5.0 - 9.0 years

0 - 0 Lacs

haryana

On-site

Role Overview: You will be joining the Workforce Management (WFM) team at Airbnb as a Real-Time Analyst (RTA). Your main responsibility will be to ensure smooth day-to-day operations by monitoring real-time performance metrics, optimizing staffing levels, and maintaining a balance between capacity and demand to meet service level agreements (SLAs) and operational targets. Key Responsibilities: - Resolve issues as they arise in real-time - Provide insights into queue performance, staffing trends, and resource allocation - Assist various teams in maintaining operational efficiency - Contribute to high customer satisfaction through effective resource management - Leverage industry best practice...

Posted 1 month ago

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PHI - Specialist - Contact Center WFM Prudential BSN Takaful Berhad

5.0 - 7.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global exper...

Posted 3 months ago

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Senior Application Engineer IDP

5.0 - 10.0 years

12 - 18 Lacs

Chennai

Hybrid

Must-Have Experience 2+ years of practical Genesys Cloud development (not just support/configuration) Expert in Genesys Cloud Architect for flow design and building IVR/chatbots Proven CRM integrations (Salesforce, Dynamics, Oracle, etc.) with real-time data sync Strong coding skills in JavaScript/Node.js, REST APIs, JSON, and serverless tools like AWS Lambda Experience with IVR technologies (DTMF, NLU, ASR, routing logic) Familiar with DevOps, Git-based CICD, and automated deployments Soft skills: problem-solving, communication, stakeholder engagement. Nice-to-Have Certifications: Genesys Cloud Certified Professional/Architect. Experience with Genesys WFM, QM, and chatbots (e.g., Kore.ai, C...

Posted 4 months ago

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Technical Lead Servion Global Solutions

6.0 - 10.0 years

0 Lacs

chennai, tamil nadu

On-site

You should have an understanding of configuring Genesys PureCloud and PureCloud BYOC Cloud. Design Genesys Architect flow using various Genesys tools, Google Dialog, and Voice Bots. Ensure proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of work requests and issue resolution. Deep functional and technical understanding of APIs and related integration with external NLU services. Functional and technical understanding of building API-based integrations with Salesforce, MS Dynamics, etc. You should have 5 to 10 years of experience implementing multichannel sel...

Posted 4 months ago

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GN - SONG - Service - Genesys Senior Manager Accenture

12 - 15 years

40 - 45 Lacs

Chennai, Mumbai, Bengaluru

Work from Office

The Strategy Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 6_Senior Manager_(Entity -SC GN) Management Level :Level 6- Senior Manager Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, CX Transformation, CCaaS Advisory Solution Architecture, CCaaS Consulting, Business Case Creation Value Realization, Industry Solutions Consulting Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants w...

Posted 6 months ago

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