Director- Collection Strategy

About the Role

Director- Risk & Collections Strategy & Insights Lead will be responsible for developing and implementing global strategies for Risk and collections across multiple markets. This role will combine strategic planning with deep analytical insights to drive improvements in collection efficiencies and Portfolio Insights. The individual will collaborate with cross-functional teams, lead strategic initiatives, and harness data-driven insights to optimize Risk and collection strategies.

Key Responsibilities

Strategy Development:

Develop, implement, and monitor Risk and collections strategies to optimize Collections and recovery rates, minimize delinquencies, and reduce loss rates across diverse markets. Align strategy with business needs, ensuring a balance between standardization and localization. 

Lead strategic initiatives aimed at enhancing the efficiency and effectiveness of collections processes, including digital transformation and automation. 

Collections Insights & Analytics:

Analyse portfolio performance and collections data to identify trends, opportunities, and areas for improvement. 

Build and maintain a robust framework for measuring and reporting on collections performance, including KPIs, benchmarks, and dashboards. 

Generate actionable insights from data to inform strategy adjustments and decision-making. 

Collaborate with teams to enhance predictive models for collections. 

Reporting & Performance Management:

Develop and maintain regular reporting on the effectiveness of collections strategies and initiatives. 

Establish and monitor performance metrics to evaluate the success of strategies and make data-driven adjustments as needed.

Ensure compliance with regulatory requirements and internal policies across all markets.

Processes

Work closely with senior leadership, regional teams, and other stakeholders to ensure alignment of collections strategies with broader business objectives. Present insights and strategic recommendations to key stakeholders 

Facilitate collaboration between global and regional teams to share best practices and drive continuous improvement.

People & Talent

Lead and mentor a team of collections strategy and MI analyst fostering a culture of high performance and continuous learning. Ensure the team is equipped with the necessary tools and resources to succeed in their roles. 

Risk Management

The ability to identifying, assessing, monitoring, controlling and mitigating risks, identify key issues based on Operational Risk Framework and put in place appropriate controls and measures.

What you would possess already:

• 8+ years of experience in Risk and collections strategy, risk management, or related areas, with a strong focus on global or multi-market environments. 
• Strong analytical skills, with experience in leveraging data to drive insights and decision-making. 
• Excellent leadership and stakeholder management skills.
• Bachelor's or Master’s degree in finance, Economics, Business, or a related field. 
• Training - SAS/SQL knowledge preferred