799 Ivr Jobs - Page 19

Project Managers are required to lead change initiatives, and manage stakeholder and senior management relationships. They work largely unsupervised and are expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. They are expected to adopt an agile and flexible approach to their work and an outstanding level of professionalism and conduct. Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outline...

Any graduation 2 to 4 years of Years of experience in accounts receivable follow-up / denial management for US healthcare customers Proficient computer skills. Excellent communication skills, both verbal and written Strong people skills & Outstanding organizational skills Ability to maintain the confidentiality of information Willingness to work continuously in night shifts Key Responsibilities: Perform pre-call analysis and check status by calling the payer or using IVR or web portal services Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference Record aftercall actions and perform ...

Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA. Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leave...

As a Business Analyst with 8-12 years of experience in the retail banking sector, your primary responsibility will be to act as a liaison between business stakeholders and technical teams. You will gather, analyze, and document business requirements for Contact Centre Automation. Leading the design and implementation of automated solutions across various customer interaction channels, such as voice, chat, email, and social media, will be a key aspect of your role. It will be crucial to collaborate with global banks to identify automation opportunities in contact center processes, enhancing customer service and operational efficiency. Your tasks will involve defining and documenting business ...

Any graduation 2 to 4 years of Years of experience in accounts receivable follow-up / denial management for US healthcare customers Proficient computer skills. Excellent communication skills, both verbal and written Strong people skills & Outstanding organizational skills Ability to maintain the confidentiality of information Willingness to work continuously in night shifts Key Responsibilities: Perform pre-call analysis and check status by calling the payer or using IVR or web portal services Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference Record aftercall actions and perform ...

The individual will be involved in the following critical activities: Involved in focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems. Create and run functional, integration, regression, and ad-hoc, and test cases ; including both positive and negative scenarios. Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing. Perform integration and functional testing for code delivered by the development team during each sprint. Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing Collaborate wit...

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended t...

Must-Have Experience 2+ years of practical Genesys Cloud development (not just support/configuration) Expert in Genesys Cloud Architect for flow design and building IVR/chatbots Proven CRM integrations (Salesforce, Dynamics, Oracle, etc.) with real-time data sync Strong coding skills in JavaScript/Node.js, REST APIs, JSON, and serverless tools like AWS Lambda Experience with IVR technologies (DTMF, NLU, ASR, routing logic) Familiar with DevOps, Git-based CICD, and automated deployments Soft skills: problem-solving, communication, stakeholder engagement. Nice-to-Have Certifications: Genesys Cloud Certified Professional/Architect. Experience with Genesys WFM, QM, and chatbots (e.g., Kore.ai, C...

Role & responsibilities WE ARE HIRING MEDICAL CODERS & QA PROFESSIONALS CODER LEVEL (Min 2 Years Exp): Surgery Coder Hyderabad, Chennai, Noida, Bangalore – Up to 60K • ENM Multispecialty – Chennai – Up to 10 LPA • ENM Denial – Chennai – Up to 10 LPA • Radiology – Chennai – Up to 10 LPA • ENM Coder – Chennai, Bangalore – Up to 50K QA LEVEL (Min 4 Years Exp): Surgery QA – Hyderabad, Chennai, Bangalore – Up to 70K • ENM QA – Bangalore, Chennai – Up to 60K Certification : CPC / CCS / CIC / COC – Any One Mandatory Relieving Letter : Mandatory Notice Period : Immediate to 30 Days (Preferred: Immediate Joiners) Work Mode : Work From Office Only Interested Candidates Contact HR Sujitha – 8297250813 ...

Assist in integration with Voicemail, IVR, Contact Centers, Fax servers, Microsoft Teams, or SBCs (e.g., AudioCodes, Oracle). Must have exp in contact center troubleshooting. Troubleshoot Avaya telephony systems CM, SM, AES, SBC, EPM, and Messaging.

Exciting Career Opportunity at CorroHealth! We are currently hiring experienced and certified IVR Medical Coders to join our dynamic team across multiple locations. Position IVR Medical Coder Work Location NCR, Bangalore, Chennai, Hyderabad Mode: Work from Office Notice Period Immediate Joiners Preferred Notice Period Accepted: Up to 1 Month Eligibility Criteria Certification: Only CIRC Certification is mandatory Other Certification not eligible Experience: Prior experience in IVR medical coding is highly desirable Why Join Us? Competitive salary Best in the industry Opportunity to work with a leading healthcare solutions provider Collaborative and growth-oriented work environment Contact HR...

