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Senior Application Engineer

Senior Application Engineer

IDP

5 - 10 years

12 - 18 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

Genesys AWS Lambda IVR Genesys Cloud Architect Cloud Development Genesys WFM Chatbot Genesys Cloud Development Devops

Work Mode

Hybrid

Job Type

Full Time

Job Description

Must-Have Experience

2+ years of practical Genesys Cloud development (not just support/configuration)
Expert in Genesys Cloud Architect for flow design and building IVR/chatbots
Proven CRM integrations (Salesforce, Dynamics, Oracle, etc.) with real-time data sync
Strong coding skills in JavaScript/Node.js, REST APIs, JSON, and serverless tools like AWS Lambda
Experience with IVR technologies (DTMF, NLU, ASR, routing logic)
Familiar with DevOps, Git-based CICD, and automated deployments
Soft skills: problem-solving, communication, stakeholder engagement.

Nice-to-Have

Certifications: Genesys Cloud Certified Professional/Architect.
Experience with Genesys WFM, QM, and chatbots (e.g., Kore.ai, Cognigy)
Familiarity with telephony protocols (SIP) and infrastructure (AWS/Azure).

Qualifications Summary

Experience: 2+ years hands-on Genesys Cloud dev, including Architect flows and CRM integrations

Tech Skills: JS/Node.js, REST APIs, Lambdas, Data Actions, IVR/NLU

Certifications: Genesys Cloud Certified Professional/Architect (preferred)

Soft Skills: Communication, ownership, multi-team collaboration

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