30 Aws Connect Jobs

Role Overview: With over 15 years of experience in software delivery and implementation, particularly within Customer Operations and Sales Operations domains, you will be responsible for deploying technology solutions for large clients. Your focus will be on automation, digital transformation, and ensuring customer success. As an assertive decision-maker, you will have the autonomy to determine objectives and strategies for critical assignments. Your strong analytical and problem-solving capabilities will be crucial in efficiently resolving complex issues. Collaboration with cross-functional teams and stakeholders at all organizational levels will be a key aspect of your role. Key Responsibilities: - Implement in-house and third-party solutions such as AWS Connect, Genesys Cloud, Salesforce, and Zendesk, collaborating closely with product vendors. - Drive the adoption of assets and solutions by setting strategic direction and engaging with senior management at client organizations and internally. - Lead and motivate teams, including the management of Product Managers/Leads for each technology component. - Ensure timely resolution of delivery issues through effective stakeholder engagement. - Participate in regular status updates with account leadership and steering committees. Qualifications Required: - Excellent communication, executive presentation, and interpersonal skills. - Results-oriented with a commitment to overcoming challenges for ensuring customer success. - Deep understanding of business processes and their integration with IT systems/ERP. - Proactive in risk assessment and mitigation. (Note: The additional details of the company were not included in the provided job description.),

Candidate have deep knowledge about Java, AWS Connect, SQL, Lambda, Kafka, JavaScript, Spring Boot. 6 months fixed term contractual role .

As an IVR and Contact Center Systems Specialist at NETGEAR, you will play a crucial role in managing and optimizing IVR systems and contact center platforms to enhance customer experience and operational efficiency. Your responsibilities will include designing, implementing, and maintaining IVR applications, managing multilingual audio IVR prompts, administering contact center systems, analyzing performance metrics, integrating systems with CRM and other applications, ensuring compliance with regulations, and collaborating with cross-functional teams to gather requirements and provide support and training to end-users. Key Responsibilities: IVR System Management: - Design, implement, and maintain IVR applications for top-tier performance. - Develop call flows and scripts aligned with business requirements. - Manage a large corpus of multilingual audio IVR prompts with QA, editing, and post-processing. - Provide continuous updates to the IVR application with new functionalities. Contact Center Support: - Administer, configure, and maintain contact center systems like InContact, Five9, AWS Connect. - Monitor and troubleshoot system issues for minimal downtime. - Collaborate with vendors for hardware/software defect remediation. - Train and support contact center agents in efficient system usage. Optimization and Analytics: - Analyze IVR and contact center performance metrics for insights to improve system efficiency and customer satisfaction. - Implement self-service solutions for enhanced customer experience. Integration and Customization: - Integrate IVR and contact center systems with CRM and other business applications. - Tailor solutions to meet organizational requirements and scaling needs. - Understand end-to-end contact center and CRM functionality. Compliance and Documentation: - Ensure systems meet regulatory compliance and best practices. - Maintain documentation for system configurations, workflows, and processes. Collaboration and Communication: - Collaborate with cross-functional teams to gather requirements and create functional specifications. - Provide support and training on IVR systems to end-users and contact center agents. Industry Trends and Best Practices: - Stay informed about IVR technology trends and recommend innovative solutions. Required Skills and Qualifications: - Bachelor's degree in computer science, Information Technology, Telecommunications, or related field. - 5+ years of IVR systems and contact center technologies experience. - Strong understanding of IVR design, scripting, and call flow management. - Experience with system configuration, monitoring, and troubleshooting. - Familiarity with CRM integration, workforce management systems, and reporting tools. - Ability to analyze data and drive system improvements. - Excellent communication skills. - Familiarity with telephony infrastructure and protocols. - Experience with cloud-based solutions and SaaS models. Preferred Qualifications: - Certifications in contact center technologies. - Experience with programming languages used in IVR development. - Integration experience through web services. - Knowledge of advanced reporting and analytics tools. - Experience with CRM integration and customer service platforms. - Prior experience in IVR implementation and VUI design. - Background in linguistics and conversational dialogue. - Library science/cataloging experience. - Copy editing and audio editing experience.,

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world. There's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Technical and Professional Expertise: Need 6+ years experience in Applications & Infrastructure services, managing Devops delivery involving Multiple OEM products (CISCO, AWS Connect, Genesys, Avaya ,NICE, Veriant, AudioCodes ), Collaborate with cross-functional teams and serve as a trusted advisor to Customer & internal Leadership. Participating in RFCs, Pre & Post implementation review for all RFC's. Engage during implementation phase to deploy new and ancillary services related to contact center businesses, analyze the solution during deployment phase and re-engineer if required to enhance the solution effectiveness. Actively participate in engineering / re-engineering activities to optimize workloads across contact center platforms Creation and review of Highand lowlevel documentation, SOP's for contact center Architectures and businesses using heterogenous platforms. Preferred Technical and Professional Experience: Must to have experience in Amazon connect , Avaya Aura and Verint Cloud recording. Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

