Job
Description
Key Responsibilities IT Strategy Leadership: Define and drive IT strategy in alignment with Blackstones retail digital transformation goals. Ensure technology supports mall operations, marketing, tenant services, and customer experience. IT Infrastructure Operations: Oversee end-to-end IT infrastructure: networking, servers, surveillance (CCTV), EPABX, Wi-Fi, POS systems, elevators, BMS, and smart parking systems. Ensure 24x7 uptime, disaster recovery planning, cybersecurity, and vendor SLA compliance. Retail Technology Implementation: Implement cutting-edge mall technologies: digital signage, customer analytics, loyalty platforms, mobile apps, and footfall tracking. Support e-commerce integration and omnichannel retail strategies for tenants. Team Vendor Management: Lead the IT support team and coordinate with third-party technology vendors. Evaluate and onboard IT service providers, hardware/software suppliers, and AMC contracts. Compliance Reporting: Ensure compliance with data privacy, financial audit, and cybersecurity standards. Provide regular reporting to Blackstone leadership on KPIs, project status, risks, and budgets. Required Qualifications Experience Bachelors degree in Computer Science, IT, Electronics or related field (Masters preferred). 10+ years of IT leadership experience, preferably in malls, large retail, hospitality, or commercial real estate. Proven experience in managing large-scale IT operations, infrastructure upgrades, and smart technologies. Familiarity with ITIL, ISO 27001, or COBIT frameworks. Strong stakeholder management, budgeting, vendor negotiation, and crisis handling skills. This job is provided by Shine.com Show more Show less
