10 Itil Foundations Jobs

The ServiceNow Developer resource will be engaged in all phases of the software development lifecycle which includes the design, development, documentation, testing, deployment, and maintenance of ServiceNow projects. With 3-5 years of experience, you will be responsible for evaluating, troubleshooting, and performing root-cause analysis for production issues and system failures. You will determine corrective action and improvements to prevent recurrence, as well as provide implementation/production support as required. Your responsibilities will include User Profile Management, Integration Management, Disaster Recovery, Instance cloning and upgrade activities, and Environment Management. You will execute the creation of low-level design documents and detailed engineering specifications based on complex business, user, and non-functional requirements. Additionally, you will write ServiceNow client, server scripts, REST integrations, and scoped applications that adhere to standards, procedures, and techniques while maintaining the integrity of existing program logic according to specifications. To excel in this role, you should have at least 4 years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow platform. Development experience with JavaScript, AngularJS, HTML, CSS, and XML is required. You should also have experience with Now Platform features such as UI Builder, Flow Designer, and Integration Hub, along with a strong working knowledge of various ServiceNow components. Excellent oral and written communication skills are essential, including the ability to communicate detailed and complex information to others. A ServiceNow Administrator Certification is mandatory, while any ServiceNow Developer Certification is preferred. ITIL Foundations 3 or higher certification is also preferred, and it would be good to have experience with Angular JS.,

As a Major Incident Manager at Rockwell Automation, you will play a crucial role in leading a team of technical IT support members in troubleshooting and resolving major incidents. Your primary responsibility will be to manage high-priority incidents and problems from identification to resolution while ensuring customer satisfaction by delivering service level agreements and timely communication. You will coordinate major IT incidents, engage technical and business resources, and lead incident management bridge calls. Additionally, you will collaborate with investigation and Problem Management teams to identify corrective and preventative actions, aiming to minimize business disruption and reduce resolution time. Your key responsibilities include initiating and managing bridge calls for major incidents, providing status updates to IT leadership and customers, leading post-mortem investigations, and facilitating daily operations calls. You will establish relationships with partners, define opportunities for process improvement, and work closely with IT Service Management teams to manage response processes for Priority 1 & 2 incidents. To excel in this role, you should possess a Bachelor's Degree or equivalent with at least 5 years of relevant work experience in IT incident management. ITIL Foundations V3 or V4 Certification is required, along with proficiency in analytical tools focused on Incident, Change, and Problem management. You should have experience in managing tasks across multiple teams, working in a global organization, and have a solid understanding of IT operations and systems. This position is based in India (Remote) with night shift timings from 11:30 PM to 8:30 AM IST. You should be willing to provide on-call support on weekends when needed. Rockwell Automation offers a collaborative working environment, competitive compensation package, great benefits, and opportunities for professional development. You will have the flexibility of hybrid work-from-home and office arrangements at a Rockwell Automation facility. Additionally, the company provides Corporate Social Responsibility opportunities and support from a 24/7 employee assistance program. If you are a motivated IT professional with a passion for problem-solving and incident management, we invite you to join our team at Rockwell Automation and make a positive impact on the world through your work.,

As an Incident Manager, you will be responsible for leading critical bridge calls to drive restoration and recovery of SaaS based applications. You should have a good blend of technical and soft skills, with strong deductive reasoning and interpersonal communication capabilities. Reporting to the Manager of IT Operations, you will work closely with CIO/CTO stakeholders as part of a team. Your primary responsibilities will include serving as a Major Incident Manager, controlling conference bridges during incidents, sharing major incident duties with NOC Engineers, and assisting in investigating and resolving customer-reported performance issues. You will also be involved in root cause identification, problem management, postmortem meetings, and drafting client-facing root cause analysis statements. To excel in this role, you are required to have 5-8 years of experience in Incident Management, strong problem-solving skills, and the ability to drive agile decision-making during incidents. You should possess excellent communication skills to relay technical information effectively, as well as the ability to work with common IT applications and SaaS industry knowledge. Additionally, you must be able to work unconventional hours, including nights, weekends, and holidays as required since NOC Operations run 24/7. Preferred qualifications include ITIL Foundations certification, IT recognized certifications (e.g., CCNA, AWS Associates, Redhat, or CompTIA), operational experience with Service Management/Problem Management, familiarity with Linux/Microsoft Server, and experience using monitoring tools like SCOM, SolarWinds, ELK, or AppDynamics. Demonstrated ability to follow procedures and ensure compliance with departmental standards is essential for this role.,

