IT Operations Coordinator

IT Infrastructure And Support

:

• Administer and manage Google Workspace accounts, permissions, and security settings.
• Integrate and maintain various business tools and software systems.
• Provide technical support to team members for hardware and software issues.
• Manage user accounts, access controls, and authentication systems.
• Ensure data security and implement backup procedures.
• Document IT processes and maintain technical inventory.
  

Asset Management

• Install and configure electronic equipment, including TVs, routers, and smart devices, at properties.
• Maintain inventory of all physical and digital assets.
• Track asset lifecycle and plan for replacements/upgrades.
• Coordinate equipment setup for new properties or renovations.
• Ensure all devices are properly configured.
  

Device Maintenance And Repair

• Diagnose and troubleshoot hardware issues for computers, phones, and property devices.
• Perform first-level repairs and maintenance on electronic equipment.
• Schedule and coordinate repairs with authorized service centers.
• Visit service centers to drop off/pick up equipment as needed.
• Maintain repair logs and warranty documentation.
• Implement preventive maintenance schedules.
  

Vendor And Purchase Management

• Create and manage purchase orders for IT equipment and services.
• Coordinate with the finance team for vendor payment processing.
• Negotiate with vendors for better pricing and service terms.
• Maintain vendor relationships and service level agreements.
• Track and report on IT spending and budget utilization.
• Manage SIM cards and telecom vendor relationships.
  

Requirements

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 2-4 years of experience in IT support and operations.
• Proficient in Google Workspace administration.
• Strong knowledge of Windows and basic Mac OS troubleshooting.
• Understanding of networking basics (Wi-Fi, routers, connectivity).
• Familiarity with property management systems and IoT devices.
• Basic understanding of APIs and system integrations.
• Experience with ticketing systems and IT service management.
• Experience with vendor management and procurement processes.
• Knowledge of purchase order systems and approval workflows.
• Basic understanding of finance processes and budget tracking.
• Ability to manage multiple vendors and service contracts.
• Excellent problem-solving and analytical abilities.
• Strong communication skills for interacting with team members and vendors.
• Ability to work independently and manage multiple priorities.
• Detail-oriented with strong organizational skills.
• Customer service mindset with patience for non-technical users.
• Physical ability to lift and install equipment (up to 25 kg).