Language Interpreter

Job Title:

Department:

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Job Type:

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Reporting To:

Number of positions

Immediate Joiners only

Job Summary:

Language Interpreter

Key Responsibilities:

• Provide

  real-time, consecutive or simultaneous interpretation

  between English and [Second Language] during customer calls.
• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
• Accurately relay information without adding, omitting, or distorting the meaning.
• Handle

  confidential and sensitive information

  with discretion and professionalism.
• Maintain

  high-quality standards

  in interpretation, ensuring clarity, tone, and context are preserved.
• Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
• Adhere to

  call handling metrics

  , quality benchmarks, and compliance requirements.
• Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Required Skills & Qualifications:

• Fluency in English

  and

  Second Language

  – spoken
• Minimum

  1-2 years of experience

  in an

  international call center

  , preferably dealing with

  U.S. customers

  .
• Prior experience in

  language interpretation

  is highly preferred.
• Excellent

  listening, retention, and note-taking skills

  .
• Strong

  interpersonal and communication skills

  , with the ability to maintain a professional tone.
• Ability to work in a

  fast-paced

  , high-pressure environment.
• Basic understanding of

  cultural sensitivities

  and appropriate communication etiquette.
• Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.

Educational Qualifications:

• Bachelor's degree in any discipline.