IT Support Engineer

You will be working at Techdome, a company dedicated to delivering innovative technology solutions and fostering a culture of collaboration and growth. As an IT Support Engineer, your main role will be to manage and optimize the company's IT systems to ensure smooth day-to-day operations. Here are the details of your responsibilities and qualifications: **Key Responsibilities:** - **Firewall and Security Management:** - Manage, monitor, and maintain firewalls such as Sophos to ensure network security. - Configure firewall policies, VPNs, and intrusion prevention systems (IPS). - Regularly update firewall firmware and troubleshoot connectivity issues. - Identify and mitigate potential security threats across the network. - **Infrastructure Management:** - Install, configure, and maintain IT systems, including servers, storage devices, and endpoints. - Monitor the performance of hardware and software systems to ensure optimal functionality. - Perform routine updates, backups, and maintenance for IT systems and applications. - **Software Installation And Management:** - Install, configure, and update software applications across company systems. - Manage software licenses and compliance with company policies. - Assist teams with deploying new tools and technologies. - **Network Management:** - Ensure stable and secure network connectivity across all office locations (Indore, Hyderabad, and remote teams). - Troubleshoot network issues, including LAN/WAN performance and connectivity. - Collaborate with service providers to resolve complex network-related problems. - **Technical Support:** - Provide Level 1 and Level 2 technical support for hardware, software, and network issues. - Manage IT support tickets, ensuring prompt issue resolution and minimal downtime. - Maintain an updated knowledge base of common issues and their solutions. - **Collaboration And Documentation:** - Work closely with cross-functional teams to meet their IT requirements for projects and operations. - Develop and maintain IT documentation, including system configurations, network diagrams, and user guides. - Train employees on best practices for using IT systems and tools. **Qualifications and Skills:** - Bachelors degree in Information Technology, Computer Science, or related field. **Experience:** - 2-5 years of experience in IT support, system administration, or network management. **Technical Skills:** - Hands-on experience with firewall management, specifically Sophos or similar. - Strong knowledge of networking concepts, including VLANs, routing, and VPNs. - Proficiency in Windows, macOS, and Linux operating systems. - Experience with cloud platforms like AWS, Azure, or Google Cloud. - Familiarity with IT monitoring tools and system diagnostics. **Soft Skills:** - Excellent problem-solving skills and a proactive approach to IT challenges. - Strong organizational skills and attention to detail. - Effective communication and interpersonal skills. **Preferred Certifications:** - Certifications such as CompTIA Security+, CCNA, Sophos Firewall Certification, or ITIL Foundation are a plus.,