Job Summary Over 15 years of experience in software delivery and implementation, specifically within Customer Operations and Sales Operations domains. Extensive background in deploying technology solutions for large clients, focusing on automation, digital transformation, and customer success. Proficient in implementing both in-house and third-party solutions (e.g., AWS Connect, Genesys Cloud, Salesforce, Zendesk), including hands-on collaboration with product vendors. Strong analytical and problem-solving capabilities to resolve complex issues efficiently. Assertive decision-maker with autonomy in determining objectives and strategies for critical assignments. Skilled in collaborating with cross-functional teams and engaging stakeholders at all organizational levels. Excellent communication, executive presentation, and interpersonal skills. Results-oriented and committed to overcoming challenges to ensure customer success. Deep understanding of business processes and their integration with IT systems/ERP. Proactive in risk assessment and mitigation. Responsible for delivering technological solutions in partnership with operations and transformation teams to maximize business impact. Sets strategic direction and actively drives adoption of assets and solutions. Engages and negotiates with senior management at client organizations and internally, influencing product design and outcomes. Leads and motivates teams, including management of Product Managers/Leads for each technology component. Responsible for timely resolution of delivery issues through effective stakeholder engagement. Participates in regular status updates with account leadership and steering committees. Show more Show less

We seek a highly skilled Salesforce Integration Developer to design, build, and support complex integrations with the Salesforce Platform. The Integration Developer will create robust, scalable data and application interfaces between Salesforce and AWS Connect Contact Center, Lex Chatbots, and other systems. This critical role requires hands-on Salesforce integration architecture experience, expert-level coding abilities, and consistently delivering high-quality solutions. Responsibilities: Define and architect enterprise application integration methodology and patterns leveraging Salesforce Lead development of real-time, API-based interfaces using tools like Mulesoft, Jitterbit, Dell Boomi Create secure, fault-tolerant interfaces robust enough for high transaction volumes Produce technically advanced but user-friendly integration solutions on-time and on-budget Guide developers and administrators on standards for infrastructure, DevOps, and CI/CD Troubleshoot mission-critical production issues across integrated components Drive automation testing strategy and implementation for integrations Support transition plans from development through to sustained production operations Required Skillset: 5+ years of hands-on Salesforce API integration development experience Highly proficient with inbound/outbound REST API and SOAP web services Expertise in mapping complex data models across integrated systems Experience coding bespoke apps, components, and triggers using Apex and Visualforce Managed end-to-end delivery lifecycles for multi-party integration projects Passion for translating business needs into pioneering technical solutions Location : India (Remote) Work Timings : 2:30 PM - 11:30 PM

We're looking for a hands-on AWS Engineer to join our growing engineering team. In this role, youll be working on event-driven architectures using AWS' serverless and container services to build scalable, real-time customer interaction platforms using Amazon Chime and Amazon Connect. Youll collaborate closely with product, design, and infrastructure teams to deliver end-to-end solutions with both backend and frontend responsibilities. Responsibilities Design and implement event-driven services using AWS Lambda, Step Functions, and ECS Fargate. Build features on top of Amazon Connect and Amazon Chime. Develop backend APIs and services using Node.js or Python. Build and maintain frontend applications in React or Angular, including chat or video integration components. Manage relational and NoSQL data models using Amazon RDS and DynamoDB. Collaborate with other engineers and stakeholders to design and ship features that solve real-world problems. Ensure code quality through testing, reviews, and observability best practices. Required Skills: Strong frontend development skills in React or Angular Solid experience in event-driven architecture, using AWS Lambda, Step Functions, ECS Fargate (or similar container platforms) Hands-on with both Amazon RDS (PostgreSQL or MySQL preferred), Amazon DynamoDB Proficient in at least one programming language preferably Node.js or Python Experience with Amazon Connect, Amazon Chime or similar services Comfortable working with AWS IAM roles, policies, and security best practices Nice to Have: Infrastructure as code experience with CDK, CloudFormation, or Terraform Exposure to real-time communication protocols (WebRTC) Familiarity with monitoring and tracing tools (CloudWatch, X-Ray) • Experience with CI/CD pipelines and automated testing Candidates with relevant AWS Developer or AWS Professional will be given preference.

