IT Support Engineer

3 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

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Job Summary

We are looking for a proactive IT Support Engineer (L1) to provide day-to-day technical assistance to onsite and in-house employees. The candidate will handle Windows OS issues, hardware and software troubleshooting, Autodesk and Microsoft Office application support, user account management, and basic network/domain activities. The role also includes IT asset management and coordination for shift planning and onboarding activities.


Key Responsibilities:

  • Provide onsite and in-house desktop/laptop support for hardware and Windows OS issues.
  • Install, configure, and troubleshoot Autodesk applications (Revit, BIM Collaborate Pro, AutoCAD, Navisworks).
  • Support and resolve issues in Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint).
  • Manage asset allocation and inventory for IT equipment.
  • Create and manage user accounts in Active Directory and Firewall.
  • Assist in basic network troubleshooting (LAN, IP configuration, connectivity).
  • Coordinate with managers for shift rosters and onboarding setup.
  • Maintain documentation of incidents, assets, and daily support activities.
  • Flexible to work in extended hours when required to support business operations.


Qualifications & Skills:

  • Diploma or Bachelor’s in Computer Science / IT.
  • 1–3 years of experience in desktop or end-user IT support.
  • Strong knowledge of Windows OS, Autodesk, and Microsoft 365 applications.
  • Basic understanding of Active Directory, DNS, DHCP, and Firewall systems.
  • Excellent troubleshooting and communication skills.
  • Experience with ticketing tools is an advantage.

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