IT Support Engineer

IT Support Engineer

Key Responsibilities

Technical Support & Troubleshooting:

• Provide first-line technical support for hardware, software, and networking issues across the organization.
• Troubleshoot and resolve Windows and MacBook issues via email, phone, or in person.
• Resolve LAN, WAN, VPN, and Wi-Fi connectivity issues effectively.
• Coordinate with third-party vendors for escalated hardware/software issues and support.
  

IT Asset Management & Procurement

• Install, configure, and maintain laptops, desktops, printers, mobile devices, and network devices (e.g., WiFi Access Points).
• Manage the asset inventory register and rental assets.
• Assist in the procurement of IT equipment and peripherals through the internal approval process.
• Verify vendor invoices and submit them to the accounts team for processing.
  

Employee Onboarding & Offboarding

• Support onboarding and offboarding activities by provisioning/de-provisioning hardware and access (e.g., system login credentials, email accounts).
• Dispatch and handover welcome kits and required IT assets to new joiners.
  

System Administration

• Manage and administer Google Workspace and Slack admin portals.
• Monitor system performance to ensure optimal availability and uptime.
• Manage and maintain physical security infrastructure including door access systems and CCTV cameras.
  

Compliance & Security

• Collaborate with the Security team to manage tools like ManageEngine and CrowdStrike.
• Work with the Security Engineer to support ISO and SOC2 compliance efforts.
  

Other Administrative Responsibilities

• Maintain courier records and support related documentation.
• Coordinate maintenance activities for office printers with vendors.
  

Requirements

Qualifications:

• Bachelor's degree in Computer Science, IT, or a related field preferred.
• Relevant certifications (CompTIA A+, Network+, Google Workspace Admin, etc.) are a plus.
• 4+ years of experience in IT support or desktop support roles.
• Strong hands-on experience with Windows and MacOS systems.
• Exposure to managing SaaS platforms like Google Workspace, Slack, and endpoint security tools.