As a Software Engineer CCaaS at Observe.AI, you will play a vital role in designing, implementing, and deploying scalable integrations between Observe.AI and various third-party Contact Center-as-a-Service (CCaaS) platforms. Your responsibilities will include evaluating the feasibility of integrations, creating detailed technical specifications, building prototypes, writing clean and scalable code, troubleshooting technical issues, and collaborating with customer teams to ensure successful integrations. Key Responsibilities: - Lead feasibility and architecture design by analyzing customer CCaaS platform capabilities and identifying optimal integration mechanisms. - Author technical specifications including solution architecture diagrams, integration design documents, and execution plans. - Build and validate proof-of-concepts for new CCaaS integrations to ensure functional compatibility. - Implement and deploy integrations in cloud production environments and monitor their performance. - Act as an escalation point to troubleshoot and resolve complex technical issues during integrations. Qualifications: - Bachelor's degree in Computer Science or related field preferred. - 3+ years of experience in software engineering or telecom integration roles. - Hands-on experience with UCaaS/CCaaS platforms such as Genesys, NICE CXone, Five9, AWS Connect, Avaya, and Twilio. - In-depth knowledge of telecom protocols like SIP, SDP, RTP, SIPREC, and media stream capture. - Proficiency in networking fundamentals, RESTful APIs, WebSockets, WebRTC, gRPC, and debugging tools. - Strong written and verbal communication skills to convey complex concepts clearly. - Self-driven, outcome-oriented, and able to thrive in fast-paced environments. Preferred Skills: - Experience with cloud deployments (AWS, GCP, Azure) and observability tooling. - Exposure to Session Border Controllers (SBCs) and telecom compliance requirements. - Prior experience with real-time AI applications is a plus. Benefits: - Competitive compensation package. - Comprehensive medical insurance and free online doctor consultations. - Generous leave policies and holidays. - Learning & Development fund for continuous learning and professional development. - Fun events to foster a positive organizational culture. - Flexible benefit plans for tax exemptions. At Observe.AI, we are committed to fostering an inclusive culture that celebrates diversity and respects individuals from all backgrounds. We encourage talented individuals from non-traditional and underrepresented groups to apply and help shape the future of Observe.AI. For more information, visit our website www.observe.ai.,

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role:As an Implementation Manager, you will lead our clients onboarding and implementation process, ensuring they unlock the full potential of Level AI to enhance the customer experience.You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training on the Level AI products including Auto-QA, Analytics, Voice of the Customer, Agent Assist, and Screen Recording among others, all while driving efficient time to value. Key Responsibilities :Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' business objectivesUnderstand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needsCollaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.Identify opportunities for upselling and cross-selling our solutions to existing clients.Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions. Requirements : Bachelor&aposs degree in Computer Science, Information Systems related field OR equivalent experience 3+ years of experience in a hands on technical role; 1-2+ years of experience delivering successful customer implementations Strong technical background with knowledge of SaaS platforms, APIs, and cloud services Excellent project management skills with the ability to juggle multiple projects simultaneously Ability to translate complex concepts into actionable items to non-technical stakeholders Strong communication skills in English (both written and verbal) Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges Comfortable working in US hours Optional Requirements : Experience interacting with APIs and using cloud services Experience with integrating with CRMs such as Salesforce Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys Show more Show less

Job Type : Full-time Experience : 5+ Years Job Summary : We are seeking an experienced Full Stack Developer with strong proficiency in Java, Spring Boot, and cloud technologies like AWS (including Lambda and Connect), to design and implement scalable backend and frontend solutions. You will be responsible for building robust microservices, integrating Kafka messaging, and deploying applications using Docker and Kubernetes. Frontend expertise in Angular and React is a plus. Key Responsibilities : Design, develop, and maintain scalable Java Spring Boot microservices Work with AWS services (Lambda, Connect, EC2, S3, API Gateway, etc.) Implement RESTful APIs and ensure secure, scalable interfaces Create event-driven applications using Apache Kafka Write complex SQL queries and manage relational databases Build dynamic web interfaces using Angular and React Containerize applications using Docker and orchestrate with Kubernetes Collaborate with cross-functional teams including DevOps, QA, and UI/UX Troubleshoot and resolve performance issues and bugs Follow Agile/Scrum methodologies for timely delivery Required Skills : Strong experience with Java (8+), Spring Boot Solid understanding of Microservices architecture Hands-on experience with AWS services : Lambda, Connect, S3, CloudWatch, etc. Proficiency in SQL and working with relational databases (MySQL/PostgreSQL) Experience with Kafka for messaging and stream processing Frontend skills in JavaScript , Angular , and/or React Good understanding of RESTful API design and best practices Experience in containerization with Docker and orchestration with Kubernetes Familiarity with CI/CD pipelines and Git-based workflows Preferred Qualifications : AWS certification (Developer or Architect Associate) Knowledge of security best practices in cloud and APIs Experience with monitoring and logging tools (e.g., Prometheus, Grafana) Knowledge of Agile project management tools (JIRA, Confluence) Role & responsibilities Preferred candidate profile

