IVR Testing Python

Required Qualifications:

• Undergraduate degree or equivalent experience
• 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT)
• 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher
• Hands-on experience in Voice BOT / NLU Testing
• Hands-on experience on Text-to-speech augmentation
• Hands on experience on SSML tags, Audio Augmentation
• Experience with Splunk queries and log validations
• Experience in call routing and skill-based testing
• Proven experience identifying and managing risks
• Proven Functional Testcase and Test data preparation
• Proven attention to details, strong work ethic and result orientation
• Proven excellent communication skills with ability to work independently and as part of a team
• Proven flexibility to support and manage multiple projects/deadlines simultaneously
• Proven ability to occasional work evening and weekend hours as required to support system deployments