799 Ivr Jobs - Page 18

Job TitleSales Manager - Telcom (Africa & LATAM Territories) ONLY for French or Spanish Speaking candidates CompanyOne97 Communications - Paytm LocationAfrica, Southeast Asia & LATAM Regions About One97 Communications Ltd. One97 Communications Ltd., headquartered in Noida, Uttar Pradesh, is a leading Indian multinational technology company renowned for its flagship product, Paytm. Beyond its consumer-facing services, One97 is a trailblazer in providing tailored digital platforms for telecom operators and enterprises across South East Asia, Africa, and Latin America. The company's B2B solutions encompass a wide array of offerings, including: — Digital PlatformsFacilitating creation and managi...

Required Qualifications: Undergraduate degree or equivalent experience 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT) 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher Hands-on experience in Voice BOT / NLU Testing Hands-on experience on Text-to-speech augmentation Hands on experience on SSML tags, Audio Augmentation Experience with Splunk queries and log validations Experience in call routing and skill-based testing Proven experience identifying and managing risks Proven Functional Testcase and Test data preparation Proven attention to details, strong work ethic and result...

What You'll Do Were hiring a Senior Tax Analyst for Sales and Use Returns to join our fast-paced team, reporting to the Lead/Manager. This role offers growth opportunities in an innovative environment. Youll manage complex returns for high-level clients, serving as their main point of contact. As part of the Premium Managed Returns Service, youll handle client inquiries and ensure satisfaction. Balancing multiple tasks and setting expectations is key to success. What Your Responsibilities Will Be You will prepare, review, and file sales/use, business, and occupation, and gross receipts tax returns for various filing periods. You will have to manage a group of customers as their main contact....

Job Description: Platform Architect (Amazon Connect) Responsibilities: Extensive experience with Salesforce and Amazon Connect. Strong understanding of cloud computing, data integration, and API management. Proven experience in using Agile approach for development with frequent sprints for business benefits realization. Experience in leading the design and/or development of solutions with a virtual team in remote locations. Strong appreciation and proven achievement in selecting appropriate tools for platform delivery. Proficiency in Salesforce development and customization (Apex, Visualforce, Lightning Components). Expertise in Amazon Connect configuration and integration. Expertise in conf...

Job Area: Finance & Accounting Group, Finance & Accounting Group > Global Accounting Ops Center General Summary: Job Responsibilities: Conduct and review global accounts payable (AP) month-end close activities, including accruals Perform monthly and quarterly account reconciliation according to Qualcomm Policies Prepare Quarterly Reporting Schedules (QRS) to support 10-Q/10-K filings Oversee disbursement activities specifically India, including 3rd party payments and T&E Apply strong financial analysis skills for variance analysis of payable liability accounts Identify trends, variances, and provide actionable insight to leadership Provide ad hoc reports to HQ, local controllership team and ...

Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-...

We are expanding our unified communications and contact center practice, and are looking to hire specialists for Zoom Phone and Zoom Contact Center. The roles are open to both full-time employees and contractors with proven experience in Zoom platforms. 1. Zoom Phone Specialist Responsibilities: Configure and deploy Zoom Phone for global clients (multi-site, multi-location). Manage call queues, auto-attendants, user provisioning, and routing. Handle number porting, SIP trunk setup, and E911 compliance. Support Zoom Rooms, desk phones, and hybrid PBX integrations. Analyze call logs and resolve VoIP or call quality issues. Key Skills: 24+ years of Zoom Phone or equivalent UCaaS experience (e.g...

Role: Cetera - Nice in Contact EXP: 5-8 Location: Chennai/Pune/Kolkata share your updated resume to nivetha@purpledrive.com

As a ServiceNow HR Service Delivery (HRSD) Consultant, you will be responsible for implementing and supporting the IVR and/or Employee Document Management modules within the ServiceNow HRSD suite. Your role will involve configuring forms, workflows, business rules, scripts, and other components to deliver scalable enterprise solutions. You will collaborate with business stakeholders and technical teams to ensure seamless integration with existing systems and tools. Your key responsibilities will include: - Implementing and supporting ServiceNow IVR and/or Employee Document Management modules. - Configuring and customizing various components within the ServiceNow platform. - Collaborating wit...

Job Title: ServiceNow HRSD Consultant Experience: 59 Years Location: Bangalore Notice Period: Immediate Joiners Only Job Summary: We are looking for a results-driven ServiceNow HRSD Consultant\u200b with proven experience in implementing and supporting the IVR and/or Employee Document Management modules. This role requires a deepunderstanding of the ServiceNow HRSD suite, integration best practices, and theability to deliver scalable enterprise solutions in a global environment. Thecandidate should be adept at driving business alignment, leveraging data fordecision-making, and managing configuration and performance within theServiceNow platform. Key Responsibilities: Implement and support Se...

Job Description Hex Wireless Pvt Ltd is seeking an ambitious and high-energy sales intern to support the company s sales & marketing team. You will work directly with the Business Head and reach out to prospective clients, including outbound sales communications via email and LinkedIn, phone calls and online presentations. The intern hired for this position will help create identify and track sales leads, generate sales reporting, evaluate success, trends and failures of sales campaigns, assist with sales forecasting, strategies and tactics thus gaining valuable sales experience. The intern should be well organized and be prepared to work in a fast-paced and dynamic team environment. As an i...

Omega Healthcare is hiring Medical Coders and Quality Control Analysts!! Job Role Description Overview: Coder is accountable to manage day to day activities of coding the Patients chart & Diagnosis report. Responsibility Areas: Coding or auditing charts, based on requirements Updating/Clearing the production/pending reports To work closely with the team leader. To review emails for any updates Identify issues and escalate the same to the immediate supervisor Strict adherence to the company policies and procedures. Sound knowledge in Medical Coding concept. Should have minimum 1 year of Coding Experience. Understand the client requirements and specifications of the project. Meet the productiv...