Job Title: Contact Center Technology Architect (Amazon Connect Expert) Job Summary: We are seeking a highly skilled and experienced Contact Center Technology Architect with expert knowledge in Amazon Connect to design, implement, and optimize our contact center solutions. The ideal candidate will have a deep understanding of contact center technology frameworks, cloud architecture, and customer experience best practices to deliver scalable, reliable, and efficient contact center systems. Key Responsibilities: Design & Architecture: Lead the end-to-end design and architecture of contact center solutions utilizing Amazon Connect. Develop scalable, flexible, and secure contact center architectures aligning with business requirements. Define best practices for integrations with CRMs, IVRs, and other communication channels. Implementation & Deployment: Collaborate with engineering and operations teams to deploy Amazon Connect solutions. Configure contact flows, prompts, queues, and agent interfaces within Amazon Connect. Integrate Amazon Connect with third-party systems such as Salesforce, Zendesk, or internal databases. Optimization & Innovation: Analyze contact center performance metrics to identify opportunities for improvement. Implement innovative features like AI-powered chatbots, speech recognition, and analytics. Ensure the architecture supports omnichannel communication including voice, chat, and email. Security & Compliance: Ensure solutions comply with relevant security standards and data privacy regulations. Implement secure access controls and audit logging. Documentation & Training: Create comprehensive technical documentation. Provide training and knowledge transfer to internal teams and stakeholders. Stakeholder Communication: Collaborate with business units, QA, and support teams to understand requirements. Present technical solutions and progress updates to stakeholders. Qualifications & Skills: Proven experience as a Contact Center Architect or similar role with a focus on Amazon Connect. Deep expertise in Amazon Connect, including contact flow design, integration, and automation. Strong knowledge of AWS services such as Lambda, Lex, Polly, S3, and DynamoDB. Experience with CRM integrations, IVR development, and omnichannel communication. Familiarity with CCaaS (Contact Center as a Service) solutions and best practices. Strong understanding of cloud architecture, security, and compliance. Excellent problem-solving, communication, and stakeholder management skills. Relevant certifications such as AWS Certified Solutions Architect or Amazon Connect Specialty Certification are a plus. Education & Experience: Bachelors degree in Computer Science, Information Technology, or related field. 5+ years of experience in contact center technologies and cloud solutions. 3+ years specifically working with Amazon Connect.

Job Description: Platform Architect (Amazon Connect) Responsibilities: Extensive experience with Salesforce and Amazon Connect. Strong understanding of cloud computing, data integration, and API management. Proven experience in using Agile approach for development with frequent sprints for business benefits realization. Experience in leading the design and/or development of solutions with a virtual team in remote locations. Strong appreciation and proven achievement in selecting appropriate tools for platform delivery. Proficiency in Salesforce development and customization (Apex, Visualforce, Lightning Components). Expertise in Amazon Connect configuration and integration. Expertise in configuring and maintaining Amazon Connect contact center environments. Experience to Develop and implement call flows, routing strategies, and IVR configurations. Handson in development and implementation of call flows, routing strategies, and IVR configurations. Integrate Amazon Connect with AWS services such as Lambda, RDS, DynamoDB, S3, Polly, CloudWatch, Lex, GenAI services like Bedrock , Sage maker etc.. Troubleshoot and resolve issues related to Amazon Connect, telephony, and system integrations. Can assist in scripting and automation to improve system efficiency. Work with business stakeholders to understand requirements and deliver technical solutions. Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices Familiarity with API management and development (REST, SOAP, GraphQL). Excellent communication and presentation skills, able to engage conversations at all levels of senior management. Education Minimum bachelors degree preferably with in Computer Science or Engineering discipline. 15+ years IT experience, preferably 5+ years in Architect role 5+ years' experience in sizable IT projects.

Job Title: Sr. Managed Services Engineer AWS (L3) Company: SHI | LOCUZ Location: Hyderabad Experience: 8+ Years Level: L3 Managed Services Shift: 24/7 Support (Rotational Shifts) Notice Period: Immediate Joiners or Max 15 to 20 Days About the Role: We are looking for a seasoned Sr. Managed Services Engineer AWS (L3) to join our expert team supporting SHI Complete and Expert-level AWS services. The ideal candidate will have strong hands-on experience with core AWS services, managed services delivery, and a passion for proactive monitoring and automation in cloud environments. Key Responsibilities: Perform in-depth reviews and understanding of customer AWS environments Evaluate business requirements and develop tailored service delivery plans Configure, monitor, and maintain AWS infrastructure for performance and availability Handle L3-level escalations and troubleshoot complex customer incidents/tickets Conduct proactive system checks, health monitoring, and performance tuning Implement data backup and recovery best practices Maintain security compliance and ensure adherence to SLAs and KPIs Prepare AWS-level change roadmaps for continuous improvement Lead incident response and root cause analysis for critical issues Collaborate with L1, L2, and vendor support teams Mentor junior engineers and ensure knowledge transfer Required Skills & Experience: 8+ years of IT experience, with strong exposure to Managed Services environments Deep hands-on experience with a wide range of AWS services, including but not limited to: CloudWatch, EC2, EBS, S3, RDS, EKS, Lambda, CloudFormation, CloudTrail, VPC, Route53, Transit Gateway, IAM, Security Hub, GuardDuty, AWS Backup, WAF & Shield, ACM, FSx, EFS, Elastic Beanstalk, API Gateway, AWS Workspaces, Control Tower Excellent understanding of AWS operational excellence and Well-Architected Framework Experience with 24x7 production environments and ITIL-based service delivery Strong troubleshooting and analytical skills Excellent communication and documentation skills Nice to Have: AWS Certifications (e.g., Solutions Architect Associate/Professional, SysOps Admin, DevOps Engineer) Familiarity with Infrastructure as Code (IaC) tools like Terraform or CloudFormation Experience with monitoring/alerting via EventBridge, SNS, SQS, or 3rd party tools Why Join Us? Work with leading-edge AWS technologies Be part of a high-performance managed services team Great learning opportunities and certifications Stable and growth-oriented career path in cloud infrastructure Apply now and be part of our mission to deliver expert AWS support 24x7 for enterprise customers!

