BIG Language Solutions

The ideal candidate loves talking to people and proactively solving issues. Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of US work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Show more Show less

Job title : US Onboarding and Compliance Associate Location: Noida (Work from office) Shift: US Shift (Night Shift) Job Responsibilities: • Good Organizational skills, attention to details, excellent communications abilities. • Initiate background checks in accordance with client policies and applicable legal requirements • Engage with the new hire/rehire to schedule drug and/or health screening appointments • Follow up with candidates to ensure timely completion of all background and clinical screening requirements • Co-ordinate with external vendors and labs to monitor the progress of background checks and drug/health screen results. Upload the final test results to designated system • Maintain regular communication with the Client or designated Account Manager regarding the status of each candidates compliance process. Notify the Client promptly once a candidate has successfully completed and cleared all pre-employment checks • Escalate any delays, discrepancies, or issues in real time to ensure timely resolution Education and Experience Requirements: • Fresher/ 1+ years of work experience as a US On-boarding and Compliance • Excellent verbal and written communication skills. • Proficient in Microsoft Office. • Ability to work successfully and professionally with all levels of employees and management. • Ability to understand basic technical concepts and explain them in simple terms. • Quick learner. • Ability to troubleshoot, identify improvements, and make simple decisions independently. • Strong attention to detail with ability to prioritize and handle multiple tasks at once. • Strong team player with a results driven approach and who can work with limited guidance. • Energetic person with strong interpersonal and communication skills, including active listening. Think global. Think BIG. Visit us: https://biglanguage.com Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany

Job title: US Onboarding and Compliance Associate Location: Noida (Work from oce) Shift: US Shift Job Responsibilities: Good Organizational skills, attention to details, excellent communications abilities. Initiate background checks in accordance with client policies and applicable legal requirements Engage with the new hire/rehire to schedule drug and/or health screening appointments Follow up with candidates to ensure timely completion of all background and clinical screening requirements Co-ordinate with external vendors and labs to monitor the progress of background checks and drug/health screen results. Upload the final test results to designated system Maintain regular communication with the Client or designated Account Manager regarding the status of each candidates compliance process. Notify the Client promptly once a candidate has successfully completed and cleared all pre-employment checks Escalate any delays, discrepancies, or issues in real time to ensure timely resolution Education and Experience Requirements: 1+ years of work experience as a US On-boarding and Compliance Excellent verbal and written communication skills. Proficient in Microsoft Office. Ability to work successfully and professionally with all levels of employees and management. Ability to understand basic technical concepts and explain them in simple terms. Quick learner. Ability to troubleshoot, identify improvements, and make simple decisions independently. Strong attention to detail with ability to prioritize and handle multiple tasks at once. Strong team player with a results driven approach and who can work with limited guidance. Energetic person with strong interpersonal and communication skills, including active listening. Think global. Think BIG. Visit us: https://biglanguage.com Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/

Location: Sector 98, Noida Shift timings: UK Shift (from 3 or 3:30 pm to 12:30 or 1:00 am) Duties: Day-to-day accounting, including posting Journal Entries, Bank Reconciliation Assisting in MEC, including provisions/accruals Compiling, analyzing, and reporting financial data ensuring accuracy, compliance, and timely reporting Expert knowledge of Indian Statutory compliances including TDS, Advance Tax, GST Preparing Financials including schedules to the same, recording financial transactions, reconciling accounts, preparing financial statements (balance sheet, income statement, cash flow statement), and analyzing financial data to identify trends and anomalies. Collaborate with cross-functional teams to gather information, ensure compliance with accounting standards, and support audits. Budgeting/Forecasting (including forecasting), Financial Analysis Experience in Sage Intacct (Preferable) Strong knowledge of accounting principles, attention to detail, and excellent analytical skills Expertise in Excel. Skills/Qualifications: Qualified CA Excellent verbal and written communication skills Strong analytical, time management, organizational, prioritization, and planning skills Personal integrity: ability to keep client and company confidence. Proficient in Microsoft Office and PowerPoint 4+ years of work experience in financial reporting (essential) Show more Show less

