73 Aws Connect Jobs

Job Title: Subject Matter Expert-AWS (L3) Company: SHI | LOCUZ Location: Hyderabad Experience: 8+ Years Level: L3 Managed Services Shift: 24/7 Support (Rotational Shifts) About the Role: We are looking for a seasoned Sr. Managed Services Engineer AWS (L3) to join our expert team supporting SHI Complete and Expert-level AWS services. The ideal candidate will have strong hands-on experience with core AWS services, managed services delivery, and a passion for proactive monitoring and automation in cloud environments. Key Responsibilities: Perform in-depth reviews and understanding of customer AWS environments Evaluate business requirements and develop tailored service delivery plans Configure, ...

CCaaS Solutions Technology Specialists: 10-17 years of Experience in CC Technology Education - Bachelor s degree in Engineering, MBA (preferred) Relevant experience - o Good analytical skills, problem solving approach, should be able to create cohesive work environments collaborating with cross functional teams. o Knowledge of CCaaS, with proficiency in AWS Connect, Cisco Contact Center, Nice CX1 Empower, Genesys Pure Cloud or similar contact centre solution. o Should have deployed and had hands-on (preferably), on the collaboration systems based on Genesys, Cisco CCX / PCCE, AWS Connect or any other leading Contact Centre systems integrated with 3rd party components for PSTN (TDM or SIP Tru...

Role Overview: You should have at least 5 years of experience in managing customer telephony infrastructure. Your role will involve being proficient in MS Teams administration, as well as Nice InContact administration. Additionally, you should possess good troubleshooting knowledge in telephony infrastructure and have working knowledge in SBC, AWS Connect, and SalesForce. Being ITIL certified or having a strong working knowledge of ITIL incident, problem, and change management disciplines will be beneficial. Experience in SolarWinds administration will also be required for this role. Key Responsibilities: - Manage customer telephony infrastructure - Administer MS Teams and Nice InContact - T...

As a Project Manager or Delivery Manager with a strong background in call center technologies and customer interaction solutions, your role will involve managing end-to-end delivery of call center solution projects to ensure timely implementation and high client satisfaction. Key Responsibilities: - Lead and manage the full project lifecycle of call center solution implementations including IVR, CTI, ACD, CRM integration, etc. - Act as the primary point of contact for clients throughout the project execution phase. - Define project scope, goals, and deliverables in collaboration with key stakeholders. - Coordinate internal resources and third parties/vendors for seamless project execution. -...

Join us as a Quality Engineer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. You'll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders. To be successful as a Quality Engineer, you shou...

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Delivery Manager. Principal responsibilities Project Managers are required to lead change initiatives, and manage stakeholder and senior management re...

Job Description **mandatory SN Required Information Details 1 Role** Digital Workplace (SD & EUC) Automation Solution Architect 2 Required Technical Skill Set** Sound knowledge of ServiceDesk operation process, Tools and Analytics Extensive knowledge of digital ServiceDesk Automation solution using market standard virtual agent platforms (ServiceNow VA, Azure Bot, Kore.AI, Amelia etc.), ServiceNow Orchestrator and ITSM, Avaya, AWS Connect and digital works place automation tools& platforms (Nexthink, Nanoheal etc.) Sound knowledge of Workplace or EUC process, Tools and Analytics, remote support, desktop engineering, field support, touch services, messaging & collaboration. Digital workplace ...

Amazon Connect experience with 3 -17years experience. Experience with Amazon Connect (Contact flows, queues, routing profile, agent hierarchies) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) CloudWatch IAM Proficiency in programming scripting Java Script, Nodejs Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation Solid experience in REST APIs and integration frameworks. Experience working in Agile Scrum environments Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform

Experience with End-to-end IVR testing on Amazon Connect Lex V2 conversational testing (intents, slots, prompts) CloudWatch log validation CTR & Contact Lens verification Lambda/API testing Postman API testing Voice quality & speech accuracy testing Test cases, UAT, regression testing Cyara IVR automation, load testing Data validation Any Graduate - BE, BTech, BSc, BIT,MCA Immediate- Serving NP until month end

Strong in AWS connect, Lamda Good in Cisco to AWS migration Immediate- serving np

Experience 10+ Years Job Summary Managing small to medium teams Collaborate with Senior Leadership to oversee the project delivery status Coordinates closely with Resourcing Managers for project need Responsible from project and account margins Forecasting revenue generation Identifying new opportunities for business growth and creating contractual documents Project management activities that include: Defining roles and responsibilities using a RACI chart, define the Roadmap, Implementing bestpractice tools and processes, monitoring and controlling of each work stream using Agile methodology of software development. Also includes, planned and unplanned changes, risks and issues to ensure rap...

Hello All, Greetings from Rrootshell Technologiiss Pvt Ltd We are HIRING for #Salesforce Omnichannel Specialist This is for FULL -TIME role and Work From Home Opportunity in INDIA Hiring: Salesforce Omnichannel Specialist Location: Remote (India) Experience: 6-10 Years Job Description: We are seeking an experienced specialist to implement a Contact Center solution using Salesforce Omnichannel for case routing and integrate it with AWS Connect for call routing. Required Skills: Strong hands-on experience with Salesforce Omnichannel , specifically Case Routing . Proven expertise in integrating Salesforce with AWS Connect for call routing. Ability to design, configure, and optimize end-to-end C...

As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking, you have the opportunity to impact your career and embark on an adventure where you can push the limits of what's possible. You will play a crucial role as part of an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. - Executes creative software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems - Develops secure high-quality production code, reviews, and debugs code written by other...