Location : Bestech Towers (Sector 66-Mohali) Position : System Engineer- Amazon connect Experience : 3 years Position Overview : We are looking for a highly motivated and enthusiastic individual for the role of System Engineer for our US clients infrastructure management. The Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks. Operating in a 24x7 environment, they ensure seamless service operations and user support. Required skills: • Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. • Handle ticket triage, initial troubleshooting, and resolution of standard incidents. • Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. • Execute MACD tasks, including user provisioning, permission management, and skill group adjustments. • Escalate complex issues to the NOC Lead (L3 Engineer) or Cloud & Security Engineer when necessary. • Provide real-time support to resolve technical and operational challenges efficiently. • Maintain and update knowledge base documentation, SOPs, and best practices. • Collaborate with automation teams to streamline routine operational tasks. • Technical support, contact center operations, or IT service management. • Understanding of Amazon Connect, call flows, IVR systems, and cloud telephony fundamentals. • Familiarity with ITIL processes, ticketing tools (ServiceNow, Jira, Zendesk), and incident management workflows. • Basic knowledge of VoIP, SIP protocols, and network troubleshooting. Education and/or Experience: • Any Technical qualifications (BCA, B.Tech, B.Sc.-IT). • AWS or ITIL certifications are advantageous. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts and Rotational shifts • 5 Days working in a week

Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for System Engineer for our US clients infrastructure management. The Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks . Operating in a 24x7 environment , they ensure seamless service operations and user support. Required skills: Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. Handle ticket triage, initial troubleshooting, and resolution of standard incidents . Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. Execute MACD tasks , including user provisioning, permission management, and skill group adjustments. Escalate complex issues to the NOC Lead (L3 Engineer) or Cloud & Security Engineer when necessary. Provide real-time support to resolve technical and operational challenges efficiently. Maintain and update knowledge base documentation, SOPs, and best practices . Collaborate with automation teams to streamline routine operational tasks. Technical support, contact center operations, or IT service management . Understanding of Amazon Connect, call flows, IVR systems, and cloud telephony fundamentals . Familiarity with ITIL processes, ticketing tools (ServiceNow, Jira, Zendesk), and incident management workflows . Basic knowledge of VoIP, SIP protocols, and network troubleshooting . Education and/or Experience: Any Technical qualifications (BCA, B.Tech, B.Sc.-IT). AWS or ITIL certifications are advantageous. Strong communication and problem-solving skills. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

Location : Bestech Towers (Sector 66-Mohali) Position : System Engineer- Amazon connect Experience : 3 years Position Overview : We are looking for a highly motivated and enthusiastic individual for the role of System Engineer for our US clients infrastructure management. The Engineers provide frontline support for incident resolution, ticket triage, call routing issues, IVR updates, and MACD (Move, Add, Change, Delete) tasks. Operating in a 24x7 environment, they ensure seamless service operations and user support. Required skills: • Monitor and manage Amazon Connect environments for performance issues, alerts, and service degradations. • Handle ticket triage, initial troubleshooting, and resolution of standard incidents. • Manage IVR updates, call routing configurations, and number provisioning to optimize contact flows. • Execute MACD tasks, including user provisioning, permission management, and skill group adjustments. • Escalate complex issues to the NOC Lead (L3 Engineer) or Cloud & Security Engineer when necessary. • Provide real-time support to resolve technical and operational challenges efficiently. • Maintain and update knowledge base documentation, SOPs, and best practices. • Collaborate with automation teams to streamline routine operational tasks. • Technical support, contact center operations, or IT service management. • Understanding of Amazon Connect, call flows, IVR systems, and cloud telephony fundamentals. • Familiarity with ITIL processes, ticketing tools (ServiceNow, Jira, Zendesk), and incident management workflows. • Basic knowledge of VoIP, SIP protocols, and network troubleshooting. Education and/or Experience: • Any Technical qualifications (BCA, B.Tech, B.Sc.-IT). • AWS or ITIL certifications are advantageous. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts and Rotational shifts • 5 Days working in a week