Job Title: Chief Technology Officer (CTO) Mission: Operationalize and scale the advanced AI capabilities developed by BIG's CAIO team across secure, resilient, and cost-efficient cloud platforms. Ensure every customer experience uses state-of-the-art language AI with high availability, enterprise-grade security, and rapid delivery cycles. Reporting Structure: Reports to the Chief Executive Officer (CEO). Works alongside the CAIO. Oversees approximately 70 employees across platform engineering, DevSecOps, SRE, and enterprise IT. Manages a 25 million USD annual budget. Strategic Pillars and Key Outcomes (First 12 Months): 1. AI Operationalization and MLOps: - Integrate CAIO Gen3 models into production services - Automate CI/CD and model rollback - Target less than 10-minute MTTR and fewer than 0.1 percent model-related incidents 2. Unified Language Platform: - Complete migration to Azure or GKE - Target five times throughput and 30 percent cost reduction 3. Telephony and Multilingual Customer Experience: - Finalize Genesys and Twilio rollout - Target less than 200 milliseconds round-trip time and 50 percent faster three-way connects 4. Security and Compliance: - Achieve zero priority one incidents - Renew HITRUST, SOC 2 Type II, ISO 27001, and PCI voice certifications 5. Financial and Vendor Management: - Reduce cloud cost per translated word by 25 percent - Renegotiate top five vendor contracts Core Responsibilities: - Design and maintain scalable, fault-tolerant infrastructure across Azure, AWS, GCP, and Kubernetes - Manage model registry, performance monitoring, and deployment pipelines - Ensure responsible AI standards are enforced - Promote API-first and event-driven development practices - Implement CI/CD, QA automation, and infrastructure as code - Lead security, access control, and disaster recovery practices - Manage technology budgets and vendor relationships - Hire and develop top engineering talent - Collaborate with CAIO, Product, and Customer Success teams - Represent company in client technical meetings and industry events Authority: - Final decision-making on architecture, security posture, and technology expenditures - Full hiring and termination authority for technical teams Qualifications: - Over 15 years in SaaS engineering leadership roles - Over 10 years in executive positions with P and L responsibility - Hands-on experience with Kubernetes, CI/CD, observability tools, and infrastructure automation - In-depth knowledge of compliance frameworks such as HITRUST, SOC 2, ISO 27001, and PCI DSS - Bachelor's in Computer Science or related field; MBA preferred Why This Role Matters: BIG's AI innovations must be delivered quickly, securely, and at scale. The CTO ensures every model developed by CAIO reaches production with reliability and operational excellence.

Chief Artificial Intelligence Officer (CAIO) Mission: Lead the research, development, and continuous advancement of BIG's AI capabilities in generative translation, speech, vision, and decision-support. Transform innovation into intellectual property that drives all BIG product lines. Promote scientific rigor, ethical AI, and rapid experimentation for impactful delivery at startup speed. Reporting Structure: Reports to the Chief Executive Officer with a dotted line to the Board Technology and Ethics Committee. Directly manages the AI Research Lab with about 45 team members. Oversees an 18 million USD R and D budget. Closely collaborates with the Chief Technology Officer for scaled model deployment. Strategic Pillars and Key Outcomes (First 12 Months): 1. Model Innovation and Research: - Release Gen-3 multilingual transformer - Improve BLEU score by 6 points - Cut post-edit effort by 40 percent 2. AI Platform and Toolchain: - Launch distributed training cluster with 2 PFLOPS - Create a feature store - Achieve less than 6-hour model retrain cycles 3. Responsible and Ethical AI: - Complete company-wide AI governance playbook - Ensure 100 percent model compliance with bias and robustness audits 4. Talent and Ecosystem: - Hire 12 PhD researchers - Launch joint labs with two top universities and three strategic vendors 5. Thought Leadership and Intellectual Property: - File 8 new AI patents - Present at ACL, EMNLP, and NeurIPS - Publish annual BIG AI Impact Report Core Responsibilities: - Set AI research agenda for translation, LLMs, speech, and vision - Drive model experimentation and peer review - Manage data acquisition, labeling, and privacy policies - Lead AI Ethics Council and ensure legal compliance with regulations - Develop academic and vendor partnerships - Secure grants and joint research agreements - Promote a culture of open science and learning - Mentor AI-focused staff Authority: - Full authority over AI Research Lab budget and hiring - Final approval on model readiness, architecture, and ethical compliance - Chair of the patent committee for AI innovations Qualifications: - Over 20 years in AI and ML with at least 10 years leading research teams - Proven experience bringing models to production - Expertise in deep learning, generative models, translation, and speech AI - PhD in a relevant field preferred - Publications at major conferences such as ACL, EMNLP, ICML, or NeurIPS - Experience with AI governance and responsible AI programs - Strong executive communication and collaboration skills Why This Role Matters: BIG's leadership in language AI depends on turning research into scalable, responsible innovation. The CAIO ensures cutting-edge models deliver long-term business value and technical excellence.

