ITG BNPP FORTIS -Mainframe Support Engineer (24/7)

• Ensure the supervision of the infrastructures and business applications of the BNP Paribas Fortis Group.
• The Fortis control room operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)
• Control room / first level support activities consist of:
• Monitoring the availability of infrastructure services and applications,
• Applying the instructions and/or instructions referenced
• Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications
• Participation in DRP exercises

Responsibilities

• Alert management (based on AINOI):
• Take into account the alerts
• Arbitrate alerts by human correlation / acknowledgment and/or Incident creation
• Create incident ticket
• Incident Management (ServiceNow, group platform):
• Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group
• Document the ticket
• Apply the instructions (CREMA, instruction and/or operating mode).
• Management of action requests (ServiceNow, Group platform):
• Fulfill requests on the fly or at a fixed time
• Participate in the realization of requested tasks (through mail or snow)

• Contribute to improving the quality of service by proposing improvements
• Help build team spirit and integrate into BNP Paribas culture
• Contribute to keeping the documentation up to date and expand the knowledge base

• VSPHERE
• Powercycle Virtual Machines
• IDRAC
• Powercycle Physical Machines
• WINDOWS
• Stop/Start services
• Reboot machines
• LINUX / AIX activities:
• Script launch
• File move
• Change file owner
• JCL
• Understand the basics of dataset creation in JCL
• Find and correct simple errors (missing commas etc.)
• SDSF
• Cancel jobs
• Get Sysout
• Determine whether or not a job is looping
• TSA AUTOMATISATION
• Find Task votes
• Change Task status
• HMC
• Deactivate/Activate LPARs
• Load LPARs
• MAINFRAME
• TPX
• General knowledge on how to navigate the mainframe ZOS
• CONTROL-M
• Job/chain relaunch
• Mount jobs/chains to plan
• Get Sysout (CA-view)
• Add or Bypass conditions
• Force ok jobs
• Find dataset creation history
• JCL
• Understand the basics of dataset creation in JCL
• Find and correct simple errors (missing commas etc.)
• SDSF
• Cancel jobs
• Get Sysout
• Determine whether or not a job is looping
• TSA AUTOMATISATION
• Find Task votes
• Change Task status
• MAINFRAME CONSOLE
• Stop jobs / Cancel jobs / Force jobs
• Shutdown LPARs
• Give replies to jobs/shouts
• HMC
• Deactivate/Activate LPARs
• Load LPARs
• AS400
• Start Close of Business process
• Restart jobs
• Find job output
• Find open reply