As part of Hitachi Digital, a leading company driving digital transformation within the Hitachi Group, you will play a crucial role in the company's mission to establish itself as a global leader in the dynamic digital transformation market. You will be contributing to the integration of domain knowledge and digital capabilities across the group companies to accelerate synergy creation and deliver impactful solutions for customers and society as a whole. In this role, you will be responsible for negotiating contracts, managing budgets, and ensuring adherence to company policies. You will collaborate with the IT Asset Manager to facilitate purchases, select vendors for IT products and services, and oversee the entire procurement process. Building and maintaining strong relationships with vendors, evaluating their performance, and ensuring compliance with company standards will be key aspects of your responsibilities. Your role will also involve developing and managing IT purchasing budgets, tracking expenditures, and optimizing cost-effectiveness. Utilizing your excellent communication skills, both verbal and written, you will liaise with internal teams, stakeholders, and vendors to understand IT needs, communicate decisions, and address any concerns that may arise. Additionally, you will analyze data to identify purchasing trends, areas for improvement, and generate insightful reports for management. To excel in this position, you should bring at least 5 years of experience in IT purchasing, familiarity with asset management software, and inventory tracking systems. Strong interpersonal skills, the ability to collaborate effectively with diverse teams and stakeholders, and ITIL Foundations certification are essential for success in this role. Experience in a multicultural environment, knowledge of hardware vendors and their products, and proficiency in contract/agreement review will be advantageous. Joining our global team of professional experts at Hitachi Digital, you will be part of a community dedicated to promoting Social Innovation through our One Hitachi initiative. We value diversity, equity, and inclusion, and encourage individuals from all backgrounds to apply and contribute to our shared mission. At Hitachi Digital, we prioritize your holistic health and well-being, offering industry-leading benefits, support, and flexible arrangements to ensure a fulfilling work experience. Embrace the opportunity to be part of a tradition of excellence, shaping the digital future alongside talented colleagues who share your passion for innovation and social impact.,

As a Practice Delivery Executive (PDE) at NTT DATA, you will play a crucial role in leading the delivery of all NTT Data services, focusing on client transformation, delivery excellence, and building high-performance teams. Your responsibilities will include ensuring the end-to-end delivery of services for specific clients, monitoring delivery quality, managing client relationships, and driving continuous improvement. You will be accountable for maintaining financial forecasts, managing costs, and aligning operations with annual operating plans. Additionally, you will work closely with Client Executives to develop customer relationships, manage relationship risks, and provide strategic delivery advice to the executive leadership team. Your role will also involve acting as the main contact for client operations leadership, building effective communications with stakeholders, and staying updated on global industry trends. You will be expected to leverage your experience in organizational change management to guide delivery leaders, evaluate performance, and provide feedback to ensure service excellence. To succeed in this role, you must possess Delivery Leadership and Executive Level Experience, along with expertise in IT support, project management, service management, and digital transformation. Strong communication skills, ITIL certification, and the ability to work effectively across different time zones are essential. NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts and a focus on digital and AI infrastructure, NTT DATA is dedicated to driving organizations and society confidently into the digital future.,