Job Summary We're looking for a Python Automation Engineer with experience in AWS Connect to automate and enhance contact center operations. You'll build serverless workflows, integrate AWS services, and develop scalable solutions using Python and cloud-native tools. Key Responsibilities Develop automation scripts using Python and Boto3. Build and manage AWS Lambda, API Gateway, Step Functions, etc. Integrate AWS Connect with services like S3, DynamoDB, and CloudWatch. Automate AWS Connect configuration and call flow deployment. Ensure monitoring, logging, and alerting for contact center operations. #Skills Amazon Connect - Mandatory skill. Someone who has worked on flow diagrams and have ha...

Job Title: Sr. Managed Services Engineer AWS (L3) Company: SHI | LOCUZ Location: Hyderabad Experience: 8+ Years Level: L3 Managed Services Shift: 24/7 Support (Rotational Shifts) About the Role: We are looking for a seasoned Sr. Managed Services Engineer AWS (L3) to join our expert team supporting SHI Complete and Expert-level AWS services. The ideal candidate will have strong hands-on experience with core AWS services, managed services delivery, and a passion for proactive monitoring and automation in cloud environments. Key Responsibilities: Perform in-depth reviews and understanding of customer AWS environments Evaluate business requirements and develop tailored service delivery plans Con...

About Sciometrix At Sciometrix , our goal is to deliver the best-ever personalized care with utmost compassion, enabling patients to lead healthier and happier lives. Our commitment to innovation in healthcare technology drives us to lead the way in Care Management, Digital Care Coordination, Value-Based Care, and Population Health. We envision a world where advanced technology and human compassion intersect seamlessly to deliver superior patient experiences and outcomes. Our mission is to enhance the lives of patients by leveraging digital solutions that reduce hospital readmissions, improve health outcomes, and optimize the delivery of healthcare services. At the heart of our philosophy li...

Job Title: Salesforce Developer (Omni Channel) Duration: Full time role Location: Bengaluru (Hybrid) Note: Need strong experience with Omni channel & AWS Connect Note: Need strong experience with Omni channel & AWS Connect Note: Need strong experience with Omni channel & AWS Connect Job Description: Duties: Work on implementing Contact center solution using Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing Skills: Extensive experience and Expertise in Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing Education: B. Tech in Computer Science or equivalent Skills and Experience: Required Skills: REST, TIME MA...

Job Title: Salesforce Developer (Contact center) Duration: Full time role Location: Bengaluru (Hybrid) Note: Need strong experience with Contact center tech, Omni channel & AWS Connect Note: Need strong experience with Contact center tech, Omni channel & AWS Connect Note: Need strong experience with Contact center tech, Omni channel & AWS Connect Job Description: Duties: Work on implementing Contact center solution using Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing Skills: Extensive experience and Expertise in Salesforce Omnichannel for Case Routing and integrated with AWS Connect for case call routing Education: B. Tech in Computer Science or...

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Amazon Web Services (AWS) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applicat...

Our Client is one of the United States largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world What to expect on your journey with us: A solid and innovative company with a strong market presence A dynamic, diverse, and collaborative work environment Leaders with deep market knowledge and strategic vision We count...

ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states. A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list. ABOUT CARELON Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcar...

Hiring for L2 NOC Five9 Engineer Responsibilities : Monitor and respond to alerts related to the CCaaS / UC stack, including Five9, Webex Contact Center, Genesys, and AWS Connect. Diagnose and resolve inbound/outbound call-flow issues, agent login/connectivity problems, IVR or campaign failures, and agent desktop (Five9) issues. Conduct proactive system monitoring using admin consoles and NOC tools to identify performance degradation and escalate issues when required. Configure, change, and manage system components such as user provisioning, call routing, delegation, voicemail, auto-attendants, call queues, resource accounts, and SBC/device rollouts. Support platform migrations and major upd...

Hi all We are hiring for L2 NOC Five9 Engineer Job Details Location: Remote Shift: Night Shift Job Type: Full-time Working Days: Thursday & Friday: 2:30 AM 11:30 AM (includes 1-hour break) Saturday & Sunday: 2:30 AM 3:30 PM (includes 1-hour break) Week Off: Monday, Tuesday, and Wednesday Notice Period: Immediate to 30 days Interview Process: Technical Round with Team Lead Managerial Round Client Round Responsibilities : Monitor and respond to alerts related to the CCaaS / UC stack, including Five9, Webex Contact Center, Genesys, and AWS Connect. Diagnose and resolve inbound/outbound call-flow issues, agent login/connectivity problems, IVR or campaign failures, and agent desktop (Five9) issue...

Experience 10+ Years Job Summary Managing small to medium teams Collaborate with Senior Leadership to oversee the project delivery status Coordinates closely with Resourcing Managers for project need Responsible from project and account margins Forecasting revenue generation Identifying new opportunities for business growth and creating contractual documents Project management activities that include: Defining roles and responsibilities using a RACI chart, define the Roadmap, Implementing bestpractice tools and processes, monitoring and controlling of each work stream using Agile methodology of software development. Also includes, planned and unplanned changes, risks and issues to ensure rap...

Location: Anywhere in India Job Description **mandatory SN Required Information Details 1 Role** Digital Workplace (SD & EUC) Automation Solution Architect 2 Required Technical Skill Set** Sound knowledge of ServiceDesk operation process, Tools and Analytics Extensive knowledge of digital ServiceDesk Automation solution using market standard virtual agent platforms (ServiceNow VA, Azure Bot, Kore.AI, Amelia etc.), ServiceNow Orchestrator and ITSM, Avaya, AWS Connect and digital works place automation tools& platforms (Nexthink, Nanoheal etc.) Sound knowledge of Workplace or EUC process, Tools and Analytics, remote support, desktop engineering, field support, touch services, messaging & colla...