About the Role: We are looking for a skilled and dedicated FreeSWITCH Engineer with hands-on experience in VoIP systems. You will play a key role in developing, configuring, and maintaining scalable and reliable FreeSWITCH-based voice infrastructures. Key Responsibilities: Design, deploy, and maintain FreeSWITCH servers and related VoIP infrastructure. Troubleshoot and resolve FreeSWITCH and VoIP-related issues. Develop custom dial plans, modules, and call routing logic. Work with SIP, RTP, and related VoIP protocols. Monitor system performance and ensure high availability. Collaborate with development, network, and support teams to optimize voice systems. Document configurations, workflows,...

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Clou...

Immediate Job Openings for IVR Medical Coders @ Vee Healthtek Job Description: 1+ Years of Experience in IVR Medical Coding. Specialty : IVR Medical Coding Experience : 1 - 3 Years. Designation : Medical Coder/ Sr Coder Certification: CPC/COC/CCS/CIC is Must Salary: 35K CTC Max Joining: Immediate Joiners only Location : Chennai/Trichy/Salem - WFO Interested candidates are encouraged to contact us immediately at 9566406546(also available on Whatsapp) or send your profile to kalaiyarasi.r@veehealthtek.com. Best Regards, Kalaiyarasi HRD 9566406546 kalaiyarasi.r@veehealthtek.com Vee Healthtek

Designers are Responsible forCollecting Business Data from DHL country specific customerPreparing FRS and Technical Design Document and getting Sign off from DHL country POC Implement the approved design in Genesys CCAAS platforma) This includes Inbound Call routing,b) Call Handling on IVR,c) Platform configurations includes (Divisions, Sites, External Trunks, Phone Trunks, Groups, Roles & permissions, Schedule hours, Scheduled groups, Emergency),d) IVR Call flow development using Architect, Data table for configurable options,e) In Queue treatments, Queue, Skill configurations, etc

Job Summary The incumbent is responsible for effectively participating in the start-up and completion of multiple Data Management projects according to stakeholder requirements and in accordance to SOPs and other applicable standards in compliance with Sun Procedural Documents, ICH-GCP and local regulations Area Of Responsibility Effective management of all data management aspects of assigned project(s) from setup to lock. Attend regular meetings with project team, for discussions relating to data management issues and provides status updates for the project. Report on quality and performance metrics, including timelines, to project leads and other stakeholders Participate in in-house and ex...

Job Summary The incumbent is responsible for effectively participating in the start-up and completion of multiple Data Management projects according to stakeholder requirements and in accordance to SOPs and other applicable standards in compliance with Sun Procedural Documents, ICH-GCP and local regulations Area Of Responsibility Effective management of all data management aspects of assigned project(s) from setup to lock. Attend regular meetings with project team, for discussions relating to data management issues and provides status updates for the project. Report on quality and performance metrics, including timelines, to project leads and other stakeholders Participate in in-house and ex...

Develop and maintain Java backend services using Spring Boot, microservices, and REST APIs. Build and support IVR call flows, connecting them with backend APIs. Use Asterisk and ARI to manage voice interactions and call events. Implement IVR functionality using technologies like VXML, SIP, and custom APIs. Work with AI/ML teams to enable smart, automated call routing. Identify and fix issues to improve performance across both backend and IVR systems. Collaborate in Agile teams, taking full responsibility for features from planning to release and support.

Mandatory Skills - - Java, Spring Boot, and Microservices - REST API development and integration - Asterisk and voice platform integration - VXML / Voice XML structure and pseudocode understanding - IVR design and development experience Job Description - - Experience with Java 8+, Spring Boot, and RESTful API development. - Solid understanding of Java EE, Servlets, JSP, Jakarta EE, and MVC-based application architecture. - Skilled in packaging and deploying WAR files on servers such as Tomcat and WebSphere. - Experience with build and deployment tools like Maven/Gradle, Jenkins, Nexus, and Git. - Strong understanding of VXML/Voice XML structure and pseudocode; able to create dynamic IVR call...

GNRC Hospitals is looking for Consultant Interventional Radiologist to join our team at Dispur Unit. Qualification: MD/DM/DrNB

You are an experienced Quality Assurance Engineer with Cyara and Genesys expertise, sought to play a pivotal role in a contact center modernization initiative. In this role, you will be responsible for ensuring seamless transition and optimal performance of contact center solutions by conducting comprehensive end-to-end call flow validation. Your involvement will also extend to the development of custom innovative solutions around Cyara. Your main responsibilities will include designing, developing, maintaining, and executing manual, automation, and performance test scripts for Contact Center applications. You will drive innovation through Proofs of Concept (POCs) to enhance the test lifecyc...

Qual- Any graduate Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensu...

Own the responsibility for the implementation of Acqueon products into our customers ecosystems. Communicate the functionality and implementation process at all levels from business users to technical engineers. Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. Implement, configure, and test the Acqueon software in the customer s environment. Train and support user testing before moving into a production setting. Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients. As an Implementation Engineer in Acqueon you will need . Understanding of omni channel communi...

We are looking for a detail-oriented Product description specialist to support our inventory title creation process and TV planning teams. This role involves creating accurate and compelling product titles, updating TV planners with brainstorm text, IVR text and collaborating across departments to gather relevant product information. The ideal candidate will be proficient in MS Excel and MS Office and possess strong communication and data entry skills. Key Responsibilities: Create clear, concise product titles for inventory systems in alignment with given guidelines for Web and TV. Input and update brainstorm text into the TV planner tool to support upcoming programming. Coordinate with cros...