Location: Sector 98, Noida (Work from Office) Shift: Rotational (US Hours) Responsibilities:  Manage and optimize workflow processes to enhance productivity and efficiency.  Identify and implement strategies to streamline workflows and reduce bottlenecks.  Ensure smooth and efficient operations by coordinating with different departments.  Develop and implement workflow improvements to enhance productivity and reduce errors.  Monitor project progress, anticipate issues, and resolve them proactively.  Ensure projects meet quality, time, and budget requirements.  Supervise entire projects  Prepare and present reports on workflow status to the management team.  Communicate effectively with stakeholders to ensure alignment and collaboration.  Identify areas for process improvement and implement changes to increase efficiency and productivity.  Collaborate with cross-functional teams to develop strategies to optimize workflow.  Ensure compliance with relevant regulations, policies, and procedures.  Maintain documentation and track progress to ensure adherence to standards.  Problem Solving  Leadership and Team Management Qualifications for Workforce Management:  Bachelor's or Master's Degree: A degree in business administration, operations management, information technology, or a related field is often preferred.  Experience: 16+ years of experience in workflow management, project management, and process optimization is crucial. Think global. Think BIG. Visit us: https://biglanguage.com Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/

Location: Sector 98, Noida Shift: US Shift Job Type: Full time Education: Bachelor's or Master's Degree. A degree in business administration, operations management, information technology, or a related field is often preferred. Experience: 5+ years of experience in workflow management, capacity planning and real time analysis is crucial. Responsibilities: - Real-Time Monitoring and Tracking - Identifying Deviations - Proactive Problem Solving and Adjustment - Dynamic Resource Allocation: Based on real-time data, make immediate adjustments to staffing levels and agent assignments to ensure service levels are met - Approving/Denying off-phone activities: Prioritizing incoming call volume over scheduled offline tasks if service levels are at risk - Managing Unexpected Events: Respond to unforeseen circumstances like sudden increases in call volume, agent absenteeism, or system downtimes by re-optimizing the workforce - Communication and Collaboration - Data Analysis and Reporting - Root Cause Analysis - Minimizing Idle Time and Overstaffing - Preventing Understaffing: Proactively address potential understaffing situations to avoid long customer wait times and frustrated customers - Enhancing Operational Efficiency: Contribute to the overall efficiency of the contact center by ensuring optimal utilization of resources. Skills required for a Real-Time Analyst: * Strong Analytical Skills * Technical Proficiency * Excellent Communication Skills * Problem-Solving Abilities * Adaptability * Attention to Detail * Teamwork and Collaboration Think global. Think BIG. Visit us: https://biglanguage.com LinkedIn: https://www.linkedin.com/company/big-language-solutions/mycompany/

Job Title - Power BI Anaylst Location - Sector 98, Noida Shift timings - US Shift (Night shift) Salary - INR 8-9 LPA Company Profile: At Big Language, we are committed to securing every individual's immediate and long-term financial goals, including our own. We are searching for a qualified individual to join us in financial providing a balanced combination of professional investment management and personalized planning. As a member of our finance team, you'll join like-minded professionals continually focused on sharpening skills and knowledge to remain at the top of our industry. Please find attached the below mentioned job description: A candidate with 5–6 years of strong experience in Power BI , SQL , and Advanced Excel . Our focus is on analyst experience rather than development. Experienced in Data Cleaning and Data Analysis. Preferred candidates will be with an academic background in Economics (Hons) , Mathematics (Hons) or Statistics (H) from Delhi University , or from another reputed institution for data analyst position.

