IT Support Executive

Company Description

Multidimensions specializes in supplying high-precision industrial components sourced from renowned manufacturers in Germany, Japan, and the USA to clients across India. The company provides critical products for automated plant and machinery used by both Original Equipment Manufacturers (OEM) and Maintenance, Repair, and Overhaul (MRO) teams. Serving an extensive range of industries including textiles and food processing, Multidimensions partners with leading brands like NSK, THOMSON, and GGB, providing tailored solutions for industrial applications. Their dedicated sales engineers offer technical expertise, enhancing customer experience beyond product distribution. Multidimensions is committed to delivering timely and hassle-free services with both stocked and imported products.

Job Summary:

The Junior IT Support Engineer will assist in maintaining and supporting the company’s IT infrastructure, ensuring smooth day-to-day technical operations. The role involves troubleshooting hardware, software, and network issues, managing IT assets, coordinating with vendors or consultants, and supporting users across the organization.

Key Roles & Responsibilities:

Technical Support:

• Diagnose and resolve basic hardware, software, and network-related issues.
• Troubleshoot and support desktops, laptops, printers, scanners, and other peripheral devices.
• Assist in maintaining and supporting the organization’s workstations and servers.
• Provide IT assistance for meeting room setups and online conferences.

System Administration:

• Install and update operating systems and software applications.
• Create and manage email accounts, software licenses, and system access for new users.
• Support data backup activities and basic database management.
• Assist in managing the server room and ensuring proper system functioning.

Asset & Policy Management:

• Maintain up-to-date records of IT hardware and software inventory.
• Ensure compliance with internal IT policies and help communicate updates to users.
• Coordinate with consultants or vendors for system updates and troubleshooting.

Cybersecurity & Maintenance:

• Follow cybersecurity best practices and assist in monitoring systems for potential risks.
• Perform regular checks to ensure data safety and backup completion.
• Support CCTV system maintenance and ensure functionality.

Qualifications & Experience:

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
• 1–2 years of hands-on experience in IT support or system administration.
• Basic knowledge of Windows OS, MS Office 365, LAN/WAN, and server environments.
• Understanding of IT security principles and backup systems is an advantage.

Skills Required:

• Strong troubleshooting and problem-solving skills.
• Good communication and coordination abilities.
• Eagerness to learn and adapt to new technologies.
• Detail-oriented with good organizational skills.
• Ability to work effectively in a team environment.

Employment Type: Full-time

Work Mode: On-site