IT Service Management Business Process Analyst

ExxonMobil s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.

ExxonMobil s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.

ExxonMobil s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.

The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil s operations around the globe.

ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework.

To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India .

Responsible for ensuring strong understanding of and adherence to IT Service Management/ITIL processes across EMIT. Work closely with stakeholders to expand the adoption of Incident, Change, Request, and Problem Management and achieve full value from ServiceNow capabilities. End to end planning and stewardship of rolling out new ServiceNow module capabilities. ServiceNow is emerging as a key IT ERP system and will be involved in multiple projects to facilitate GBS and other corporate strategies.

• Define, maintain, and communicate IT Service Management (ITSM) policies and guardrails


• Actively monitor health of ITIL/ITSM processes and define improvement opportunities.


• Define/translate process requirements to user stories for ServiceNow ITSM system for development/implementation.


• Develop implementation strategy and design requirements to enable new functionality in ServiceNow.


• Engagement with key stakeholders to ensure ServiceNow is used effectively to meet their strategic objectives.


• SME for Incident, Change, Request, and Problem management use of ServiceNow for the corporation


• Interaction with ServiceNow vendor to understand new functionality, report new issues, or request enhancements.


• Provide training for ITIL/ITSM processes and related use of ServiceNow ITSM system for global participants.

Skills and Qualifications

• B.S, BCA, BBA or any computer application related degrees or relevant


• 1 to 3 years of equivalent work experience in ITIL or ITSM


• Familiarity with incident, change, and request usage. ITIL or ServiceNow training not required but beneficial.


• Background in IT operations (FI or applications).


• Strong communication skills - The success of ITSM practices corporate wide rely on effective communication of the benefits, risk consequences, and applicability.


• Strong MOC skills in order to coordinate changes to processes and system usage across EMIT and in some cases business users.


• UX knowledge and experience beneficial for the process and interface/portal design/update.


• Familiarity with incident, change, and request usage. ITIL or ServiceNow training not required but beneficial.


• Background in IT operations


• ITIL, Change Management
  
  
  
  

Preferred Qualifications/ Experience

• Strong communication skills - The success of ITSM practices corporate wide rely on effective communication of the benefits, risk consequences, and applicability.


• UX knowledge and experience beneficial for the process and interface/portal design/update.

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:

• Competitive compensation


• Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits


• Retirement benefits


• Global networking & cross-functional opportunities


• Annual vacations & holidays


• Day care assistance program


• Training and development program


• Tuition assistance program


• Workplace flexibility policy


• Relocation program


• Transportation facility

Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company s eligibility guidelines.

• Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India .


• Follow us on LinkedIn and Instagram


• Like us on Facebook


• Subscribe our channel at YouTube

ExxonMobil is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.

ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.