Job Title: Amazon Connect Specialist (AWS)– BPO Contact Center Experience : 5-8 years Mandatory skill - Amazon connect, AWS Lambda Amazon Web service, Amazon Connect, Service Cloud Voice Architect with 8 -15 years’ experience. Experience with Amazon Connect (Contact flows, queues, routing profile) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) Amazon Kinesis (for call analytics and streaming) Amazon S3 (Storage) Amazon DynamoDB CloudWatch IAM Lead the end-to-end implementation and configuration of Amazon Connect Proficiency in programming scripting Java Script, Nodejs Familiarity with CRM integrations especially Salesforce Service Cloud Voice. Experience to design develop and implement scalable and reliable cloud based contact center solutions using Amazon Connect and AWS ecosystem services. Design and deployments of contact center setup using CI/CD pipelines or Terraform. Design and deployment experience in REST APIs and integration frameworks. Experience of telephony concepts SIP DID ACD IVR CTI AWS Certified Solutions Architect or Amazon Connect certification Job Summary:We are seeking a skilled AWS Connect Specialist to design, implement, and optimize cloud-based contact center solutions using Amazon Connect for our BPO operations. The ideal candidate will have a strong background in cloud telephony, contact center workflows, and customer experience technologies. Key Responsibilities: Design and deploy Amazon Connect contact center solutions tailored to BPO requirements. Configure routing profiles, queues, contact flows, and integrations with CRM and ticketing systems. Collaborate with operations and IT teams to ensure seamless agent onboarding and performance monitoring. Implement real-time and historical reporting dashboards using AWS tools (e.g., CloudWatch, Lambda, S3). Optimize call flows and IVR systems to improve customer satisfaction and reduce handling time. Ensure compliance with data security and privacy standards across all voice and chat channels. Required Skills: 3+ years of experience with Amazon Connect or similar CCaaS platforms. Strong understanding of AWS services like Lambda, S3, DynamoDB, and CloudFormation. Experience in BPO or customer service environments. Familiarity with contact center KPIs and workforce management tools. Excellent problem-solving and communication skills. Preferred Qualifications: AWS Certified Solutions Architect or equivalent certification. Experience integrating Amazon Connect with CRMs like Salesforce or ServiceNow. Knowledge of AI/ML features in Connect (e.g., Contact Lens, Lex bots).

Role Overview: The L3 Engineer and MS Team Lead is responsible for overseeing day-to-day operations, managing escalations, and driving automation within the Amazon Connect Managed Services framework. This role ensures optimal service availability, operational efficiency, and continuous improvements aligned with business objectives. Key Responsibilities: Lead and manage end-to-end operations of Amazon Connect, ensuring high availability, performance, and SLA compliance. Serve as the primary escalation point for critical incidents and complex technical challenges. Drive automation and process improvements to enhance service delivery and operational efficiency. Implement proactive monitoring, alerting, and reporting to mitigate risks and optimize service performance. Collaborate with L1/L2 engineers, security teams, and cloud architects for effective issue resolution and service enhancements. Interface with AWS Support and third-party vendors for troubleshooting and continuous service improvement. Establish and maintain Standard Operating Procedures (SOPs) and best practices for NOC operations. Support service transition planning for onboarding new customers and managing evolving operational requirements. Provide on-call support for escalations , ensuring critical issues are addressed promptly. Required Skills & Qualifications: 5+ years of experience in NOC operations, L3 support, or cloud-based contact center management . Expertise in Amazon Connect, AWS cloud services, networking, and VoIP technologies . Proficiency in incident, problem, and change management processes within an ITIL framework. Hands-on experience with automation, scripting, and Infrastructure-as-Code (IaC) . Familiarity with monitoring and observability tools (e.g., AWS CloudWatch, Splunk, Datadog). Strong troubleshooting skills in SIP, IVR flows, call routing, and cloud telephony integrations . AWS certifications (e.g., AWS Certified Advanced Networking, AWS Certified Solutions Architect) preferred. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation : Group Health insurance and other benefits. The Best working culture and growth opportunities. • Learning opportunities in leading technologies • Compensation as per Market Standard

Role Overview: The L3 Engineer and MS Team Lead is responsible for overseeing day-to-day operations, managing escalations, and driving automation within the Amazon Connect Managed Services framework. This role ensures optimal service availability, operational efficiency, and continuous improvements aligned with business objectives. Key Responsibilities: Lead and manage end-to-end operations of Amazon Connect, ensuring high availability, performance, and SLA compliance. Serve as the primary escalation point for critical incidents and complex technical challenges. Drive automation and process improvements to enhance service delivery and operational efficiency. Implement proactive monitoring, alerting, and reporting to mitigate risks and optimize service performance. Collaborate with L1/L2 engineers, security teams, and cloud architects for effective issue resolution and service enhancements. Interface with AWS Support and third-party vendors for troubleshooting and continuous service improvement. Establish and maintain Standard Operating Procedures (SOPs) and best practices for NOC operations. Support service transition planning for onboarding new customers and managing evolving operational requirements. Provide on-call support for escalations , ensuring critical issues are addressed promptly. Required Skills & Qualifications: 5+ years of experience in NOC operations, L3 support, or cloud-based contact center management . Expertise in Amazon Connect, AWS cloud services, networking, and VoIP technologies . Proficiency in incident, problem, and change management processes within an ITIL framework. Hands-on experience with automation, scripting, and Infrastructure-as-Code (IaC) . Familiarity with monitoring and observability tools (e.g., AWS CloudWatch, Splunk, Datadog). Strong troubleshooting skills in SIP, IVR flows, call routing, and cloud telephony integrations . AWS certifications (e.g., AWS Certified Advanced Networking, AWS Certified Solutions Architect) preferred. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation : Group Health insurance and other benefits. The Best working culture and growth opportunities. • Learning opportunities in leading technologies • Compensation as per Market Standard