Job Title - Project Coordinator Location - Sector 98, Noida Shift Timings - US Shift (Night shift) Salary - INR 5-7 LPA Immediate Joiners No. of positions - 12 Job Description To assist Project Managers in managing the efficiency and productivity of multilingual translation projects by scheduling and monitoring workflows and ensuring that all projects are strategized to be cost effective by means of departmental data analysis. Duties: ● Serve as the liaison between clients and the company ● Maintain CRM database up to date with all the information relevant to each account ● Monitor daily production of assigned projects ● Communicate on a daily basis with linguistic teams ● Prepare client quote and/or project, as needed ● Develop project workflows to help ensure lowest cost, while maintaining highest customer quality ● Ensure processes used meet all client and vendor contractual requirements ● Assist in management of linguistic teams according to project assignments ● Provide the translation team with all necessary tools in order to ensure delivery of a top-quality product; (i.e. translation tools training, glossaries, and guidelines) ● Schedule quality control processes for active or completed projects with a higher-level team member ● Ensure projects are completed and delivered to clients in a timely manner with the utmost attention to quality, following all established department and company ISO-documented quality processes ● Maintain effective vendor relationship to ensure quality product delivery ● Relay relevant complaints related to vendor, translation quality, and/or formatting to a higher-level team member and recommend needs to maintain the accounts in good standing ● Perform data entry to facilitate proper and timely invoicing Authority: ● Manage/choose work team for projects ● Purchase/vendor translation services Skills/Qualifications: ● 1+ years of project management experience ● Associates or Bachelor’s degree in Business Administration, Translation, or language related field ● Proficiency in Microsoft Office, Internet Explorer and Adobe ● Bilingual; Native fluency in at least one language and strong command of at least one other language. ● Excellent communication and interpersonal skills; ability to interact with all levels within the organization ● Strong business acumen, client services abilities and results-oriented approach ● Excellent verbal, written, and presentation skills ● Ability to work in a fast-paced team environment ● Attention to detail with emphasis on accuracy and quality ● Ability to prioritize work to efficiently balance multiple projects and deadlines

As a Power BI Analyst at Big Language located in Sector 98, Noida, you will be working in the US Shift (Night shift) with a salary ranging from INR 8-9 LPA. Big Language is dedicated to helping individuals achieve their financial goals through professional investment management and personalized planning. Join our finance team to collaborate with skilled professionals who are committed to continuous improvement and staying ahead in the industry. We are looking for a candidate with at least 5-6 years of robust experience in Power BI, SQL, and Advanced Excel. The primary focus of this role is on analyst experience rather than development. The ideal candidate should be proficient in Data Cleaning and Data Analysis. Candidates with an academic background in Economics (Hons) or Mathematics (Hons) from Delhi University or another reputable institution are preferred for the data analyst position. If you are passionate about data analysis, have a strong background in Power BI, SQL, and Advanced Excel, and possess experience in Data Cleaning and Data Analysis, we encourage you to apply and be a part of our dynamic finance team at Big Language.,

Job Title: Language Interpreter – English + [Bengali / Gujarati / Hindi / Nepali / Tamil] Department: Customer Support / Language Services Location: Sector 98, Noida, Uttar Pradesh, India. Job Type: Full-time Shift: US Shift (Rotational) PST Time Reporting To: Team Leader / Operations Manager Number of positions - 13 Immediate Joiners only Job Summary: We are seeking a skilled and experienced Language Interpreter fluent in English and [Second Language] to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers . You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times. Key Responsibilities: Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls. Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner. Accurately relay information without adding, omitting, or distorting the meaning. Handle confidential and sensitive information with discretion and professionalism. Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved. Work closely with team leads and QA to continuously improve communication quality and customer satisfaction. Adhere to call handling metrics , quality benchmarks, and compliance requirements. Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services. Required Skills & Qualifications: Fluency in English and Second Language – spoken Minimum 1-2 years of experience in an international call center , preferably dealing with U.S. customers . Prior experience in language interpretation is highly preferred. Excellent listening, retention, and note-taking skills . Strong interpersonal and communication skills , with the ability to maintain a professional tone. Ability to work in a fast-paced , high-pressure environment. Basic understanding of cultural sensitivities and appropriate communication etiquette. Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage. Educational Qualifications: Bachelor's degree in any discipline.

