IT Support Engineer / IT Specialist

Requirements

About Us
Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to “Create value in a global marketplace where anyone can buy & sell.” From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission. Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realize their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses including logistics, B2C platform, blockchain, and sports team management. For our services to be utilized by people worldwide; however, there is still a mountain of work ahead of us. This endeavor naturally requires the capability of the best talent and minds, and that is exactly the reason for us to launch the India Center of Excellence. With your help, we will continue to take on the world stage and strive to grow into a successful global tech company. Our Culture
To achieve our mission at Mercari, our organization and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our three values: Go Bold, All for One, and Be a Pro and Move fast. Our organization is also shaped by our four foundations: Sustainability, Diversity & Inclusion, Trust & Openness, and Well-being for Performance. Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organization. We invite you to read the which summarizes the behaviors and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognized, and where they can thrive while holding dear to Mercari’s culture

Key Responsibilities:
As an IT Security Specialist at Mercari India, you will be responsible for managing, operating, and improving the company’s IT security environment. You’ll play a key role in building a strong security culture, optimizing enterprise IT systems, and laying the foundation for secure and resilient IT operations.

In this role, you will help drive business growth by ensuring the secure, efficient, and cost-effective management of enterprise IT accounts and assets. You’ll also support the development of security-conscious practices across the organization.

Success in this role requires the ability to quickly understand business challenges, propose IT-driven solutions, and apply strong project management and communication skills to help empower Mercari employees through a robust and secure IT infrastructure.

• Install, configure, and perform day-to-day operations and administration of IT security solutions (such as IAM, MDM, EDR, and DLP) on Mercari India endpoints and network environments.
• Review and advise on endpoint and corporate network configurations to identify deviations from Mercari security standards.
• Maintain the confidentiality, integrity, and availability of the endpoint and corporate network environments, and enforce the Acceptable Use Policy.
• Collaborate with the Corporate Engineering Team to design and implement a stable, secure, and optimized IT environment for Mercari India.
• Conduct vulnerability assessments to identify and mitigate risks.

• Provide subject matter expertise in the development of security policies and guidelines for Mercari India.
• Collaborate with the Mercari Japan IT and Security teams to drive fundamental improvements in IT security operations and implement best practices through engineering-led solutions.
Collaborate with the Mercari Japan Security team to investigate incidents that occur in Mercari India and provide recommendations to prevent future occurrences.

Mandatory Qualifications:

• Bachelor’s degree or equivalent practical experience in cybersecurity or IT security-related fields.
• Strong understanding of core computer security concepts (e.g., the CIA triad, principle of least privilege, authentication vs. authorization).
• Hands-on experience in building, administering, and improving IT security tools and solutions (IAM, MDM, EDR, DLP, etc.).
Strong problem-solving skills and the ability to troubleshoot and resolve issues independently.

Desired Qualifications:

• Solid understanding of Zero Trust architecture principles and their practical application.
• Experience configuring and managing public cloud platforms (e.g., GCP, Google Workspace, AWS, Azure).
• In-depth knowledge of IT infrastructure: TCP/IP, networking, servers, authentication, directory services, and endpoint management.
• Experience or motivation to automate routine tasks using scripting or engineering approaches.
• Familiarity with security and privacy compliance standards such as PCI-DSS, ISO/IEC 27001, and GDPR.
• Ability to clearly communicate security risks and mitigation strategies to both technical and non-technical audiences.
• Conversational Japanese proficiency is a plus.

Benefits

Employment Status

Full-time

Office

Bangalore

• To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore office, especially during the initial office setup phase
• We will continue to review and update the policy to address future organizational needs

Work Hours

• Full flextime (no core time)
• Flexible to choose working hours other than team common meetings

Media

Owned Media

• Mercari Engineering Portal
• AI at Mercari portal
• Mercan - Introduces the people that make Mercari
• Mercari US Blog

Related Articles

• Personalize to globalize:How Mercari is reshaping their app, their company, and the world | mercan
• The Providers of the Safe and Secure Mercari Experience: The TnS Team, Introduced by Its Members! | mercan