16 Itil Foundations Jobs

As a Senior in the EY GDS-ServiceNow team, you will have the opportunity to work on solving client problems using the ServiceNow platform. You will work with a high-quality team to build innovative products that address client needs. **Key Responsibilities:** - Lead the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency. - Develop and implement service request fulfilment workflows, leveraging CIS-CSM capabilities to streamline customer service processes and improve dispute management. - Utilize advanced scripting tools and ServiceNow functionalities to aut...

Summary Description Summary of This Role Works to perform a set of activities where specialized roles / functions provide value to customers in the form of Incident Management, Change Management, and/or Problem Management. Collaborates with internal technical resources for incident and problem management, responding to issues with actual or potential impact to client service. Ensures the determination of root cause and resolution of incidents within appropriate timescales. Creates and manages post incident analysis, trends, reports, metrics and action recommendations and tracking. Drives the change process with minimal impact to client service. What Part Will You Play Enters and participates...

Role Overview: You will be responsible for managing asset software and hardware compliance with over 15 years of experience in the field. Your role will involve leading the asset compliance track, managing the complete life cycle of software/hardware assets, identifying and reporting license compliance issues, and recommending solutions. You will work closely with various IT groups to maintain software standards, validate product lists, and maintenance contracts within the asset management database. Additionally, you will provide data insights for hardware agreement renewals, negotiation, and procurement decisions, monitor hardware warranty terms, and conduct software/hardware asset reconcil...

Your Job: As the IT Operations Intelligence Leader at Koch Capabilities Technology (KCT), you will lead a team of infrastructure leaders and engineers specializing in network engineering, network security, cloud networking, and server hosting. Your role will involve demonstrating strong leadership qualities, problem-solving abilities, thought leadership, and driving operational efficiency across KCT infrastructure products and services. You must possess a contribution mindset, servant leadership mentality, and a drive for transformation. It is essential to be self-motivated, passionate, and capable of collaborating with business stakeholders, product owners, and cross-functional teams. What ...

As an IT Purchase Manager at Hitachi Digital, you will play a crucial role in negotiating contracts, managing budgets, and ensuring compliance with company policies. Your responsibilities will include: - Assisting the IT Asset Manager with preparing purchases. - Identifying and selecting vendors for IT products and services, negotiating contracts, and ensuring timely delivery and quality. - Building and maintaining relationships with vendors, evaluating their performance, and ensuring compliance with company standards. - Developing and managing IT purchasing budgets, tracking expenditures, and ensuring cost-effectiveness. - Negotiating favorable terms and conditions with vendors, drafting an...

Role Overview: You will work to perform a set of activities where specialized roles/functions provide value to customers through Incident Management, Change Management, and/or Problem Management. Collaborating with internal technical resources, you will respond to issues with actual or potential impact on client service. Your responsibilities will include ensuring the determination of root cause and resolution of incidents within appropriate timescales, creating and managing post-incident analysis, trends, reports, metrics, action recommendations, and tracking, as well as driving the change process with minimal impact on client service. Key Responsibilities: - Enter and participate in the sc...

The ServiceNow Developer resource will be engaged in all phases of the software development lifecycle which includes the design, development, documentation, testing, deployment, and maintenance of ServiceNow projects. With 3-5 years of experience, you will be responsible for evaluating, troubleshooting, and performing root-cause analysis for production issues and system failures. You will determine corrective action and improvements to prevent recurrence, as well as provide implementation/production support as required. Your responsibilities will include User Profile Management, Integration Management, Disaster Recovery, Instance cloning and upgrade activities, and Environment Management. Yo...

As a Major Incident Manager at Rockwell Automation, you will play a crucial role in leading a team of technical IT support members in troubleshooting and resolving major incidents. Your primary responsibility will be to manage high-priority incidents and problems from identification to resolution while ensuring customer satisfaction by delivering service level agreements and timely communication. You will coordinate major IT incidents, engage technical and business resources, and lead incident management bridge calls. Additionally, you will collaborate with investigation and Problem Management teams to identify corrective and preventative actions, aiming to minimize business disruption and r...