Role: Applied Machine Learning Engineer Location: Hybrid / Remote Team: AI & Innovation Reports to: VP of Artificial Intelligence Your Role At BIG Language Solutions, we're shaping the future of multilingual communication through cutting-edge AI. As an Applied Machine Learning Engineer, youll be instrumental in designing, building, and scaling ML-driven capabilities that enhance our translation, localization, and linguistic intelligence products. You will work across data science, engineering, and product teams to bring research into production and help us automate, augment, and accelerate human translation. This role is perfect for someone who thrives on experimentation, iteration, and deployment of ML models in real-world systems. You Will Adapt and fine-tune open-source LLMs and implement Retrieval-Augmented Generation (RAG) pipelines to perform specialized tasks, enhancing translation quality and workflow efficiency. Design, deploy, and optimize AI agents capable of enterprise-grade conversations, integrating them with internal systems via APIs, databases, and automation tools. Develop evaluation pipelines for LLM performance on multilingual tasks, and guide model selection or fine-tuning accordingly. Support the prototyping and productionization of AI-driven features that support localization workflows, with a focus on delivering scalable impact across translation and interpretation processes. Collaborate with cross-functional teams (engineering, product, and operations) to shape BIG Language AI’s roadmap Stay current with research in applied ML, especially around LLMs, sequence modeling, and cross-lingual representations. Requirements 3+ years of experience in applied Machine Learning, preferably with a focus on NLP or multilingual AI. Bachelor’s or Master’s degree in Computer Science, Machine Learning, Computational Linguistics, or related field. Proficiency in Python and ML frameworks such as PyTorch, TensorFlow, or HuggingFace Transformers. Experience building, training, evaluating, and deploying models in production environments. Strong understanding of NLP concepts such as information retreival, sequence modeling, NER, and machine translation. Experience with MLOps tools (e.g., MLflow, Weights & Biases, Docker, Kubernetes) is a strong plus. Excellent problem-solving skills and ability to work cross-functionally with product, data, and engineering teams.

Walk-in Drive: 4th August - 5th August 2025 Walk in Timings: 3 pm to 5 pm IST Address: BIG Language Solutions India Private Limited, Skymark One, 10th Floor, Sector 98, Noida Job Title: US Compliance and Onboarding Associate Immediate Joiners only Location: Noida (Work from Office) Shift: US Shift (8pm-5am IST) Job Summary: The US Compliance and Onboarding Associate is responsible for ensuring that all pre-employment and post-hire compliance requirements are met in accordance with federal, state, and client-specific regulations. This role also manages a smooth and efficient onboarding experience for new hires, ensuring timely completion of documentation and training. Key Responsibilities: • Coordinate end-to-end onboarding for new hires, including documentation, background checks, and system access. • Ensure compliance with federal and state employment laws, including I-9, E-Verify, and other regulatory requirements. • Track and maintain compliance records and documentation in accordance with company and client standards. • Liaise with internal teams (HR, Legal, IT, Payroll) to ensure all onboarding activities are completed on time. • Respond to inquiries from new hires, hiring managers, and clients regarding compliance or onboarding matters. • Identify process improvement opportunities and help implement best practices in compliance and onboarding workflows. Qualifications: • Delhi University students/ alumni preferred • Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. • 1–4 years of experience in HR US compliance, and US Onboarding • Strong knowledge of US employment laws and compliance requirements. • Experience with HRIS systems and applicant tracking systems (e.g., Workday, Taleo, or similar). • Excellent communication, organizational, and problem-solving skills. Preferred Skills: • Familiarity with client-specific onboarding requirements in healthcare, staffing, or similar regulated industries. • Experience handling high-volume onboarding across multiple states. Think global. Think BIG. Visit us: https://biglanguage.com LinkedIn: https://www.linkedin.com/company/big-language-solutions/mycompany

Walk-in Drive: 4th August - 5th August 2025 Walk in Timings: 3 pm to 5 pm IST Address: BIG Language Solutions India Private Limited, Skymark One, 10th Floor, Sector 98, Noida Job Title: US Compliance and Onboarding Associate Immediate Joiners only Location: Noida (Work from Office) Shift: US Shift (8pm-5am IST) Department: Corporate (Medix) Reports to: Manager Job Summary: The US Compliance and Onboarding Associate is responsible for ensuring that all pre-employment and post-hire compliance requirements are met in accordance with federal, state, and client-specific regulations. This role also manages a smooth and efficient onboarding experience for new hires, ensuring timely completion of documentation and training. Key Responsibilities: Coordinate end-to-end onboarding for new hires, including documentation, background checks, and system access. Ensure compliance with federal and state employment laws, including I-9, E-Verify, and other regulatory requirements. Track and maintain compliance records and documentation in accordance with company and client standards. Liaise with internal teams (HR, Legal, IT, Payroll) to ensure all onboarding activities are completed on time. Work with third-party vendors for background checks, drug screenings, and other verifications. Provide regular updates and reports to stakeholders on onboarding and compliance status. Respond to inquiries from new hires, hiring managers, and clients regarding compliance or onboarding matters. Identify process improvement opportunities and help implement best practices in compliance and onboarding workflows. Qualifications: Delhi University students/ alumni preferred Bachelors degree in Human Resources, Business Administration, or a related field preferred. 14 years of experience in HR US compliance, and US Onboarding Strong knowledge of US employment laws and compliance requirements. Experience with HRIS systems and applicant tracking systems (e.g., Workday, Taleo, or similar). Excellent communication, organizational, and problem-solving skills. Attention to detail and the ability to manage multiple priorities. Preferred Skills: Familiarity with client-specific onboarding requirements in healthcare, staffing, or similar regulated industries. Experience handling high-volume onboarding across multiple states. Think global. Think BIG. Visit us: https://biglanguage.com LinkedIn: https://www.linkedin.com/company/big-language-solutions/mycompany Show more Show less