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers -Mohali( Punjab) Position: AWS Cloud Engineer Experience: Minimum 5 years of experience. Why to Join ALARIC VENTURES? Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: Results-driven Cloud & Solutions Architect with five years of deep technical expertise in architecting, implementing, and securing scalable, resilient cloud environments, primarily on Amazon Web Services (AWS). AWS certifications, including specialties in Security, Advanced Networking, DevOps and strategic mindset to designing high- impact cloud solutions that align with business objectives. The candidate should be passionate for continuous learning, strong foundation in cloud security, governance, and a proven ability to lead transformation initiatives across customer engagement platforms, including Amazon Connect The candidate should have technical acumen with leadership to deliver secure, customer-centric, and innovative cloud-native solutions. Core competencies: Cloud Solution Design & Architecture: Expertise in designing end-to-end cloud solutions leveraging a wide array of AWS services such as EC2, S3, VPC, Lambda, IAM, and CloudFormation. Contact Centre Modernization: Proven experience in designing and deploying intelligent customer experience solutions using Amazon Connect. Security & Compliance: Architecting secure, compliant, and well-governed environments with specialization in AWS Security practices. Infrastructure as Code & DevOps: Skilled in automating cloud infrastructure using CloudFormation and enabling CI/CD pipelines for efficient delivery. Data & Analytics: Building scalable data pipelines and insightful dashboards using Amazon QuickSight and related AWS analytics tools. Thought Leadership & Mentoring: Active contributor to the cloud community; passionate about mentoring, particularly supporting women in technology. Technical Toolkit: - Languages & Tools: Python, AWS CLI, CloudFormation, Terraform Cloud Services: Amazon Connect, EC2, S3, Lambda, RDS, IAM, VPC, SQS Architectural Models: Public Cloud, Hybrid Cloud, Serverless Computing Domains: Cloud Security, Cloud-native Application Development, Infrastructure Automation Leadership Strengths: Cross-functional collaboration, stakeholder engagement, solution evangelism, team mentoring Certifications: - AWS Certified Solutions Architect Professional AWS Certified DevOps Engineer Professional AWS Certified Advanced Networking Specialty AWS Certified Security Specialty AWS Certified Database Specialty AWS Certified Solutions Architect Associate AWS Certified Developer Associate AWS Certified SysOps Administrator Associate AWS Certified Cloud Practitioner AWS Partner: Generative AI Essentials Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts /EST Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. The Best working culture and growth opportunities. Learning opportunities in leading technologies Compensation as per Market Standard

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers -Mohali( Punjab) Position: AWS Cloud Engineer Experience: Minimum 5 years of experience. Why to Join ALARIC VENTURES? Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: Results-driven Cloud & Solutions Architect with five years of deep technical expertise in architecting, implementing, and securing scalable, resilient cloud environments, primarily on Amazon Web Services (AWS). AWS certifications, including specialties in Security, Advanced Networking, DevOps and strategic mindset to designing high- impact cloud solutions that align with business objectives. The candidate should be passionate for continuous learning, strong foundation in cloud security, governance, and a proven ability to lead transformation initiatives across customer engagement platforms, including Amazon Connect The candidate should have technical acumen with leadership to deliver secure, customer-centric, and innovative cloud-native solutions. Core competencies: Cloud Solution Design & Architecture: Expertise in designing end-to-end cloud solutions leveraging a wide array of AWS services such as EC2, S3, VPC, Lambda, IAM, and CloudFormation. Contact Centre Modernization: Proven experience in designing and deploying intelligent customer experience solutions using Amazon Connect. Security & Compliance: Architecting secure, compliant, and well-governed environments with specialization in AWS Security practices. Infrastructure as Code & DevOps: Skilled in automating cloud infrastructure using CloudFormation and enabling CI/CD pipelines for efficient delivery. Data & Analytics: Building scalable data pipelines and insightful dashboards using Amazon QuickSight and related AWS analytics tools. Thought Leadership & Mentoring: Active contributor to the cloud community; passionate about mentoring, particularly supporting women in technology. Technical Toolkit: - Languages & Tools: Python, AWS CLI, CloudFormation, Terraform Cloud Services: Amazon Connect, EC2, S3, Lambda, RDS, IAM, VPC, SQS Architectural Models: Public Cloud, Hybrid Cloud, Serverless Computing Domains: Cloud Security, Cloud-native Application Development, Infrastructure Automation Leadership Strengths: Cross-functional collaboration, stakeholder engagement, solution evangelism, team mentoring Certifications: - AWS Certified Solutions Architect Professional AWS Certified DevOps Engineer Professional AWS Certified Advanced Networking Specialty AWS Certified Security Specialty AWS Certified Database Specialty AWS Certified Solutions Architect Associate AWS Certified Developer Associate AWS Certified SysOps Administrator Associate AWS Certified Cloud Practitioner AWS Partner: Generative AI Essentials Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts /EST Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. The Best working culture and growth opportunities. Learning opportunities in leading technologies Compensation as per Market Standard

