows platforms. Collaborate with business stakeholders and cross-functional teams to understand requirements and provide effective solutions. Managing all the operational oversight needed for the platform and Voice Biometrics application with day-to-day activities including Incident, Problem, & Change Man...

End Date Wednesday 30 July 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background in telephony platforms and Java development, with experience in both primary and secondary skills as outlined below. Job Description Job Title: Senior Engineer (10+ years) Location: Lloyds Technology Centre Job Description: We are seeking highly skilled engineers to join our team at Lloyds Technology Centre. The ideal candidates will have a strong background...

. . Mindful Souls B. V. : In FY23-24, VGL acquired Mindful Souls B. V. , a Netherlands-based e-commerce company specializing in subscription-based online sales of fashion jewelry, gemstones, and lifestyle products. This acquisition is expected to leverage VGLs sourcing and manufacturing strengths while enhancing digital business capabilities. . Environmental and Social Responsibility: VGL is committed to sustainable business practices and renewable energy initiatives. The companys SEZ unit in India received the Excellence Award for IGBC Performance Challenge 2021 for Green Built Environment, reflecting its dedication to environmental sustainability. VGLs Your Purchase Feeds. . . initiative h...

We are seeking an experienced Solution Architect to lead our migration and implementation of Genesys Cloud CX. The ideal candidate will have deep experience with contact center platforms, particularly Genesys Cloud CX, and strong technical skills to support complex migration activities. This role requires someone who can bridge the gap between business requirements and technical implementation, with a focus on modernizing our contact center operations through cloud capabilities. Key Responsibilities Lead the technical aspects of migrating from existing contact center platform to Genesys Cloud CX Analyze, interpret, and prepare existing data for migration to ensure data integrity and continui...

Role Job Title Speech therapist Location –Bangalore Whitified We are organization where we follow transdisciplinary approach in providing early intervention; All the professionals (Physiotherapist/OT/Speech Therapist/Special educator/ Psychologist) work in tandem to set goals and provide intervention. Candidate should have an open mind and should be adaptable to various break through strategies in the field. Job Responsibilities The main responsibility is to provide early intervention to Children with Disabilities and train all the involved stakeholders Technical responsibilities Assessment and goal setting of children Formulate IEP/IRP for Children Plan intervention activities Provide inter...

Research software updates to increase capacity and optimize performance Identify short-term goals to increase productivity in communications infrastructure See that all equipment functions are optimized for efficiency Perform network analysis to improve security and prevent future failures or downtime Research new technologies to stay abreast of field developments Call flow creation and management, Script creation Deliver IVR related Change Request/Service Request/Incidents and troubleshooting Recording configuration and management Voice mail set up and configuration Setup in the application for queues, routing, SLAs Skill-based auto-routing 2nd level of troubleshooting Troubleshoot and reso...

Company: MedMetrix Job Title: EM IP & OP / IPDRG(4 yrs) / SDS / IVR Interview Mode: Walk-In Minimum Exp : 1.5 years Requirements: Degree in Healthcare or related field. Experience with medical coding and data management. Proficiency in Excel and healthcare systems. Address: :7th Floor , Millenia Business Park II, 4A Campus,143 , Dr. M.G.R. Road, Kandanchavadi, Perungudi,Chennai, Tamil Nadu 600096, India Contact: Ranjitha (HR) - 8807618852

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Medical Coding Trainer with minimum 5 Years of experience into Medical Coding!!!. Position :Medical Coding Trainer Location: Velachery Salary : Best in industry Work Mode: WFO Qualification: Any Degree Requirements: Minimum of 5 years of hands-on coding experience, with expertise in Emergency Department (ED) , Evaluation & Management (E&M) , Denial Coding,Radiology, Multispecialty and Surgical coding . Lead training sessions for new and existing coders, with a primary focus on ED , E&M , and Surgical coding (ICD-10, CPT, HCPCS). Prior experience training medical coding batches in a cl...

Job Title: Genesys Cloud Developer 100% Remote US PST hours Job Description: We are looking for an experienced Genesys Cloud Developer with 6-8 years of hands-on experience in contact center IVR and self-service development. The ideal candidate is technically strong, AI-savvy, and passionate about building smart, scalable customer experiences. Key Responsibilities Build conversational bots and voice experiences integrated with AI platforms (e.g., Azure Copilot, Genesys Bots, OpenAI APIs). Design and develop IVR and self-service flows using Genesys Cloud CX. Develop and optimize speech-enabled applications and call flows. Write and maintain code in Node.js, Python, or Java. Collaborate with c...

WE ARE HIRING *MEDICAL CODERS* Ip drg CODERS & QA Location: Chennai,Hyd *Experience : Min 1+Years Exp Salary : Best In Market Certification Mandatory Virtual & Walkin Interview Immediate Joiners Preffered Work From Office ANCILLARY CODERS Location: Chennai,Banglore *Experience : Min 2+Years Exp Salary : Best In Market Certification Mandatory *Virtual & Walkin Interview *Immediate Joiners Preffered *Work From Office IVR CODERS : Chennai,Banglore *Experience : Min 2.5+Years Exp Salary : Best In Market Certification Mandatory *Virtual Interview *Immediate Joiners Preffered *Work From Office EM Multy Specality & EM Oncology : Chennai,Banglore *Experience : Min 2.5+Years Exp Salary : Best In Mark...