You are a Language Interpreter fluent in English and [Second Language] responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times. You will provide real-time interpretation during customer calls, assist U.S. customers in resolving queries, handle confidential information with discretion, and maintain high-quality standards in interpretation. Your key responsibilities include providing accurate interpretation, assisting customers efficiently, maintaining communication quality, and adhering to call handling metrics and compliance requirements. You will work closely with team leads and QA to improve customer satisfaction. It is essential to stay updated with cultural nuances and client-specific information relevant to interpreting services. To excel in this role, you need fluency in English and [Second Language], 1-2 years of international call center experience, and prior experience in language interpretation. Strong listening, retention, and note-taking skills are required, along with excellent interpersonal and communication skills. You should be able to work in a fast-paced environment, understand cultural sensitivities, and be familiar with interpreting platforms and call center software. The ideal candidate holds a Bachelor's degree in any discipline and is an immediate joiner. This full-time position in Noida, Uttar Pradesh, India, involves working in a US Shift (Rotational) PST Time. If you meet these qualifications and are ready to contribute to our customer support team, we look forward to your application.,

As a Customer Service Representative in our organization, you will be part of the US Shift team located in Sector 98, Noida. We are looking for immediate joiners, and your date of joining will be on 11th August, 2025. You will be responsible for handling an International Voice Process and providing exceptional service to our customers. Your main responsibility will be to communicate effectively with customers through phone calls, emails, and chat. You will be expected to provide accurate and timely information regarding our products, pricing, and availability. Collaborating with internal departments to address and fulfill customer needs will also be a key aspect of your role. Additionally, you will be required to perform data entry tasks on various platforms to maintain records and update information. To excel in this role, you should have a minimum of 1-3 years of work experience in the US. Excellent phone etiquette, as well as strong verbal, written, and interpersonal communication skills, are essential for this position. The ability to multitask, stay organized, and prioritize your workload will also be crucial to succeed in this role. If you are someone who enjoys engaging with people, resolving issues proactively, and working in a dynamic customer service environment, we encourage you to apply for this position and be part of our dedicated team.,

Role: Speech AI Engineer – Real-Time Interpretation Location: Hybrid / Remote Team: AI & Innovation Reports to: VP of Artificial Intelligence About BIG Language Solutions BIG Language Solutions is a global Language Service Provider (LSP) delivering world-class translation and interpretation services for clients across industries. We combine human linguistic expertise with cutting-edge AI to make multilingual communication faster, more accurate, and more accessible. Our innovation spans both written and spoken language solutions—helping organizations break barriers in real time and at scale. Your Role We’re looking for an Speech AI Engineer to help bring our AI-powered interpretation services to the next level. You’ll work on the systems behind our Virtual Interpreter —an on-demand, AI-driven solution for live meetings and events—combining speech recognition, machine translation, and speech generation in real time. Your mission: enhance, optimize, and deploy interpretation-focused AI pipelines that deliver lower cost per session, consistent quality, and scalable global coverage . You’ll collaborate with engineering, product, and operations teams to take innovations from concept to production, ensuring seamless integration with platforms such as the Nice Interpretation Platform . This role is ideal for someone who thrives on building high-performance, multilingual AI systems that work in real-world, real-time environments. What You’ll Do Architect, build, and refine our next-generation Virtual Interpreter pipeline—starting from an existing proof of concept—by designing pre- and post-processing components (or reimagining the pipeline entirely) to achieve higher accuracy, usability, and production readiness. Build and deploy real-time QA scoring systems to assess interpretation quality during calls. Integrate AI interpretation capabilities into enterprise platforms (starting with the Nice Interpretation Platform) for seamless customer access. Optimize model inference speed and accuracy for real-time interpretation scenarios. Collaborate with product and operations teams to align AI development with interpretation service delivery goals. Keep up-to-date with research on ASR, machine translation, speech synthesis, and multilingual NLP to inform system improvements. Requirements 3+ years of experience in Applied Machine Learning , ideally with a focus on speech, NLP, or multilingual AI . Bachelor’s or Master’s degree in Computer Science, Machine Learning, Computational Linguistics, or related field. Strong Python skills and experience with ML frameworks such as PyTorch , TensorFlow , or HuggingFace Transformers . Experience working with automatic speech recognition (ASR) , machine translation , and speech generation models. Familiarity with MLOps tools (e.g., MLflow, Weights & Biases, Docker, Kubernetes) for deploying and maintaining production systems. Proven ability to design, train, evaluate, and optimize real-time ML systems. Knowledge of multilingual NLP concepts such as cross-lingual embeddings, sequence modeling, and quality evaluation metrics. Think global. Think BIG. Visit us: https://biglanguage.com Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/

