IN_Manager_CX Strategist_Customer Consulting_Advisory

About the Role
We are seeking a Manager Strategist who combines structured strategic thinking with creativity and customercentric problemsolving. This role sits at the intersection of consulting, strategy, and customer experience (CX) designed for someone who thrives on solving complex business problems while crafting meaningful customer journeys.
This is a left + right brained role analytical rigor meets creative vision. Ideal for candidates from toptier consulting or strategy backgrounds who are excited to shape business direction while staying close to customers and experiences.

Strategic Problem Solving Lead structured problem solving on key business questions, applying frameworks and analytical approaches to shape decisions at leadership levels.
CXLed Strategy Translate customer insights and experience gaps into clear strategic priorities, new initiatives, or business transformation roadmaps.
Consulting Excellence Drive endtoend strategy projects from scoping and hypothesis building to stakeholder management and execution planning.
Innovation & Design Thinking Partner with crossfunctional teams (Product, Marketing, Digital, Operations) to design innovative solutions and differentiated customer experiences.
Storytelling & Influence Craft compelling narratives, strategic presentations, and boardlevel communications that balance data with storytelling.
Execution Leadership Work closely with business and product owners to operationalize strategy, ensuring recommendations translate into measurable impact.

Mandatory skill sets

Analytical Strong problem structuring, business modeling, and data interpretation skills.
Creative Comfort with ambiguity, humancentered design, and generating innovative CX solutions.
Communication Exceptional presentation, storytelling, and senior stakeholder engagement.
Execution Bias for action with the ability to move from strategy to operational plans.
Exposure to

Preferred skill sets

Analytical Strong problem structuring, business modeling, and data interpretation skills.
Creative Comfort with ambiguity, humancentered design, and generating innovative CX solutions.
Communication Exceptional presentation, storytelling, and senior stakeholder engagement.
Execution Bias for action with the ability to move from strategy to operational plans.
Exposure to

Years of experience required

6-10 years of experience in toptier management consulting , strategy, or CXled transformation roles.
Proven track record of leading strategic projects with crossfunctional impact.
digitalfirst businesses , customer journey design , or product strategy is a strong plus.

Education Qualification

Education MBA from a Tier1 BSchool