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Jobs in bengaluru
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Imperial Oil
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IT Service Management Business Process Analyst

IT Service Management Business Process Analyst

3 - 6 years

|

8 - 11 Lacs

Posted:9 hours ago| Platform:

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Skills Required

market development change management usage networking lng business planning support services it operations operations analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Define, maintain, and communicate IT Service Management (ITSM) policies and guardrails

Actively monitor health of ITIL/ITSM processes and define improvement opportunities.
Define/translate process requirements to user stories for ServiceNow ITSM system for development/implementation.
Develop implementation strategy and design requirements to enable new functionality in ServiceNow.
Engagement with key stakeholders to ensure ServiceNow is used effectively to meet their strategic objectives.
SME for Incident, Change, Request, and Problem management use of ServiceNow for the corporation
Interaction with ServiceNow vendor to understand new functionality, report new issues, or request enhancements.
Provide training for ITIL/ITSM processes and related use of ServiceNow ITSM system for global participants.

About You

Skills and Qualifications

B.S, BCA, BBA or any computer application related degrees or relevant
3 to 6 years of equivalent work experience in ITIL or ITSM
Familiarity with incident, change, and request usage. ITIL or ServiceNow training not required but beneficial.
Background in IT operations (FI or applications).
Strong communication skills - The success of ITSM practices corporate wide rely on effective communication of the benefits, risk consequences, and applicability.
Strong MOC skills in order to coordinate changes to processes and system usage across EMIT and in some cases business users.
UX knowledge and experience beneficial for the process and interface/portal design/update.
Familiarity with incident, change, and request usage. ITIL or ServiceNow training not required but beneficial.
Background in IT operations
ITIL, Change Management

More Jobs at Imperial Oil

IT Service Management Business Process Analyst

bengaluru

INR 8 - 11 Lacs

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