IT Support / System Administrator

Responsibilities

• Serve as the single point of contact for internal IT, providing support for account creation, application issues, and hardware problems.
• Administer, install, and support Windows and macOS systems, including deployment and setup.
• Manage IT requests via Jira, Slack, email, Remote, and in-person support.
• Respond promptly to IT support requests and troubleshoot technical incidents.
• Document and maintain system administration procedures and policies.
• Support audio/video equipment in conference rooms and during events.
• Manage IT assets and perform basic networking tasks.
• Handle basic data center management tasks.
• Work on-site 5 days a week.
  

Requirements

• Ability to work independently and within a team.
• Strong analytical, detail-oriented, and problem-solving skills.
• Proactive in identifying and addressing root causes.
• Customer-focused with a high service orientation.
• Excellent communication and interpersonal skills for technical and non-technical interactions.
• Experience in IT asset management.
• 3-5 years of experience in system administration and IT support.
• Knowledge of Active Directory, Azure AD, and Office 365 user management.
• Experience supporting 500+ users in an MNC environment.
• Expertise in root cause analysis and incident resolution.
• Experience with audio/video conferencing systems (e. g., Cisco, Poly, Logitech).
• Proficiency in ITSM tools (e. g., ServiceNow, Jira).
• Strong professional attitude and time management skills.
• Recommended Technical Knowledge: End User Support, Remote Support, AV Support, MS Teams, Zoom, Slack, Windows/macOS, MDM (Intune, JAMF), Active Directory, Microsoft 365 (O365), Jira and Confluence, ITAM, ITSM.