Job
Description
We are seeking a highly capable and proactive IT Manager to oversee and manage our organization's key digital platforms, including the company website, database systems, IVRS, and CRM tools . This role is critical in ensuring our IT infrastructure operates efficiently, securely, and supports business growth. The ideal candidate will have a strong technical foundation, excellent vendor coordination skills, and a proven ability to collaborate across departments. This is an exciting opportunity for someone who enjoys both the strategic and hands-on aspects of IT management. Key Responsibilities:Vendor Management & Coordination: Serve as the primary point of contact for external IT service providers and technology vendors. Manage vendor relationships, ensuring high-quality deliverables and adherence to SLAs. Coordinate with vendors to resolve system-related issues and ensure timely updates and improvements. Website Management: Oversee the day-to-day operations of the company website to ensure optimal performance, security, and user experience. Work with internal teams to implement updates, enhancements, and new features. Troubleshoot website issues and coordinate resolution efforts. Database Management: Administer and maintain company databases to ensure data integrity, availability, and security. Implement performance optimizations, regular updates, and backup strategies. Develop and maintain disaster recovery plans and ensure business continuity. IVRS System Oversight: Manage the Interactive Voice Response System to support efficient customer service and internal communication. Coordinate with IT and vendors for ongoing enhancements and issue resolution. CRM Management: Ensure effective use and maintenance of Customer Relationship Management (CRM) tools. Maintain data accuracy and system integration across departments (marketing, sales, customer service). Support teams in maximizing CRM capabilities for improved customer engagement and operational efficiency. Required Skills & Qualifications: Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Experience: 3–5 years of experience in managing IT systems including websites, databases, CRM, and IVRS platforms. Technical Skills: Proficient in website management tools and technologies (e.g., HTML, CSS, JavaScript, CMS). Strong knowledge of database systems (SQL, MySQL, PostgreSQL). Experience with CRM tools and IVRS platforms. Familiarity with cybersecurity, data backup, and recovery planning. Soft Skills: Strong problem-solving and troubleshooting abilities. Excellent communication and coordination skills. Detail-oriented with a commitment to quality and continuous improvement. Job Type: Full-time Pay: ₹14,803.66 - ₹59,621.97 per month Benefits: Cell phone reimbursement Health insurance Shift: Day shift Work Days: Monday to Friday Weekend availability Experience: IT management: 4 years (Required) Location: Chennai, Tamil Nadu (Required) Work Location: In person
