IT Support Executive

3 years

0 Lacs

Posted:22 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Department:

Information Technology

Reporting To:

Management / Owner’s Office

Location:

Corporate Office + Hotel Property Support

Industry:

Hospitality / Real Estate

Position Overview

We are looking for a base-level IT support professional to manage day-to-day IT support and coordination across hotel and real estate operations.This is a hands-on support role, where all major implementations and complex technical work are handled by third-party vendors.The role focuses on system monitoring, user support, coordination with vendors, and ensuring smooth IT operations across properties.

Key Responsibilities

A. IT Support & Operations
  • Provide first-level (L1) IT support for desktops, laptops, printers, POS machines, and basic network issues.
  • Handle user onboarding/offboarding, system access requests, and basic troubleshooting.
  • Support hotel and office staff with day-to-day IT issues and escalate to vendors when required.
  • Maintain smooth functioning of basic IT services without business disruption.
B. Vendor Coordination & Follow-ups
Coordinate with third-party vendors for:
  • PMS, POS, CRM systems
  • Network, Wi-Fi, and internet services
  • CCTV, access control, and telecom systems
  • Raise tickets, track progress, and ensure timely resolution.
  • Act as a single point of contact between business users and IT vendors.
C. Asset & Inventory Management
  • Maintain IT asset inventory (laptops, desktops, POS, printers, routers, etc.).
  • Track asset allocation, movement, and basic lifecycle records.
  • Coordinate with management for hardware purchases and replacements.
D. Basic Systems & Network Support
  • Perform basic checks on:
  • Internet connectivity
  • Wi-Fi availability
  • Network devices (routers, switches – basic level)
  • Escalate complex network or security issues to vendors.
E. Documentation & Compliance
  • Maintain basic IT documentation, SOPs, and asset records
  • Ensure users follow basic IT policies and data security practices.
  • Assist management during audits by sharing required IT information.
Requirements

Skills & Competencies

  • Basic knowledge of IT support, hardware, and troubleshooting
  • Familiarity with Windows OS, MS Office, basic networking concepts
  • Ability to coordinate with vendors and follow up on issues
  • Good communication and problem-solving skills
  • Willingness to learn and grow under guidance

Qualifications & Experience

  • 2–3 years in IT support / desktop support / junior IT role
  • Hospitality experience is not mandatory

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