45 Aws Connect Jobs

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. Job Summary As a?Senior Salesforce developer, ...

Role Overview: As a Customer Success Associate at MicroSourcing, you will be responsible for providing day-to-day support to customers, ensuring they maximize the benefits of Zeller's suite of tools and services. Your role will involve delivering exceptional customer service outside regular business hours, collaborating with a passionate team, and addressing Australian businesses" needs. Your focus will be on technical support, general inquiries, and identifying customer trends to enhance product features. Key Responsibilities: - Deliver outstanding customer service through phone and email communication - Provide technical support including hardware and software assistance, account configura...

Infrastructure Engineering As an Infrastructure Engineer with Convera , c looking for motivated and experienced Voice Engineers and professional who are eager to expand their expertise into the dynamic world of Amazon Connecta cutting-edge, cloud-based contact center solution that offers complete customization with scalable cloud technology. If you're looking to advance your career in software development, AWS, or AI, this is the perfect opportunity to upskill and work on innovative solutions. You Will Be Responsible For As a Voice Engineer, you will: Implement and optimize Amazon Connect cloud-based contact center solutions, including call and queue flows, agent experience, call recording, ...

Sinch IVR Developer We are looking for a skilled IVR Developer with hands-on experience using Sinch's Voice API to design, implement, and maintain advanced, scalable, and reliable voice applications. You will be responsible for building programmable IVR solutions, integrating Sinch APIs into workflows, and ensuring high-quality voice experiences. Responsibilities: Develop custom IVR call flows using Sinch and Intelliquent (Voice API, SVAML, and related SDKs). Design, build, and deploy voice call handling systems that support DTMF input, speech recognition, and routing logic. Integrate backend systems (e.g., API, databases) with IVR workflows via webhooks and APIs. Use text-to-speech (TTS) an...

Responsibilities: Develop and integrate Salesforce Service Cloud Voice with Amazon Connect, Lambda, and Lex Build and optimize voice workflows and CTI integrations Ensure seamless omnichannel customer experience across platform Email apply@hiref.in

Job Title: AWS Developer Locations: Bengaluru, Noida & Hyderabad (India) Experience: 510 years Hire Type: Contract or Permanent Notice Period: Immediate joiners/ 15 Days Job Summary We are seeking an experienced AWS Developer to architect, develop, and maintain serverless solutions and communication systems using AWS services. You'll work on real-world voice and AI-powered applications integrating AWS Connect, SIP/DID systems, and essential AI/voice services. Key Responsibilities Design, develop, and deploy backend services using AWS Lambda (Python/Node.js) Develop integrations with AWS services: DynamoDB, RDS (PostgreSQL), S3, Polly, Transcribe, Translate, and AWS Connect Build APIs for int...

As a talented Salesforce CPQ Developer with a strong background in Apex development, Salesforce CPQ, and cloud architecture, you are passionate about delivering high-quality solutions. You are excited to join a dynamic team at our company. - Utilize advanced experience with Apex (triggers, controllers, batch), Visualforce, Aura, and Lightning Web Components (LWC) while adhering to best practices and achieving 90%+ code coverage. - Design and develop various Salesforce applications, including pages, flows, and external sites using LWC. - Leverage a minimum of 3 years of hands-on experience with Salesforce CPQ for configuring and pricing solutions. - Analyze requirements and design effective s...

Job Description: A career in the Managed Services team at PwC offers you an opportunity to collaborate with various teams to assist clients in implementing and operating new capabilities, achieving operational efficiencies, and leveraging technology effectively. The Analytics and Insights Managed Services team combines industry expertise, technology, data management, and managed services experience to deliver sustained outcomes for clients and enhance business performance. You will play a key role in transforming analytics and insights approaches while developing your skills in new and exciting directions. Your input is valued in designing, building, and operating cutting-edge software and s...

Responsibilities: * Collaborate with cross-functional teams on project requirements and deliverables. * Ensure code quality, maintainability, and scalability. * Develop full-stack applications using Flutter and AWS Connect.

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking, you will play a crucial role as part of an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code writ...

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking, you play a crucial role in an agile team dedicated to enhancing, building, and delivering reliable, market-leading technology products with a focus on security, stability, and scalability. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code writ...

As a Project Manager or Delivery Manager specializing in call center technologies and customer interaction solutions, your role will involve overseeing end-to-end delivery of call center solution projects. Your key responsibilities will include: - Leading and managing the full project lifecycle of call center solution implementations, such as IVR, CTI, ACD, CRM integration, etc. - Serving as the primary point of contact for clients throughout the project execution phase. - Defining project scope, goals, and deliverables in collaboration with key stakeholders. - Coordinating internal resources and third parties/vendors to ensure seamless project execution. - Tracking project progress, managin...

Job Title: Amazon Connect Architect Location: Remote Job Type: Full-time Experience Level: Contact center Amazon connect Architect Department: Contact Center Solutions Job Summary: We are seeking an experienced Amazon Connect Architect to lead the design, development, and implementation of cloud-based contact center solutions. The ideal candidate will have deep expertise in Amazon Connect , Contact Flow scripting , Amazon Lex bots , and overall contact center architecture. You will work closely with cross-functional teams to transform customer engagement strategies using scalable and secure AWS services. Key Responsibilities: 1. Amazon Connect Architecture & Design Design and implement end-t...