Quality & Compliance Management Handle clients Accuracy Rate compliance reports, review monthly quality performance, and dispute inaccuracies. Handling of Accuracy Rate compliance reports should consist of: Review report Assign report to linguist for validation Review validation provided by linguist Communicate with client on accuracy disputed items Provide Team results and assign Team Leads to analyze root cause and create a corrective plan for the team. Document and follow up on defect trends, particularly DTP, PHI issues and turnaround related. Leads Style Guide and Glossary updates between Client and ISI. Coordinating monthly system-wide TM exchange sharing with client and managing Competitors TMs while working with MemoQ team to update versions in LV. A&G weekly Quality Report English and Spanish proficiency both in writing and verbal is a mandatory requirement. Think global. Think BIG. Visit us: https://biglanguage.com Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/

Role: Speech AI Engineer Real-Time Interpretation Location: Hybrid / Remote Team: AI & Innovation Reports to: VP of Artificial Intelligence About BIG Language Solutions BIG Language Solutions is a global Language Service Provider (LSP) delivering world-class translation and interpretation services for clients across industries. We combine human linguistic expertise with cutting-edge AI to make multilingual communication faster, more accurate, and more accessible. Our innovation spans both written and spoken language solutions—helping organizations break barriers in real time and at scale. Your Role We’re looking for an Speech AI Engineer to help bring our AI-powered interpretation services to the next level. You’ll work on the systems behind our Virtual Interpreter —an on-demand, AI-driven solution for live meetings and events—combining speech recognition, machine translation, and speech generation in real time. Your mission: enhance, optimize, and deploy interpretation-focused AI pipelines that deliver lower cost per session, consistent quality, and scalable global coverage . You’ll collaborate with engineering, product, and operations teams to take innovations from concept to production, ensuring seamless integration with platforms such as the Nice Interpretation Platform . This role is ideal for someone who thrives on building high-performance, multilingual AI systems that work in real-world, real-time environments. What You’ll Do Architect, build, and refine our next-generation Virtual Interpreter pipeline—starting from an existing proof of concept—by designing pre- and post-processing components (or reimagining the pipeline entirely) to achieve higher accuracy, usability, and production readiness. Build and deploy real-time QA scoring systems to assess interpretation quality during calls. Integrate AI interpretation capabilities into enterprise platforms (starting with the Nice Interpretation Platform) for seamless customer access. Optimize model inference speed and accuracy for real-time interpretation scenarios. Collaborate with product and operations teams to align AI development with interpretation service delivery goals. Keep up-to-date with research on ASR, machine translation, speech synthesis, and multilingual NLP to inform system improvements. Requirements 3+ years of experience in Applied Machine Learning , ideally with a focus on speech, NLP, or multilingual AI . Bachelor’s or Master’s degree in Computer Science, Machine Learning, Computational Linguistics, or related field. Strong Python skills and experience with ML frameworks such as PyTorch , TensorFlow , or HuggingFace Transformers . Experience working with automatic speech recognition (ASR) , machine translation , and speech generation models. Familiarity with MLOps tools (e.g., MLflow, Weights & Biases, Docker, Kubernetes) for deploying and maintaining production systems. Proven ability to design, train, evaluate, and optimize real-time ML systems. Knowledge of multilingual NLP concepts such as cross-lingual embeddings, sequence modeling, and quality evaluation metrics. Think global. Think BIG. Visit us: https://biglanguage.com Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/