IT Support Executive

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Reporting To:

Location:

Industry:

Position Overview

Key Responsibilities

• Provide first-level (L1) IT support for desktops, laptops, printers, POS machines, and basic network issues.
  
• Handle user onboarding/offboarding, system access requests, and basic troubleshooting.
  
• Support hotel and office staff with day-to-day IT issues and escalate to vendors when required.
  
• Maintain smooth functioning of basic IT services without business disruption.
  

• PMS, POS, CRM systems
  
• Network, Wi-Fi, and internet services
  
• CCTV, access control, and telecom systems
  
• Raise tickets, track progress, and ensure timely resolution.
  
• Act as a single point of contact between business users and IT vendors.
  

• Maintain IT asset inventory (laptops, desktops, POS, printers, routers, etc.).
  
• Track asset allocation, movement, and basic lifecycle records.
  
• Coordinate with management for hardware purchases and replacements.
  

• Perform basic checks on:
  
• Internet connectivity
  
• Wi-Fi availability
  
• Network devices (routers, switches – basic level)
  
• Escalate complex network or security issues to vendors.
  

• Maintain basic IT documentation, SOPs, and asset records
  
• Ensure users follow basic IT policies and data security practices.
  
• Assist management during audits by sharing required IT information.
  

Skills & Competencies

• Basic knowledge of IT support, hardware, and troubleshooting
  
• Familiarity with Windows OS, MS Office, basic networking concepts
  
• Ability to coordinate with vendors and follow up on issues
  
• Good communication and problem-solving skills
  
• Willingness to learn and grow under guidance
  

Qualifications & Experience

• 2–3 years in IT support / desktop support / junior IT role
  
• Hospitality experience is not mandatory