WebLineIndia logo

IT Support Engineer / IT Support Executive

26 years

0 Lacs

ahmedabad

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

support software development consulting reliability ai automation mobile creativity security model network macos linux patch management wan vpn installation maintenance storage documentation procurement compliance audit networking tcp ip dhcp server jira freshservice troubleshooting communication service azure aws cybersecurity certifications addition recognition learning certification content

Work Mode

Remote

Job Type

Part Time

Job Description

About Us

We’re WeblineIndia ! A global software development, consulting and outsourcing company helping businesses build smarter, faster and scalable digital products since 1999. With 26+ years in the industry, 3500+ successful deliveries and clients across 25+ countries, we’ve earned a reputation for reliability and results.


Our secret sauce?


AI + HI (Artificial + Human Intelligence). We combine deep technical expertise with human-driven thinking to craft software that doesn’t just work but wins. Whether it’s AI automation, custom development, mobile apps or cloud solutions, our 165+ professionals bring skills, precision and creativity to every build.


We’re ISO 9001 and ISO 27001 certified. So quality and security aren’t buzzwords here, they’re a standard practice. And with our proven RelySore model that helps clients save up to 50% on costs while boosting ROI, we keep global businesses ahead of the curve.


If you’re looking for a place that values skill over titles, speed over hierarchy and outcomes over excuses — this is where you’ll feel at home.

Because here’s the thing: We Grow, When You Grow.

Job Description

We are seeking a dedicated and skilled IT Support Engineer to join our team. The ideal candidate will provide technical assistance to internal users, maintain IT infrastructure, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, customer-centric thinking, and the ability to work in a fast-paced environment.

Key Responsibilities

Technical Support

  • Provide Level 1/Level 2 support for desktops, laptops, printers, and network devices.
  • Troubleshoot issues related to Windows OS, macOS, Linux (basic), Office 365, and enterprise applications.
  • Install, configure, and maintain hardware, software, and peripherals.
  • Handle system upgrades, patch management, and regular maintenance.
  • Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues.
  • Manage user accounts, permissions, and access through Active Directory.

Infrastructure & Monitoring

  • Assist in maintaining network devices (routers, switches, firewalls).
  • Monitor system performance and ensure uptime.
  • Support installation and maintenance of servers, cloud solutions, backups, storage devices, etc. (as applicable).
  • Ensure IT assets are tracked, updated, and maintained.

User Support

  • Respond to user queries via email, phone, or ticketing system.
  • Provide timely resolution and escalate issues to senior engineers when needed.
  • Train employees on basic IT usage, security practices, and software tools.

IT Administrative Tasks

  • Maintain logs, documentation, and SOPs.
  • Support procurement of IT hardware/software.
  • Ensure compliance with IT security policies and audit requirements.


Requirements

Required Skills & Qualifications

  • 3+ years of experience as IT Support Engineer / Desktop Support / Technical Support.
  • Strong knowledge of:
    • Windows OS (7/10/11), macOS basics
    • Office 365 / Outlook / Email configurations
    • Networking (TCP/IP, DNS, DHCP, VPN)
    • Active Directory & basic server concepts
  • Experience with ticketing tools (Jira, Freshservice, Zoho Desk, etc.).
  • Good troubleshooting and diagnostic skills.
  • Excellent communication and customer-service orientation.
  • Ability to handle multiple tasks and work independently.

Preferred / Good-to-Have Skills

  • Knowledge of cloud platforms (Azure, AWS, Google Workspace)
  • Basic understanding of cybersecurity and endpoint protection tools
  • Experience with remote support tools (AnyDesk, TeamViewer, RDP)
  • Certifications like:
    • CompTIA A+ / N+
    • Microsoft Certified: Modern Desktop Administrator
    • CCNA (basic networking)


Benefits

What is in for you?

At WeblineIndia, in addition to competitive salary, we also provide an extensive benefits package which includes.
  • 5-days working.
  • On-site international work opportunities.
  • Creative freedom to work.
  • Work-life balance.
  • Festive Holidays.
  • Paid Leaves.
  • Monetary incentives.
  • Referral benefits.
  • Various Awards & Recognition programs.
  • Sponsored learning & certification programs.
  • Fun events.
  • And so much more.


Join our team and contribute to our mission of delivering exceptional content that promotes our software solutions and services and engages our target audience.

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