IT Support Engineer

Key Responsibilities

1. Website & Digital Maintenance

• Maintain, troubleshoot, and update the organization’s website, plugins, and associated software.
• Manage forms, scripts, and ensure SMTP email functionality.
• Monitor website performance, user engagement, and speed optimization.

2. Microsoft 365 Administration

• Manage and configure Microsoft 365 admin for organizational accounts.
• Oversee Outlook, Office 365, SharePoint, Entra, and Exchange.
• Coordinate with Microsoft Non-Profit liaison for licenses and services.

3. Cloud Server Management

• Manage and configure Digital Ocean Cloud Server droplets.
• Perform regular backups and ensure uptime monitoring.
• Troubleshoot hosting and server issues promptly.

4. Digital Payments & Donation Tracking

• Configure and maintain donation/payment gateway systems.
• Implement tracking links for campaigns and generate monthly donation reports.
• Ensure secure and seamless donor experience online.

5. SEO & Analytics

• Conduct periodic SEO audits to improve search rankings.
• Optimize website content, meta tags, and structure for visibility.
• Provide monthly analytics and lead-generation reports (traffic, sources, conversions).

6. IT Troubleshooting & Support

• Provide same-day resolution for urgent IT issues (emails, server, software access).
• Maintain a troubleshooting log of issues and resolutions.
• Offer support for staff hardware/software problems as needed.

7. Google Business Profile & Local SEO

• Maintain and update the organization’s Google Maps / Business profile.
• Manage reviews, update information, and improve local SEO visibility.

8. Data Security & Backups

• Ensure weekly automated data and server backups.
• Conduct regular security checks to prevent malware and phishing risks.

9. Social Media Management

• Manage official social media handles (Facebook, Instagram, LinkedIn, X, YouTube).
• Schedule and publish engaging posts aligned with communication goals.
• Respond to queries, comments, and maintain positive engagement.
• Track social media analytics and share monthly reports.

10. Digital Marketing

• Support digital campaigns, email marketing, and ad promotions.
• Implement tracking links for online campaigns.
• Monitor campaign performance and optimize for better reach and engagement.
• Suggest new tools and strategies for brand visibility and donor engagement.

11. Automation & Integration

• Automate recurring reports (SEO, analytics, donations, social media).
• Explore CRM/donor system integration with website and social channels.
• Suggest upgrades to improve IT and digital efficiency.

Job Types: Full-time, Contractual / Temporary, Freelance

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person