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IT Manager – Call Centre Operations

9 years

0 Lacs

Mumbai Metropolitan Region

Posted:2 months ago| Platform: Linkedin logo

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Skills Required

technology crm server management network configuration optimization efficiency support salesforce workflow security compliance data cybersecurity audits coordination service software strategy planning drive procurement voip linux networking mysql aws azure leadership learning

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

IT Manager – Call Centre Operations Only

Location:

Santacruz (West) Mumbai

Department: Information TechnologyEmployment Type: Full-Time

Job Summary

Seeking a highly experienced

IT Manager

with a strong background in

Call Centre operations

, specializing in

dialer systems

,

CRM software

, and

server infrastructure

. The role involves overseeing the entire IT function to ensure uninterrupted and optimized technical operations.

Key Responsibilities

Infrastructure Management
  • Manage and maintain servers, workstations, and network infrastructure across the call centre.
  • Ensure regular system backups, configuration management, and performance optimization.
Dialer System Administration
  • Oversee setup and management of predictive/manual dialer systems.
  • Monitor call flows and campaign performance.
  • Troubleshoot and optimize dialer settings to enhance connectivity and agent efficiency.
CRM & Application Management
  • Deploy and support CRM platforms (e.g., Salesforce & Zoho).
  • Ensure proper CRM-dialer integrations and workflow alignment.
  • Collaborate with vendors/internal teams for enhancements, updates, and issue resolution.
Security & Compliance
  • Enforce IT policies to ensure data protection and cybersecurity compliance.
  • Conduct regular security audits and implement corrective actions as necessary.
Team & Vendor Coordination
  • Lead and mentor IT support staff to ensure timely issue resolution.
  • Liaise with external vendors and service providers for infrastructure and software needs.
IT Strategy & Planning
  • Identify and implement technology solutions to drive efficiency and cost reduction.
  • Manage IT budgets, asset planning, and procurement in alignment with business goals.

Required Skills & Experience

  • 3–9 years of IT experience, with at least 3 years in a call centre environment.
  • Hands-on expertise with:
    • Predictive and manual dialers
    • CRM software and VoIP systems
    • Server administration (Windows/Linux)
    • Networking and data security
  • Familiarity with MySQL, MSSQL, and cloud platforms like AWS/Azure.

Educational Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.

Key Attributes

  • Strong leadership and people management skills
  • Analytical, proactive, and solutions-driven approach
  • Ability to work under pressure in dynamic environments
  • Tech-savvy with a continuous learning mindset
If interested, share your Updated Resume to 086553 67981

Apply now to play a pivotal role in enabling seamless, tech-driven call centre operations.

Skills: networking,crm software,data security,infrastructure,mssql,security,it,management,software,dialer systems,cloud platforms (aws, azure),mysql,crm,server administration

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