Role Summary We are seeking a skilled developer with at least 3 years of experience to design, build, and deploy conversational bots using AWS Lex and Amazon Connect. The ideal candidate will be proficient in JavaScript and Node.js, experienced in deploying bots to WhatsApp as a channel, and comfortable working in omnichannel environments. --- Key Responsibilities 1. Design, develop, and maintain conversational bots using AWS Lex and integrate with Amazon Connect. 2. Implement bot backend logic and integrations using JavaScript/Node.js (Lambda or container-based services). 3. Deploy and configure bots on WhatsApp (via supported providers or AWS integrations) and other channels as part of an ...

EXPERIENCE: Experience delivering software, integration or platform engineering solutions following a SDLC developer as follows: Lead Software Developer 8+ years Senior Software Developer – 5 to 8 years Demonstrated experience using engineering practices to meet and measure functional and non-functional requirements as well as comply with security standards Achievement of several Salesforce certifications Experience in Apex Code, triggers, custom object development, SFDC APIs, Web services, Force.com, Lightning Web Component development Solid understanding of at least one the following: Integrations and an understanding of API’s Deployment tools such as Jenkins, GitLab, and other CICD tools ...

Role Overview: With over 15 years of experience in software delivery and implementation, particularly within Customer Operations and Sales Operations domains, you will be responsible for deploying technology solutions for large clients. Your focus will be on automation, digital transformation, and ensuring customer success. As an assertive decision-maker, you will have the autonomy to determine objectives and strategies for critical assignments. Your strong analytical and problem-solving capabilities will be crucial in efficiently resolving complex issues. Collaboration with cross-functional teams and stakeholders at all organizational levels will be a key aspect of your role. Key Responsibi...

Candidate have deep knowledge about Java, AWS Connect, SQL, Lambda, Kafka, JavaScript, Spring Boot. 6 months fixed term contractual role .

As an IVR and Contact Center Systems Specialist at NETGEAR, you will play a crucial role in managing and optimizing IVR systems and contact center platforms to enhance customer experience and operational efficiency. Your responsibilities will include designing, implementing, and maintaining IVR applications, managing multilingual audio IVR prompts, administering contact center systems, analyzing performance metrics, integrating systems with CRM and other applications, ensuring compliance with regulations, and collaborating with cross-functional teams to gather requirements and provide support and training to end-users. Key Responsibilities: IVR System Management: - Design, implement, and mai...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world. There's never a typical day as a System Ad...

Job Summary Over 15 years of experience in software delivery and implementation, specifically within Customer Operations and Sales Operations domains. Extensive background in deploying technology solutions for large clients, focusing on automation, digital transformation, and customer success. Proficient in implementing both in-house and third-party solutions (e.g., AWS Connect, Genesys Cloud, Salesforce, Zendesk), including hands-on collaboration with product vendors. Strong analytical and problem-solving capabilities to resolve complex issues efficiently. Assertive decision-maker with autonomy in determining objectives and strategies for critical assignments. Skilled in collaborating with ...

We seek a highly skilled Salesforce Integration Developer to design, build, and support complex integrations with the Salesforce Platform. The Integration Developer will create robust, scalable data and application interfaces between Salesforce and AWS Connect Contact Center, Lex Chatbots, and other systems. This critical role requires hands-on Salesforce integration architecture experience, expert-level coding abilities, and consistently delivering high-quality solutions. Responsibilities: Define and architect enterprise application integration methodology and patterns leveraging Salesforce Lead development of real-time, API-based interfaces using tools like Mulesoft, Jitterbit, Dell Boomi ...

We're looking for a hands-on AWS Engineer to join our growing engineering team. In this role, youll be working on event-driven architectures using AWS' serverless and container services to build scalable, real-time customer interaction platforms using Amazon Chime and Amazon Connect. Youll collaborate closely with product, design, and infrastructure teams to deliver end-to-end solutions with both backend and frontend responsibilities. Responsibilities Design and implement event-driven services using AWS Lambda, Step Functions, and ECS Fargate. Build features on top of Amazon Connect and Amazon Chime. Develop backend APIs and services using Node.js or Python. Build and maintain frontend appli...

As a Software Engineer CCaaS at Observe.AI, you will play a vital role in designing, implementing, and deploying scalable integrations between Observe.AI and various third-party Contact Center-as-a-Service (CCaaS) platforms. Your responsibilities will include evaluating the feasibility of integrations, creating detailed technical specifications, building prototypes, writing clean and scalable code, troubleshooting technical issues, and collaborating with customer teams to ensure successful integrations. Key Responsibilities: - Lead feasibility and architecture design by analyzing customer CCaaS platform capabilities and identifying optimal integration mechanisms. - Author technical specifica...

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role:As an Implementation Manager, you will lead our clients onboarding and implementation process...

Job Type : Full-time Experience : 5+ Years Job Summary : We are seeking an experienced Full Stack Developer with strong proficiency in Java, Spring Boot, and cloud technologies like AWS (including Lambda and Connect), to design and implement scalable backend and frontend solutions. You will be responsible for building robust microservices, integrating Kafka messaging, and deploying applications using Docker and Kubernetes. Frontend expertise in Angular and React is a plus. Key Responsibilities : Design, develop, and maintain scalable Java Spring Boot microservices Work with AWS services (Lambda, Connect, EC2, S3, API Gateway, etc.) Implement RESTful APIs and ensure secure, scalable interface...