IT Solutions Architect

Summary/Objective

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.

As an IT Solutions Architect in our Center of Excellence, you’ll design the systems and patterns that power identity, automation, device management, and AI-enabled support. You’ll work closely with IT engineers, InfoSec, and business stakeholders to create solutions that are simple, secure, and built to scale.

What you’ll do

• Design and document technical architecture across key IT systems: identity (Okta), endpoint management (Intune, Jamf), collaboration (Slack, GWS), and support tooling (Jira, OpenAI).
• Create playbooks, system diagrams, and reusable patterns to drive clarity and consistency across the org.
• Lead discovery, requirements gathering, and solution design for new tools, integrations, and platform enhancements.
• Provide architectural guidance and guardrails to engineering teams — ensuring a scalable and secure implementation.
• Evaluate vendors and third-party tools for technical fit, integration potential, and long-term supportability.
• Partner with InfoSec and Compliance to ensure architecture aligns with privacy, risk, and regulatory goals.
• Drive simplification and automation across IT workflows, especially in provisioning, access, and support delivery.
• Serve as a subject matter expert and internal consultant for major cross functional IT projects.

What you bring

• 5+ years in IT architecture, systems engineering, or technical consulting roles.
• Deep hands-on experience with:

1. Identity & access: Okta
2. Device management: Kandji, Jumpcloud
3. Collaboration: Slack, Google Workspace
4. Support operations: Jira, OpenAI or other AI platforms

• A strong grasp of modern IT principles: Zero Trust, least privilege, infrastructure as-code, and AI-powered ops.
• The ability to turn complex requirements into elegant, practical solutions.
• Clear, confident communication skills — both technical and non-technical.
• A proactive mindset, with a love of documentation and continuous improvement.

Bonus points if you

• Have built architectural frameworks from the ground up in a fast-paced, SaaS environment.
• Are comfortable navigating hybrid or multi-SaaS ecosystems.
• Have experience with scripting or automation tools like Python, PowerShell, Zapier, or Workato.
• Have helped implement or scale AI tools for auto-triage, support deflection, or intelligent workflows.