Senior Application Engineer

Must-Have Experience

• 2+ years of practical Genesys Cloud development (not just support/configuration)
• Expert in Genesys Cloud Architect for flow design and building IVR/chatbots
• Proven CRM integrations (Salesforce, Dynamics, Oracle, etc.) with real-time data sync
• Strong coding skills in JavaScript/Node.js, REST APIs, JSON, and serverless tools like AWS Lambda
• Experience with IVR technologies (DTMF, NLU, ASR, routing logic)
• Familiar with DevOps, Git-based CICD, and automated deployments
• Soft skills: problem-solving, communication, stakeholder engagement.

Nice-to-Have

• Certifications: Genesys Cloud Certified Professional/Architect.
• Experience with Genesys WFM, QM, and chatbots (e.g., Kore.ai, Cognigy)
• Familiarity with telephony protocols (SIP) and infrastructure (AWS/Azure).

Qualifications Summary

Experience: 2+ years hands-on Genesys Cloud dev, including Architect flows and CRM integrations

Tech Skills: JS/Node.js, REST APIs, Lambdas, Data Actions, IVR/NLU

Certifications: Genesys Cloud Certified Professional/Architect (preferred)

Soft Skills: Communication, ownership, multi-team collaboration