Role & responsibilities Design and develop end-to-end contact center solutions using Salesforce and Amazon Connect. Collaborate with business stakeholders to understand their contact center requirements and translate them into technical solutions. Lead the architecture and design of complex contact center systems, ensuring they meet business needs and align with industry best practices. Provide technical leadership and guidance to development teams throughout the project lifecycle. Ensure the scalability, security, and performance of contact center solutions. Stay updated with the latest trends and technologies in Salesforce, Amazon Connect and contact center solutions Preferred candidate profile Extensive experience with Salesforce and Amazon Connect. Strong understanding of cloud computing, data integration, and API management. Proven experience in using Agile approach for development with frequent sprints for business benefits realization. Experience in leading the design and/or development of solutions with a virtual team in remote locations. Strong appreciation and proven achievement in selecting appropriate tools for platform delivery. Proficiency in Salesforce development and customization (Apex, Visualforce, Lightning Components). Expertise in Amazon Connect configuration and integration. Expertise in configuring and maintaining Amazon Connect contact center environments. Experience to Develop and implement call flows, routing strategies, and IVR configurations. Handson in development and implementation of call flows, routing strategies, and IVR configurations. Integrate Amazon Connect with AWS services such as Lambda, RDS, DynamoDB, S3, Polly, CloudWatch, Lex, GenAI services like Bedrock , Sage maker etc.. Troubleshoot and resolve issues related to Amazon Connect, telephony, and system integrations. Can assist in scripting and automation to improve system efficiency. Work with business stakeholders to understand requirements and deliver technical solutions. Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices Familiarity with API management and development (REST, SOAP, GraphQL). Excellent communication and presentation skills, able to engage conversations at all levels of senior management

Key Responsibilities: Design, develop, and implement AI-driven chatbots and IVAs to streamline customer interactions. Work on conversational AI platforms to create a seamless customer experience, with a focus on natural language processing (NLP), intent recognition, and sentiment analysis. Collaborate with cross-functional teams, including product managers and customer support, to translate business requirements into technical solutions. Build, train, and fine-tune machine learning models to enhance IVA capabilities and ensure high accuracy in responses. Continuously optimize models based on user feedback and data-driven insights to improve performance. Integrate IVA/chat solutions with internal systems such as CRM and backend databases. Ensure scalability, robustness, and security of IVA/chat solutions in compliance with industry standards. Participate in code reviews, testing, and deployment of AI solutions to ensure high quality and reliability. Required Skills and Qualifications: Bachelors or master’s degree in computer science, Data Science, AI/ML, or a related field. 3+ years of experience in developing IVA/chatbots, conversational AI, or similar AI-driven systems using AWS services Expert in using Amazon Lex, Amazon Polly, AWS lambda, AWS connect AWS Bedrock experience with Sage maker will have added advantage Solid understanding of API integration and experience working with RESTful services. Strong problem-solving skills, attention to detail, and ability to work independently and in a team. Excellent communication skills in English, both written and verbal. Preferred Qualifications: Experience in financial services or fintech projects. Knowledge of data security best practices and compliance requirements in the financial sector.

We seek a highly skilled Salesforce Integration Developer to design, build, and support complex integrations with the Salesforce Platform. The Integration Developer will create robust, scalable data and application interfaces between Salesforce and AWS Connect Contact Center, Lex Chatbots, and other systems. This critical role requires hands-on Salesforce integration architecture experience, expert-level coding abilities, and consistently delivering high-quality solutions. Responsibilities: Define and architect enterprise application integration methodology and patterns leveraging Salesforce Lead development of real-time, API-based interfaces using tools like Mulesoft, Jitterbit, Dell Boomi Create secure, fault-tolerant interfaces robust enough for high transaction volumes Produce technically advanced but user-friendly integration solutions on-time and on-budget Guide developers and administrators on standards for infrastructure, DevOps, and CI/CD Troubleshoot mission-critical production issues across integrated components Drive automation testing strategy and implementation for integrations Support transition plans from development through to sustained production operations Required Skillset: 5+ years of hands-on Salesforce API integration development experience Highly proficient with inbound/outbound REST API and SOAP web services Expertise in mapping complex data models across integrated systems Experience coding bespoke apps, components, and triggers using Apex and Visualforce Managed end-to-end delivery lifecycles for multi-party integration projects Passion for translating business needs into pioneering technical solutions Location : India (Remote) Work Timings : 2:30 PM - 11:30 PM

• 8+ years of experience in Contact Center technology • Solution design and implementation experience in Genesys Contact Center • At least one year experience in Genesys Cloud Contact Center