Platform Architect-Amazon Connect

Platform Architect (Amazon Connect)

Responsibilities:

• Extensive experience with Salesforce and Amazon Connect.

• Strong understanding of cloud computing, data integration, and API management.

• Proven experience in using Agile approach for development with frequent sprints for business benefits realization.

• Experience in leading the design and/or development of solutions with a virtual team in remote locations.

• Strong appreciation and proven achievement in selecting appropriate tools for platform delivery.

• Proficiency in Salesforce development and customization (Apex, Visualforce, Lightning Components).

• Expertise in Amazon Connect configuration and integration.

• Expertise in configuring and maintaining Amazon Connect contact center environments.

• Experience to Develop and implement call flows, routing strategies, and IVR configurations.

• Handson in development and implementation of call flows, routing strategies, and IVR configurations.

• Integrate Amazon Connect with AWS services such as Lambda, RDS, DynamoDB, S3, Polly, CloudWatch, Lex, GenAI services like Bedrock , Sage maker etc..

• Troubleshoot and resolve issues related to Amazon Connect, telephony, and system integrations.

• Can assist in scripting and automation to improve system efficiency.

• Work with business stakeholders to understand requirements and deliver technical solutions.

• Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices

• Familiarity with API management and development (REST, SOAP, GraphQL).

• Excellent communication and presentation skills, able to engage conversations at all levels of senior management.

Education

• Minimum bachelors degree preferably with in Computer Science or Engineering discipline.

• 15+ years IT experience, preferably 5+ years in Architect role

• 5+ years' experience in sizable IT projects.