IT Project Manager For QSR Brand - Govandi

Seeking an experienced IT Project Manager with a strong background in the F&B and

QSR industry to lead and manage cross-functional IT initiatives. The ideal candidate will

play a pivotal role in driving the successful planning, execution, and delivery of new IT

projects such as gift voucher systems, couponing solutions, digital invoicing, CMMS

(Computerized Maintenance Management System), and POS integrations.

This role requires deep expertise in business process documentation, digital

transformation initiatives, and cross-functional collaboration to ensure seamless

implementation aligned with business goals.

Key Responsibilities:

• Lead end-to-end execution of IT projects including requirements gathering, planning, vendor coordination, deployment, and post-launch support.
• Manage and implement projects related to:
• Gift Voucher and Couponing Systems
• Digital Invoicing & e-Receipt Solutions
• CMMS Platforms
• POS System Integrations & Enhancements
• Coordinate with internal departments (Operations, Finance, Marketing, Supply Chain, etc.) to define project requirements and success criteria.
• Work closely with external vendors, solution providers, and internal IT teams to ensure on-time, on-budget project delivery.
• Develop detailed project documentation, including SOPs, process flows, and user manuals.
• Define, document, and streamline IT and business workflows, ensuring efficiency and scalability.
• Oversee testing and quality assurance to ensure systems meet business needs and compliance standards.
• Develop detailed project plans, track progress, mitigate risks, and communicate updates to senior management.
• Track project progress and provide regular updates to stakeholders.
• Identify project risks and implement mitigation strategies.
• Support change management and training initiatives for end-users.
• Maintain a pulse on industry trends to recommend innovative IT solutions that enhance customer and business experience.
• Ensure adherence to IT governance, data privacy, and compliance standards during project execution.
• Drive UAT, training, documentation, and post-go-live support and optimization.

Qualifications &Experience:

• Minimum 10 years of IT project management experience in the F&B / QSR industry.
• Proven experience managing cross-functional IT initiatives in a fast-paced retail/hospitality environment.
• Strong understanding of POS systems, integrations, and retail transaction environments.
• Hands-on experience with digital solutions such as e-invoicing, couponing, and loyalty platforms.
• Experience with CMMS platforms and operational process automation is a plus.
• Excellent skills in process documentation, workflow design, and user requirement specification

  .

• PMP, PRINCE2, Agile/Scrum certifications are a plus.
• Strong interpersonal, communication, and stakeholder management skills.
• Ability to work independently and lead projects with minimal supervision.
• Experience working with multi-brand or franchise operations.

Preferred Skills:

• Familiarity with QSR operations and customer-facing technologies.
• Ability to bridge technical and non-technical teams.
• Knowledge of compliance requirements in digital invoicing and data handling.
• Working knowledge of tools like Jira, Confluence, MS Project, Visio, or similar platforms.
• Passion for digital transformation and innovation in the hospitality industry.

Contact Person

Aasma Shaikh

SG OASIS

Interested candidates can share their resumes on shaikhaasmaoasis@gmail.com