Required Skills and Qualifications: ————————- 6–9 years of hands-on experience in Java development (Core Java, Spring preferred). Minimum 2 years of experience in VXML development. Solid understanding of IVR systems and call flow logic. Experience working in Agile Scrum teams and using tools like JIRA or Azure DevOps. Familiarity with CI/CD tools like Jenkins, Git, Maven, etc. Proficient in UNIX/Linux commands for log monitoring and troubleshooting. Exposure to or experience in the banking/financial domain. Strong problem-solving skills and ability to work independently. Excellent verbal and written communication skills. Preferred Qualifications: ————————————— Experience with Nuance, Genesys...

About Us Endpoint is an interactive response technology (IRT) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia. Position Overview The Senior Business Solutions Architect is responsible for the creation and management of the requirements a...

About Company: Agilysys Technologies is a leading provider of innovative technology solutions, committed to transforming the way businesses operate through our state-of-the-art software and services. Our focus on customer satisfaction, coupled with a drive for excellence, positions us at the forefront of technological advancements in the industry. Job Summary: We are seeking a talented and motivated AI Developer to join our dynamic team. In this role, you will leverage advanced AI technologies, including Azure Open AI, Copilot Studio, Power Automate, Azure ML, and Cognitive Services, to develop and implement intelligent solutions that enhance business processes and drive operational efficien...

So, what s the role all about The Software Architect is responsible for providing technical leadership across development teams in one functional area. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, durability, serviceability and supportability in mind. They also act as a key evangelist for the organization. How will you make an impact Work with product management team to define new architectural requirements Ensure strong collaboration between other development teams, Product Management and Quality Assurance Set the end-to-end technical direction for the team, including platform, t...

Walk-In Interview for Experienced Medical Coders at Vee Healthtek, Chennai on July 12 & 13 Experience : 1 to 7 Years experience on medical coding Specialty : IP DRG/Surgery/EM/ED/Radiology/IVR/Anesthesia- Medical Coding Job Location : Chennai, Bangalore, Salem,Trichy, Hyderabad & Pune - Work From Office Designation : Medical Coder/Sr Coder/QA/GC/TC AAPC Certification is Must Interview Schedule : July 12 & 13 at 11:00 TO 1PM Interview Venue: Vee Healthtek Pvt Ltd, Tower-3 Special Module, Chennai One IT Park SEZ, Pallavaram to Thoraipakkam 200 Feet Road, Thoraipakkam, Chennai - 600 097 Important Note : Please mention my name, Kalaiyarasi HR as Reference, at the top of your resume. Contact Info...

Roles and Responsibilities : Design, implement, and maintain contact center solutions using Cisco Voice technology to meet business requirements. Troubleshoot complex issues related to IVR systems, Asterisk platforms, and Nuance-based applications. Collaborate with cross-functional teams to identify areas for process improvement and optimize contact center operations. Provide technical guidance on best practices for call routing, queuing, and reporting within the contact center environment. Job Requirements : 7-13 years of experience in IT Services & Consulting industry with expertise in Contact Centers/IVR/Asterisk/Nuance technologies. Strong understanding of Cisco Voice products including ...

IVR Testing, Selenium, API, Cyara Automation

Req ID: 330251 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IVR Tester to join our team in Chennai, Tamil N du (IN-TN), India (IN). Sr Automation tester

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, youll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. Youll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You ll wo...

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, youll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. Youll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You ll wo...

Roles and Responsibilities Design, develop, test, and deploy IVR solutions using Genesys WFM, Avaya ACD, and Avaya OD platforms. Collaborate with cross-functional teams to identify business requirements and design IVR workflows that meet customer needs. Develop custom scripts using Python programming language to automate IVR processes. Troubleshoot issues related to IVR systems and resolve them efficiently. Ensure compliance with industry standards and best practices for call center operations.

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate...

Job Title: Genesys Developer Location : PAN India (Hybrid) 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies (...

Level L3 Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for pro...