IT Support Engineer

As an IT Support Engineer in our organization, your primary responsibility will be to handle system installations, troubleshoot hardware/software issues, provide L1/L2 technical support, and ensure smooth IT operations. Your role will require strong technical expertise, problem-solving skills, and consistency in IT maintenance. - Install, configure, and maintain hardware, software, and network equipment. - Provide L1/L2 technical assistance to employees and resolve issues promptly. - Diagnose system, network, and application problems. - Manage user accounts, security updates, and data backups. - Monitor system performance and ensure minimal downtime. - Coordinate with vendors for hardware repairs or replacements. - Maintain documentation of IT inventory, configurations, and support logs. Qualifications Required: - Bachelors degree in Computer Science, IT, or related field. - 4-7 years of hands-on IT support experience. - Strong knowledge of Windows/Linux OS, networks, and troubleshooting. - Familiarity with system configuration, antivirus/security tools, and IT protocols. - Good communication and problem-solving abilities. In addition to the above responsibilities and qualifications, it would be beneficial to have experience in server maintenance and cloud support. Certifications like CCNA, A+, MCSA, or related technologies are considered a plus.,