IT Support Executive

1 - 2 years

2 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

JOB PROFILE: IT Support Executive.

•Technical Support:

  • Provide first-level support to users experiencing technical issues with hardware,software, and network systems.
  • Diagnose and troubleshoot hardware and software problems.
  • Respond to support requests and resolve them in a timely manner.
  • Manage Biometric Device Connectivity & Attendance through Portal.
  • Updating IT Assets on Inventory Portal.

•System Maintenance:

  • Perform regular maintenance tasks, including software updates, patches, andAutomated backups for Users.
  • Monitor system performance and ensure that systems are running efficiently.

•User Assistance:

  • Assist users with setting up and configuring computer systems and applications.
  • Provide training and guidance on using IT systems and software.

•Incident Management:

  • Log, track, and manage incidents and service requests using a ticketing system.
  • Escalate complex issues to higher-level support or specialized technicians whennecessary.

•Network Management:

  • Support and maintain the organization's local area network (LAN) and wide areanetwork (WAN).
  • Troubleshoot network connectivity issues and coordinate with Vendor.

•Security:

  • Implement and monitor security measures to protect data, software, and hardware.
  • Educate users on best practices for IT security and ensure compliance with companypolicies.

•Documentation:

  • Maintain accurate records of support requests, resolutions, and IT assets.
  • Create and update technical documentation and user manuals.

•Collaboration:

  • Work closely with other IT team members and departments to ensure seamless IToperations.

Preferred candidate profile

JOB Location: Hazira, Surat Company Name: iRISE INDIA PVT LTD. Address: C/O AM/NS Site, Entry Gate of RoRo RoPax Ferry Terminal, Hazira, Gujarat.

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