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ServiceNow HRSD Consultant

ServiceNow HRSD Consultant

Evnek

1 - 4 years

3 - 6 Lacs

Bengaluru

Posted:6 days ago| Platform:

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Skills Required

Computer science PMP Change management IVR Project management Agile business rules Document management Operations Analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: ServiceNow HRSD Consultant

Experience: 59 Years

Location: Bangalore

Notice Period: Immediate Joiners Only

Job Summary:

We are looking for a results-driven ServiceNow HRSD Consultant\u200b with proven experience in implementing and supporting the IVR and/or Employee Document Management modules. This role requires a deepunderstanding of the ServiceNow HRSD suite, integration best practices, and theability to deliver scalable enterprise solutions in a global environment. Thecandidate should be adept at driving business alignment, leveraging data fordecision-making, and managing configuration and performance within theServiceNow platform.

Key Responsibilities:

Implement and support ServiceNow IVR and/or Employee Document Management modules.

Configure and customize forms, workflows, business rules, scripts, transform maps, service maps, SLAs , and related components within ServiceNow.

Ensure seamless integration of ServiceNow solutions with existing enterprise systems and HR tools.

Collaborate with business stakeholders and technical teams to define requirements and deliver robust solutions.

Utilize agent workspace and performance analytics to enhance user experience and operational visibility.

Drive change management and adoption across global teams using influence and collaboration.

Analyze data to guide strategic decisions and improve HR service delivery processes.

Ensure compliance with best practices, policies, and security standards throughout implementation cycles.

Required Qualifications & Skills:

Bachelor\u2019s degree in Computer Science, Information Systems, Business Administration , or a related field ( Master\u2019s degree preferred ).

59 years of ServiceNow experience , with a focus on IVR and/or Employee Document Management.

Hands-on expertise in ServiceNow HRSD product implementation and configuration.

Familiarity with web services, email integrations, SLAs, transform maps, agent workspace , and table management .

Experience delivering scalable, enterprise-grade ServiceNow solutions .

Ability to assess solution options and formulate business cases for leadership approval.

Strong communication, stakeholder engagement, and facilitation skills.

Ability to multitask, adapt to change, and work effectively in a fast-paced global environment .

Preferred Certifications:

ServiceNow Certifications (e.g., Certified System Administrator, HRSD Implementation Specialist).

Project Management certifications ( PMP, Agile ).

HR certifications ( SHRM, PHR/SPHR ) are a plus.

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ServiceNow HRSD Consultant