IT Manager – Operations & Infrastructure

About the Role:

We are looking for a skilled IT Manager – Operations & Infrastructure to oversee and support IT office administration across our three offices: Mumbai, Dubai, and Singapore. This role is hands-on and requires expertise in IT infrastructure, helpdesk operations, procurement, and cost optimization.

The IT Manager will be responsible for ensuring smooth IT operations, managing hardware/software assets, handling escalations, and setting up office IT equipment from the ground up. You will play a key role in maintaining system security, optimizing costs, and ensuring employees across all offices receive efficient IT support.

Gross Salary: INR 1,00,000 Per Month (INR 12,00,000 Yearly)

Employment Type: Full-time

Seniority Level: Mid-Senior

Work Schedule: Monday to Friday, 9 AM – 6 PM (Weekends Off)

Key Responsibilities:

IT Operations & Support

• Oversee daily IT operations across Mumbai, Dubai, and Singapore offices.
• Handle IT service requests, troubleshooting, and escalations.
• Ensure timely resolution of IT issues in line with SLAs.
• Provide support for system updates, downtimes, and scheduled maintenance.

Infrastructure & Asset Management

• Procure laptops, desktops, and IT equipment with a focus on cost optimization.
• Set up office IT infrastructure from scratch, ensuring scalability and efficiency.
• Manage hardware assets including PCs, laptops, printers, and mobile devices.
• Ensure systems are updated with latest patches and security protocols.

Performance Monitoring & Reporting

• Track IT performance metrics such as resolution times and customer satisfaction.
• Generate MIS reports to identify trends and improvement opportunities.
• Continuously review and enhance IT processes for efficiency.

Identity & Access Management

• Manage and maintain multi-domain Active Directory environments.
• Handle user lifecycle processes (provisioning, de-provisioning, account management).
• Manage Group Policies (creation, troubleshooting, impact analysis).
• Perform AD health checks, replication monitoring, and FSMO role management.
• Support Azure AD, ADFS, MFA, and hybrid environment management.

Collaboration & Customer Satisfaction

• Work closely with HR, networking, systems, and application teams to resolve issues.
• Drive high customer satisfaction through efficient IT support.
• Gather feedback and conduct CSAT surveys to improve user experience.

Technical Skill Sets

• Expertise in Windows, MacOS, and Linux operating systems.
• Strong knowledge of networking (TCP/IP, DNS, DHCP, VPNs, firewalls).
• Hands-on experience with Microsoft Office Suite 365 administration and support.
• Familiarity with SaaS platforms (Adobe, Office 365).
• Proficiency in ITSM tools (ServiceNow, ManageEngine, Jira, Zendesk).
• Strong troubleshooting and RCA skills for hardware, software, and network issues.
• Knowledge of IPv4/IPv6, DHCP, DNS, SSL/TLS, IPSec, VPNs.
• Experience with patch management and Wi-Fi standards (802.11n/ac/ax).

Education & Experience

• Bachelor’s in Information Technology / Computer Science.
• 3 – 8 years of IT support/helpdesk/infrastructure experience.
• Proven experience in office IT administration and handling escalated technical issues.

Skills & Competencies

• Excellent communication and interpersonal abilities.
• Strong problem-solving skills with ability to work under pressure.
• Ability to manage multiple priorities and meet deadlines.
• Experience in procurement of laptops and IT equipment with cost optimization.
• Ability to set up office IT infrastructure from the ground up.

Why Join Us?

At Erasmus Bulk Trading India Pvt. Ltd., you’ll be part of a forward-thinking organization where IT is at the core of operational excellence. You’ll have the opportunity to work across international offices, implement impactful IT solutions, and collaborate with diverse teams to shape the future of our IT infrastructure.

Job Types: Full-time, Permanent

Pay: ₹95,000.00 - ₹100,000.00 per month

Benefits:

• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Darave, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current CTC, and what is your expected CTC?
• What is your current location, and what is your notice period?
• Please share your phone number and email address.

Experience:

• IT Infrastructure, IT Operations & IT Support: 3 years (Required)

Work Location: In person