IT Support / System Administrator

Job Title: IT Support / System Administrator

Experience Required: 5+ Years

Location: Noida(Work From Office)

Employment Type: Full-Time

Shift: US Shift(Rotational)

About the Role

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Job Summary:

We are seeking a skilled and proactive IT Support / System Administrator to manage and support the organization's IT infrastructure. The ideal candidate will be responsible for maintaining servers, network devices, user support, and ensuring system security, availability, and performance.

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Key Responsibilities:

• Provide technical support to end-users for hardware, software, network, telephony and other IT-related issues (onsite and remote).

• Experience with telephony/communication systems (Avaya, Genesys, SIP, WebRTC, Twilio, Zoom, Teams, Cisco).

• Strong in troubleshooting, log analysis, and incident management

• Administrator and maintain Windows/Linux servers, Office 365, Azure Active Directory, Intune, Azure cloud PC and other enterprise systems.

• Monitor system performance and proactively resolve issues to minimize downtime.

• Set up and configure laptops, desktops, mobile devices, printers, and other peripherals.

• Manage IT assets, perform inventory audits, and maintain documentation.

• Ensure data backups are performed regularly and securely stored.

• Enforce security best practices and company policies across systems and users.

• Collaborate with other departments to implement and support IT solutions.

• Maintain and update IT documentation, SOPs, and user guides.

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Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.

• Experience working with global teams and vendors in a 24x7 support environment

• 5+ years of experience in IT support or system administration roles.

• Strong knowledge of Windows and/or Linux operating systems.

• Hands-on experience with Office 365, Azure Active Directory, Intune policy, M365 admin, DNS, DHCP, and networking fundamentals.

• Familiarity with virtualization technologies (VMware, Hyper-V, Azure cloud, AWS) is a plus.

• Excellent troubleshooting, diagnostic, and problem-solving skills.

• Good understanding of cybersecurity principles and best practices.

• Knowledge of ITIL practices, SLA management, and escalation frameworks

• Strong communication and interpersonal skills.

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Preferred Certifications (Optional but advantageous):

• Microsoft Certified: Azure Fundamentals / MCSA / MS-900

• ITIL Foundation.

Think global. Think BIG.

Visit us: https://biglanguage.com

Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/