As a Practice Delivery Executive (PDE) at NTT DATA, you will play a crucial role in overseeing the end-to-end delivery of all NTT Data services for a specific client. Your responsibilities will include ensuring the delivery quality, client satisfaction, crisis management, and the development of client improvement plans. You will be expected to leverage industry best practices and thought leadership to drive client transformation, delivery excellence, profitable growth, and year-over-year cost reductions. Your role will also involve managing financial aspects such as revenue/cost/margin forecasts, cost management, and ramp-up/ramp-down of resources aligned with annual operating plans. Collaborating with the Client Executive, you will develop customer relationships, manage relationship risks, and act as a strategic delivery advisor to the executive leadership team. Additionally, you will be responsible for maintaining effective communication with stakeholders, conducting customer governance meetings, and staying abreast of global industry trends. To be successful in this role, you must have at least 8 years of experience in IT support, production escalations, end-to-end project management, and highly leveraged service environments. Knowledge of ITIL Foundations v4, application development, support services, and digital transformation leveraging A.I. will be essential. Strong leadership skills, the ability to work across multiple time zones, and effective communication skills are imperative for this position. Preferred qualifications include advanced degrees in Information Technology, Computer Science, Software Engineering, or Cybersecurity, along with ITIL Foundations v4 certification. NTT DATA is a global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. Join us to be part of a diverse team of experts dedicated to driving digital and AI infrastructure solutions worldwide.,

At Lilly, the focus is on uniting caring with discovery to enhance the lives of people worldwide. As a global healthcare leader headquartered in Indianapolis, Indiana, we are committed to developing and providing life-changing medicines, advancing disease management, and contributing to communities through philanthropy and volunteerism. Our dedicated team of 35,000 employees collaborates to prioritize people and strive towards making a positive impact globally. The Enterprise Data organization at Lilly has pioneered an integrated data and analytics platform designed to facilitate the efficient processing and analysis of data sets across various environments. As part of this team, you will play a crucial role in managing, monitoring, and optimizing the flow of high-quality data to support data sharing and analytics initiatives. Your responsibilities will include monitoring data pipelines to ensure smooth data flow, managing incidents to maintain data integrity, communicating effectively with stakeholders regarding data issues, conducting root cause analysis to enhance processes, optimizing data pipeline performance, and implementing measures to ensure data accuracy and reliability. Additionally, you will be involved in cloud cost optimization, data lifecycle management, security compliance, automation, documentation, and collaboration with various stakeholders to improve pipeline performance. To excel in this role, you should possess a Bachelor's Degree in Information Technology or a related field, along with at least 5 years of work experience in Information Technology. Strong analytical, collaboration, and communication skills are essential, along with the ability to adapt to new technologies and methodologies. Proficiency in ETL processes, SQL, AWS services, CI/CD, Apache Airflow, and ITIL practices is required. Certification in AWS and experience with agile frameworks are preferred. If you are passionate about leveraging technology to drive innovation in the pharmaceutical industry and are committed to ensuring data integrity and security, we invite you to join our team in Hyderabad, India. Embrace the opportunity to contribute to Lilly's mission of making life better for individuals worldwide.,

You will be joining Hitachi Digital, a leading company driving digital transformation within the Hitachi Group. Your role will involve overseeing the maintenance, optimization, and security of networks and server operations. You will be responsible for monitoring network and system performance, identifying and resolving performance issues, and recommending improvements. Responding to and resolving IT incidents and outages in a timely manner to minimize disruptions will be a key aspect of your role. Building and managing relationships with technology vendors, negotiating contracts, and ensuring services meet organizational needs will be part of your responsibilities. You will also supervise and mentor IT staff, provide guidance and support, and implement continuous improvement initiatives to enhance IT efficiency and effectiveness. Effective communication with IT staff, vendors, and other business units is crucial to ensure collaboration and information sharing. Additionally, you will negotiate contracts, manage budgets, ensure compliance with company policies, track expenditures, and analyze data to identify areas for improvement. Excellent verbal and written communication skills are essential for effective communication with internal teams, stakeholders, and vendors. You will also need to maintain contract data and create purchase requisitions. To excel in this role, you should possess excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers. Strong interpersonal, collaboration, communication, and relationship skills are required to deliver a positive customer experience. ITIL Foundations certification and familiarity with hardware vendors such as Microsoft, Dell, HP, Cisco, and Apple are also necessary. Hitachi Digital is a global team of professional experts committed to delivering Social Innovation through the One Hitachi initiative. The company promotes diversity, equity, and inclusion (DEI) as integral components of its culture. Hitachi Digital offers industry-leading benefits, support, and services to take care of your holistic health and well-being. Flexible work arrangements are available to support life balance, and the company values autonomy, freedom, and ownership in a collaborative working environment.,