Summary Strategically and tactically supports Director Clinical Data Standards. Responsible for advising/leading the planning, development and implementation of Industry (CDISC and regulatory) compliant, high quality, clinical data standards, infrastructure or automation technologies. Providing expert support and stellar customer focus to business users and teams on their use, including: -Data standard collection tools in EDC (CRFs, edits checks, derivations, core configurations) -Data transfer specifications -Analysis data/TFL standards/Define -Automation solutions / technologies -Business infrastructure, business rules and guidelines. May lead global teams. About the Role Major accountabil...

Bachelor degree/BTech in Computer Science or related discipline or 2+ years of experience as a QA/Tester Must have 1+years of Manual testing experience Experienced Test Engineer with a strong hands-on in creating Test design, Test cases, with extensive experience in Manual, System and Functional Testing Having strong Integration testing knowledge Good to have IVR domain knowledge Experience working with QA Best Practices in relation to Agile methodologies Knowledge of testing any IVR applications Having experience in any test management tool (preferably Azure DevOps) Self-motivated with the ability to drive features to delivery. Strong analytical and problem solving skills. Excellent oral an...

Position Overview: We are seeking an experienced IVR Developer/System Specialist to design, develop, and maintain Interactive Voice Response (IVR) solutions across multiple contact center platforms. This role is crucial in ensuring excellent customer experience through efficient voice response solutions while working in a dynamic, evolving environment. Key Responsibilities: Design, develop, and maintain IVR applications across multiple platforms including Omilia, TalkDesk, Cisco WebEx, Twilio, Five9 Configure and optimize call routing strategies and menu structures Integrate IVR systems with Salesforce CRM and other enterprise applications Handle call flow development, routing strategies, an...

Looking for any Certified/Non Certified Medical coder with HCC Coder/QA HHC Coder/QA Denial Coder/QA Only Immediate Joinees should Apply. Flexible in Relieving letters & Gaps. Joining Bonus. Required Candidate profile Looking for any Certified/Non-Certified Medical coder with any specialty like HCC/HHC/Denial Coder/QA Perks and benefits Cab and Food Coupons

Position: NICE inContact Developer (CE30SF RM 3276) Shift timing : General Shift Work Mode : Client office (5 days) Relevant Experience : 3 + years on NICE CXone (inContact) Education : Bachelor s / Masters / PhD Minimum criteria BE Computers, MCA, eqv Must have skills: NICE CXone Studio Scripting, IVR / ACD Call-Flow Design, API REST Integrations, JavaScript / JSON / Web Tech, Reporting Analytics (CXone), Contact-Center Ops KPIs Good to have skills: CRMs (Salesforce, Dynamics), Voice Sentiment Analytics, Telephony / VoIP, Agile / DevOps, Git or other VCS, Chatbot / Omnichannel Dev Any special or skills related notes: Must be hands-on with NICE CXone Studio scripting, API integrations, and o...

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Medical Coding Trainer with minimum 5 Years of experience into Medical Coding!!!. Position :Medical Coding Trainer Location: Velachery Salary : Best in industry Work Mode: WFO Qualification: Any Degree Requirements: Minimum of 5 years of hands-on coding experience, with expertise in Emergency Department (ED) , Evaluation & Management (E&M) , Denial Coding,Radiology and Surgical coding . Lead training sessions for new and existing coders, with a primary focus on ED , E&M , and Surgical coding (ICD-10, CPT, HCPCS). Prior experience training medical coding batches in a classroom or group...

Required 6+ years of Java , JavaScript, JSP, JSF, J2EE, Grammar, EJB, MDB, VXML, XML, REST/SOAP Integration Required 3+ years of working experience in Voice XML Required a minimum of 1 year experience in Agile methodology with preferred experience in SAFe methodology Required strong communication and collaborative skills Required experience working in onshore/offshore support model collaborating work with offshore teams. Preferred Viecore Framework Preferred ETL, JCL, COBOL Preferred experience working with DevSecOps, GitHub, RTC, automation tools. Preferred experience in Call Center Technologies like AVAYA, CISCO, Chatbot etc. Preferred knowledge and/or experience working in SalesForce.

About the Job The Subject Matter Expert (CSR2) plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction. As Subject Matter Expert (CSR2), You Will Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes Be advocates and role models for our CSRs Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs Perform other duties as assigned As Subject Matter Expert (CSR2)...

" About the Job The Subject Matter Expert (CSR2) plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction. As Subject Matter Expert (CSR2), You Will Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes Be advocates and role models for our CSRs Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs Perform other duties as assigned As Subject Matter Expert (CSR...

EXPERIENCE : 1 TO 4 YEARS IN ED PROFEE OR IVR LOCATION : CHENNAI AND BANGALORE SALARY : OPEN TO DISCUSSION CERTIFIED AND NON CERTIFIED, NO NEED RELIEVING LETTER INTERESTED CAN SHARE CV TO ARUNA - 6374451871 / 9385437168

Senior Contact Center Engineer (174) What You will do Are you looking for a role where you can make a different in the business worldThis role will deliver new technologies enabling our Contact Centers to saves lives! Which technologiesWe have deployed the Nice CXone suite of omnichannel ACD and IVR and complementing it with Workforce Engagement, Feedback Management, Performance Management, Interaction Analytics and Artificial Intelligence. You will work with a team of call center engineering peers to deliver the future of Global Contact Centers. You re experienced but you haven t delivered all of these products beforeDon t worry! Bring what you ve got and learn the rest with us! How you wil...