IT Support Executive

Role & responsibilities

JOB PROFILE: IT Support Executive.

•Technical Support:

• Provide first-level support to users experiencing technical issues with hardware,software, and network systems.
• Diagnose and troubleshoot hardware and software problems.
• Respond to support requests and resolve them in a timely manner.
• Manage Biometric Device Connectivity & Attendance through Portal.
• Updating IT Assets on Inventory Portal.

•System Maintenance:

• Perform regular maintenance tasks, including software updates, patches, andAutomated backups for Users.
• Monitor system performance and ensure that systems are running efficiently.

•User Assistance:

• Assist users with setting up and configuring computer systems and applications.
• Provide training and guidance on using IT systems and software.

•Incident Management:

• Log, track, and manage incidents and service requests using a ticketing system.
• Escalate complex issues to higher-level support or specialized technicians whennecessary.

•Network Management:

• Support and maintain the organization's local area network (LAN) and wide areanetwork (WAN).
• Troubleshoot network connectivity issues and coordinate with Vendor.

•Security:

• Implement and monitor security measures to protect data, software, and hardware.
• Educate users on best practices for IT security and ensure compliance with companypolicies.

•Documentation:

• Maintain accurate records of support requests, resolutions, and IT assets.
• Create and update technical documentation and user manuals.

•Collaboration:

• Work closely with other IT team members and departments to ensure seamless IToperations.

Preferred candidate profile

JOB Location: Hazira, Surat Company Name: iRISE INDIA PVT LTD. Address: C/O AM/NS Site, Entry Gate of RoRo RoPax Ferry Terminal, Hazira, Gujarat.