As an Incident Manager, you will be responsible for leading critical bridge calls to drive restoration and recovery of SaaS based applications. You should have a good blend of technical and soft skills, with strong deductive reasoning and interpersonal communication capabilities. Reporting to the Manager of IT Operations, you will work closely with CIO/CTO stakeholders as part of a team. Your primary responsibilities will include serving as a Major Incident Manager, controlling conference bridges during incidents, sharing major incident duties with NOC Engineers, and assisting in investigating and resolving customer-reported performance issues. You will also be involved in root cause identif...

As part of Hitachi Digital, a leading company driving digital transformation within the Hitachi Group, you will play a crucial role in the company's mission to establish itself as a global leader in the dynamic digital transformation market. You will be contributing to the integration of domain knowledge and digital capabilities across the group companies to accelerate synergy creation and deliver impactful solutions for customers and society as a whole. In this role, you will be responsible for negotiating contracts, managing budgets, and ensuring adherence to company policies. You will collaborate with the IT Asset Manager to facilitate purchases, select vendors for IT products and service...

As a Practice Delivery Executive (PDE) at NTT DATA, you will play a crucial role in leading the delivery of all NTT Data services, focusing on client transformation, delivery excellence, and building high-performance teams. Your responsibilities will include ensuring the end-to-end delivery of services for specific clients, monitoring delivery quality, managing client relationships, and driving continuous improvement. You will be accountable for maintaining financial forecasts, managing costs, and aligning operations with annual operating plans. Additionally, you will work closely with Client Executives to develop customer relationships, manage relationship risks, and provide strategic deliv...

As a Practice Delivery Executive (PDE) at NTT DATA, you will play a crucial role in overseeing the end-to-end delivery of all NTT Data services for a specific client. Your responsibilities will include ensuring the delivery quality, client satisfaction, crisis management, and the development of client improvement plans. You will be expected to leverage industry best practices and thought leadership to drive client transformation, delivery excellence, profitable growth, and year-over-year cost reductions. Your role will also involve managing financial aspects such as revenue/cost/margin forecasts, cost management, and ramp-up/ramp-down of resources aligned with annual operating plans. Collabo...

At Lilly, the focus is on uniting caring with discovery to enhance the lives of people worldwide. As a global healthcare leader headquartered in Indianapolis, Indiana, we are committed to developing and providing life-changing medicines, advancing disease management, and contributing to communities through philanthropy and volunteerism. Our dedicated team of 35,000 employees collaborates to prioritize people and strive towards making a positive impact globally. The Enterprise Data organization at Lilly has pioneered an integrated data and analytics platform designed to facilitate the efficient processing and analysis of data sets across various environments. As part of this team, you will pl...

You will be joining Hitachi Digital, a leading company driving digital transformation within the Hitachi Group. Your role will involve overseeing the maintenance, optimization, and security of networks and server operations. You will be responsible for monitoring network and system performance, identifying and resolving performance issues, and recommending improvements. Responding to and resolving IT incidents and outages in a timely manner to minimize disruptions will be a key aspect of your role. Building and managing relationships with technology vendors, negotiating contracts, and ensuring services meet organizational needs will be part of your responsibilities. You will also supervise a...

You will work to perform a set of activities where specialized roles/functions provide value to customers through Incident Management, Change Management, and/or Problem Management. Collaborating with internal technical resources, you will respond to issues with actual or potential impact on client service. Your responsibilities will include ensuring the determination of root cause and resolution of incidents within appropriate timescales, creating and managing post-incident analysis, trends, reports, metrics, action recommendations, and tracking, as well as driving the change process with minimal impact on client service. You will enter and participate in the scope and impact evaluation of a...

At PwC, we focus on designing and implementing robust, secure IT systems that support business operations. We enable the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. Our cloud operations team manages and optimizes cloud infrastructure and services to enable seamless operations and high availability for clients. As a member of our team, you will be responsible for monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience i...