You will work to perform a set of activities where specialized roles/functions provide value to customers through Incident Management, Change Management, and/or Problem Management. Collaborating with internal technical resources, you will respond to issues with actual or potential impact on client service. Your responsibilities will include ensuring the determination of root cause and resolution of incidents within appropriate timescales, creating and managing post-incident analysis, trends, reports, metrics, action recommendations, and tracking, as well as driving the change process with minimal impact on client service. You will enter and participate in the scope and impact evaluation of an incident into the corporate ticketing system and Incident Tracking System to document the status and resolution of incidents. Annotating the steps taken to reach incident milestones, you will create a technical timeline within the incident tracking system and close the ticket when service has been restored. Additionally, you will engage, escalate, and communicate notifications as needed to level 3 technical support, management, and critical incident management, and open Meet Me Lines (MML) for technical teams to gather and begin working towards a resolution. Furthermore, you will coordinate internal technical and business teams in the resolution of incidents impacting client service delivery and in the identification of action plans. Providing technical feedback for communication to internal and external clients, you will assess incident criteria to determine if formal root cause analysis is needed. Collaborating with Technical resources to determine the root cause of an incident, you will provide a written incident report within the Client SLA/OLA delivery time and provide problem management action plans within appropriate timescales, escalating as needed. You will also assist other Senior Analysts with trend analysis and action recommendations and action tracking. Ensuring all change activities follow appropriate processes for planning and authorization, you will see to it that supplier change processes are aligned with client contractual requirements. You will champion and support the change management function, ensuring understanding and compliance with standard methods, processes, and procedures from all internal and external parties. Facilitating the service transition process, you will maintain the product catalogue in line with current business requirements. Additionally, you will participate in the continual service improvement process by providing feedback concerning your role and key data points to enhance existing processes and services in line with enterprise policy. Minimum Qualifications: - Bachelor's Degree - Relevant Experience or Degree in: Experience with various technologies and IT Services. Major in Computer Science strongly preferred, other majors considered. Willing to accept additional experience in lieu of a degree. - Typically Minimum 2 Years Relevant Experience Preferred Qualifications: - ITIL Foundations (current version) certification Desired Skills and Capabilities: - Skills/Knowledge: Developing professional expertise, applies company policies and procedures to resolve a variety of issues. - Job Complexity: Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. - Supervision: Normally receives general instructions on routine work, detailed instructions on new projects or assignments.,

At PwC, we focus on designing and implementing robust, secure IT systems that support business operations. We enable the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. Our cloud operations team manages and optimizes cloud infrastructure and services to enable seamless operations and high availability for clients. As a member of our team, you will be responsible for monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. The Cloud Managed Services Operations team provides support to run the business, including financial management, billing and collections, practice communications, business development and sales strategy support, practice budgeting, utilization, and leadership support. As a Problem Manager, you will be responsible for enforcing Problem Management processes in close collaboration with the accountable process owner. Your key responsibilities will include driving root cause analysis quality to prevent recurrence of incidents, ensuring thorough documentation of problem records and RCAs, attending Problem and Known Error reviews, providing authorization to close Problem Investigations or Known Errors, and monitoring and validating the implementation of corrective and preventive actions. You will also collaborate across business and technology organizations to improve processes and procedures for effectively coordinating incidents. To qualify for this role, you should have a Bachelor's Degree or equivalent work experience of 3 to 5 years in IT incident management, ITIL Foundations V3 or V4 Certification, skills in managing tasks across multiple teams, proficiency in analytical tools focused on Incident, Change, and Problem management, knowledge of IT Operations and important systems, and excellent command of spoken and written English.,