IT Operations Intelligence Leader

Your Job: As the IT Operations Intelligence Leader at Koch Capabilities Technology (KCT), you will lead a team of infrastructure leaders and engineers specializing in network engineering, network security, cloud networking, and server hosting. Your role will involve demonstrating strong leadership qualities, problem-solving abilities, thought leadership, and driving operational efficiency across KCT infrastructure products and services. You must possess a contribution mindset, servant leadership mentality, and a drive for transformation. It is essential to be self-motivated, passionate, and capable of collaborating with business stakeholders, product owners, and cross-functional teams. What You Will Do: - Lead and manage a team of highly skilled infrastructure engineers. - Establish a team to support the infrastructure operations requirements of critical sites within the organization, focusing on selecting, developing, and retaining top talent. - Collaborate with infrastructure leaders, product owners, and stakeholders to translate business requirements into strategies for continuous improvement. - Engage with a global team to cultivate relationships and drive innovation aligned with organizational priorities. - Operate autonomously to implement actions that align with the team's long-term strategic vision. - Continuously assess and enhance processes and procedures to optimize team efficiencies. - Work with service owners, team leaders, and peers to foster team growth, enhance processes, and identify new service opportunities. - Embrace the Koch Industries culture, applying it across the global team, and address development areas of team members to enhance their contributions. - Foster strong customer relationships across supported business groups and manage customer escalations effectively. Who You Are (Basic Qualifications): - 8+ years of IT experience. - 3+ years of leadership experience managing a team. - Proficiency in leading a team of highly skilled infrastructure operations engineers and subject matter experts. - Strong administrative and relationship-building skills. - Effective communication skills across various audiences, from business leaders to technical resources. - Experience in a global, multi-cultural environment with a diverse workforce. - Strong desire to guide team development and career progression. - Ability to collaborate effectively with minimal supervision. - Initiative to identify opportunities that add value to the organization. - Strong decision-making, critical thinking, organizational, and analytical skills. - Familiarity with Economic Thinking principles. What Will Put You Ahead: - ITIL foundations/certifications. - Experience in leading IT operations, engineering, architecture, or delivery. - Proficiency in working with complex enterprise technologies with global stakeholders. - Knowledge of ITSM best practices and capabilities.,